Administrative Assistant Customer Service

Patricia McElwain

*** ********* ** #*** **********, NY 14423

585-***-**** *********@*****.***

OBJECTIVE: To obtain an Entry-level Position using my skills, education, and experience.

EDUCATION: Bryant and Stratton, Rochester, NY

AAS Criminal Justice, August 2011

GPA: 3.75, Dean’s List

Everest Institute, Rochester, NY

AAS Administrative Office Technology/Legal, July 2010

GPA 3.56, Dean’s List, Perfect Attendance

Bryant and Stratton, Rochester, NY

A.O.S., Medical Administrative Assistant, August, 2007

GPA 3.60 Dean’s List, Perfect Attendance, Special Recognition

RELATED COUSES: Office Procedures Keyboarding at 55 wpm

Accounting I Critical Thinking

Word, Excel Business Law

Legal Transcription Intro to Paralegal

Law Office Mgmt Integrated Accounting

Word Processing

EXPERIENCE:

SPS, Rush, NY 2017-Present

Packager:

Responsibilities include packaging product and getting it ready for shipping

Making sure product is in good standard to be used

Training new employees and making sure they understand procedures

Assist in the lab to test the incoming test from customer.

Assist in any area that may need assistance.

Grande Vie, Penfield, NY 2008-2017

Housekeeper:

Responsible for the cleanliness of resident’s rooms and common areas

Work well has a team member to ensure the proper work is done

Communicate resident’s needs to appropriate staff member to ensure that the

resident’s care is met

IMA. PC, Rochester, NY 2007- 2008

Receptionist:

Answered multi phone lines, screened calls and transferred calls and

rescheduled patients appointments

Called in referrals for doctors to do extended exam

Checked patients in and out upon arrivals and departure

Filed information in patients files for doctors review

ACHC, Rochester, NY 2007-2007

Internship- Medical Administrative Assistant Position

Participant of a team of four-employees that served the patients of the

ACHC clinic:

Checked patients in and out upon arrivals and departure, paged appropriate

doctor to inform them patient has arrived

Worked on Excel putting in patient’s information, collection and balance all

co-pays

Patricia McElwain

351 Leicester St #117 Caledonia, NY 14423

585-***-**** *********@*****.***

Qualex, Fairport, NY

Photo Lab Tech: 2003-2005

Customer service on products and services such as cameras, film, packages

Responsible for cash till at the end of shift to make sure it was balanced correctly

Responsible for developing customer films and printing of orders

Convenient Food Mart, Rochester, NY

Shift Supervisor: 2001-2007

Maintained positive customer service to ensure overall satisfaction, supervised and trained 3-4 employees to ensure the same customer service.

Responsible for cash tills at the end of each shift to make sure they were balanced correctly

Eckerd Drugs, Rochester, NY

Express Photo Lab Manager 1986-2001

Customer service on products and services on photo packages, film, camera, out lab services

Responsible for cash till and make sure all are balanced correctly at the end of the night

Responsible for developing customer films and printing of the orders

Traveled to other Express Photo Lab to help out with the work that needed to get done

Responsible for ordering, inventory, scheduling, payroll, to be sure we meet goals

Responsible for 5 employees and making sure they are trained to OSHA standard

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