Customer Service Accounts Payable

BUABENG AUGUSTINE

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

EXPERIENCE

Restaurant Manager, 05/2020 - Current

Sauda Restaurant

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Scheduled and directed staff in daily work assignments to maximize productivity.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Optimized profits by controlling food, beverage and labor costs.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Managed accounts payable, accounts receivable and payroll.

Updated computer systems with new pricing and daily food specials.

Resolved and investigated complaints regarding service, food quality and accommodations.

Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Restaurant Supervisor, 09/2018 - 09/2020

HOLIDAY INN HOTEL - Airport City, Accra, GH

Worked in cooperation with front and back of house staff to ensure smooth operations.

Established good customer relations and excellent service to build and retain loyal customers.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.

Maximized service levels through hands-on leadership.

Optimized profits by controlling food, beverage and labor costs.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.

Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.

Developed and implemented strategies to enhance team performance, improve processes and boost results.

Produced detailed documentation to outline potential worker issues.

Initiated negotiations regarding vendor contracts and kept updated records of contracts.

Collaborated with chef to analyze and approve food and beverage selections.

Collaborated with server trainees to promptly resolve potential customer concerns.

Executed hands-on preventive maintenance and repairs to keep equipment functional.

Head Waiter, 12/2016 - 06/2018

HOLIDAY INN - Airport City, Accra

Reporting to the Dinning Manager

Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Greeted customers, answered questions and recommended specials to increase profits.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Completed opening and closing checklists to ensure smooth restaurant operations.

Calculated charges, issued table checks and collected payments from customers.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Served high volume of tables at once and simultaneously supervised serving staff.

Prepared salads, appetizers and garnishes to assist kitchen staff.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Implemented new POS system and trained staff members on use.

Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.

Provided exceptional service to high volume of daily customers.

Presented menus to patrons, answered questions about menu items and made recommendations.

EDUCATION AND TRAINING

Bachelor of Science, Tourism and Hospitality management studies, 07/2017

Ames Christian University - Florida, USA

Highest National Diploma (HND), Tourism and Hospitality Management, 07/2014

Cape Coast Technical University

REFERENCES

REFERENCE Mr. Agyemang Kwaku Hajia Sauda Restaurant 020******* Accra Dr. Owusu Mintah Head of Tourism Department District Head, Accra Cape Coast Technical University 024******* Cape Coast

INTERESTS

INTEREST/ EXTRA – CURRICULA ACTIVITIES, Table Tennis Reading and Researching Listening to Music Watching College Movies

ADDITIONAL INFORMATION

I am an enthusiastic and professional who enjoys being part of a dynamic, successful and productive team. I am quick to grasp new ideas and concepts and to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Very knowledge able and God fearing. Even under significant pressure, I possess a strong ability to perform effectively

REFEREES

Madam Saudatu Mohammed

Chief Executive Officer

Sauda Restaurant Group

Libia Quaters, Madina

Accra, Ghana

TEL: 024*******

Dr Owusu Mintah

Head Of Tourism Department

Cape Coast Technical University

Cape Coast

Tel: 024*******

PASSPORT DETAILS

NAME OF CANDIDATE: AUGIUSTINE BUABENG

PASSPORT NUMBER: A0038466

DATE OF BIRTH: 10TH AUGUST, 1988

NATIONALITY: GHANAIAN

GENDER: MALE

PLACE OF BIRTH: ACCRA

DATE OF ISSUE: 28TH SEPTEMBER, 2022

DATE OF EXPIRY: 27TH SEPTEMBER, 2032

CONTACT

Address: ODA 00233

Phone: 054*******

Email: adt2zd@r.postjobfree.com

SKILLS

Delegating Assignments and Tasks

Customer Service Best Practices

Anticipating Problems

Managing Deliveries

Staffing and Sales Reporting

Profit Optimization

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