Customer Service
Resume:
SM Selene D Mandujano
Joliet, IL *****
adt2z8@r.postjobfree.com
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organization skills eager to secure entry-level position in environment. Ready to help team achieve company goals. Work Experience Forklift Operator
12/2022 to Present
Weather Tech Way
1 Weather Tech Way Bolingbrook, IL 60440
Responsibilities
Operate forklifts and manual lifting devices to deliver material to production machines/workstations; distribute material/inventory using the first in-first out method
Manually or mechanically load or unload material from pallets, skids, platforms, lifting devices, or other transport vehicles
Inspect product load for accuracy and safely move it around the facility Organize all production material and inventory; use RF Scanner to scan material to appropriate locations and
Ensure that all necessary inventory is available for production use and coordinate the ordering of material/inventory
Complete daily inspection of equipment and communicate maintenance needs or damage; charge/fill batteries
Perform other duties as assigned
Spotter
03/2019 to 01/2022
Parsec
27236 S Elwood International Port Rd Elwood, IL 40435 Responsibilities
Responsible for directing crane operators who are loading and unloading cargo containers from railcars.
For preparing railcars for loading and unloading by removing and installing IBC locks.
Perform a variety of driving tasks, including hauling containers from the rail track to
other areas of the intermodal yard for outside driver pickup, moving chassis, and moving containers about the intermodal yard in a safe and efficient manner Parts Manager
12/2015 to 3/2019
Service King
15232 Oak Park Ave Oak Forest, IL 60452
Responsibilities
Ensuring the repair process is completed correctly and in a timely manner Order parts, receives, processes and monitors parts throughout the repair process
Worked closely with General Manager, Repair Planner and Body Technicians serving as the single point of contact for parts related issues within the shop Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements; Communicate with parts vendors to order parts as needed; Partner with Repair Planners to ensure parts accuracy
Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed; Update Repair Planner accordingly Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off
Return incorrect parts: Return incorrect parts immediately to the vendor Drive parts related KPIs: Monitor parts margin, pending credits, shop consumables inventory and material spend; Communicate to General Manager as needed to discuss optimization
Coordinate parts invoicing: Ensure parts invoices are posted daily in Service King’s estimating platform make corrections as necessary Support Body Technicians with parts knowledge: Supply reference materials to Technicians to ensure proper parts usage as needed; Keep up on laws and regulations of parts installation
Additional responsibilities as assigned
During the repair process physical activity such as kneeling, bending, squatting, lifting above shoulders, standing for long periods of time is a part of daily activity
Also the role involves repetitive tasks involving manual dexterity and lifting heavy objects
Parts Manager
01/2012 to 12/2015
Gerber Collision
2424 E New York St Aurora, IL 60504
Responsibilities
Accurately identify parts necessary to complete repairs in the shop Receive parts and inspect for quality and accuracy Ensure timely distribution to the shop in accordance with the production schedule
Maintain accurate accounting record for purchased and/or returned parts Keep parts area clean and organized for production with team during daily production meetings
I would also help out with writing estimates
Build a relationship with vehicle owners, repairers and insurance personnel to negotiate costs and close customer sales, as well as communicate the importance of the satisfaction survey
Inspect, analyze and evaluate damaged vehicles to create a comprehensive and accurate damage report
Oversee compliance with all insurance client requirements, processes and metrics when writing estimates including part selection, photo documentation and upload requirements
Juggle multiple scheduling estimates, arrivals and deliveries Provide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service Participate in the final repair plan meetings after complete disassembly in order to write accurate estimates/supplements and ensure timely uploads of estimates/supplements as required
Complete I-Car annual training
Complete KPA safety training monthly and OSHA training as needed Manage repair plans according to OEM specifications and company standards, including Alldata, I-CAR, and the WOW Operating Way Attend/collaborate with team during daily production meetings Other duties as assigned
Sales Consultant
12/2017 to 01/2014
Sprint
Plainfield, IL
Responsibilities
Created meaningful connections with every customer, my your sales expertise On the sales floor, I use a consultative sales approach guiding customers through their options
Filling online orders and making outbound calls to existing and potential customers
Skills
Critical Thinking, Self-Motivated, Decision making, Time Management, Multitasking Abilities, Teamwork and Collaboration, Active Listening, Clerical Support, Computer Skills, Attention to Detail Collaboration, Data Entry, Written Communication.
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10
+
ye
ars
Education
Romeoville High School
High school or equivalent
General Studies
Romeoville, IL
08/1999 to 06/2003
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