Harrison Kim ***** Sadaba, Mission Viejo, CA

****2

310-***-****

adt2y0@r.postjobfree.com

EXPERIENCE

Alignment Healthcare, Remote — Member Experience

Specialist

April 2022 - August 2022

*Explain plan’s procedures, protocols, benefits, services, and any other necessary information to the members who call or visit the member experience department.

*Facilitate member requests for changes with network provider changes, transportation requests, or any other member request for assistance as appropriate.

*Answer all incoming member phone calls within the department’s goal time frame.

*Document every incoming call during the call with pertinent details (i.e., caller name, contact info, reason for call, action taken, resolution, etc.)

*Respond to complaints against the health plan and its contracted facilities by utilizing the departments Complaint / Grievance Policy and Procedure.

*Make all attempts to resolve all member dis-enrollment / cancellation requests, complaint / grievances, and assist the member with their questions or concerns and following up as appropriate.

*Assist with member outreach programs and implementations as needed. Maximus Covid-19 Response Department, Centers for

Disease Control and Prevention, Remote — Customer Service Representative

August 2021 - December 2021

*Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.

*Record customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken.

*Follow standard operating procedures to ensure consistency and accuracy.

SKILLS

Sales

Customer Service

High-Ticket Closing

Hospitality

Caregiving

Educating

Research

AWARDS

UCI Costa Rica Sustainability

Research Program

Scholarship 2017-2018

Navin Narayan Award 2015 –

Awarded to one youth

volunteer per Chapter for

distinguished leadership and

service within the American

Red Cross.

Volunteer Recognition Award

2014 – recognized for

outstanding service as

American Red Cross Youth

Volunteer

Scholarship to IHL

(International Humanitarian

Law) Campaign training to

American Red Cross National

Headquarters @ Washington

DC 2014

*Address customer inquiries and resolve problems to ensure that appropriate changes are made.

*Refer unresolved customer grievances to designated departments for further investigation.

*Communicate with supervisor regarding any potential needs or concerns.

*Perform data entry accurately.

AT&T, 6 Centerpointe Dr #740, La Palma, CA 90623 — Sales Associate

March 2021 - June 2021

* R.E.A. Capitals Group

* Team Leadership Development

* Hands-on telemarketing training

* Door to Door Sales

* Phone Sales

*Left early due to R.E.A. Capitals Group breaking rules United States Air Force, Lackland Air Force Base, Texas, United States— First Class Airman (E-4)

March 2021 - June 2021

* Recruited to F-16 Avionics

* Military Entrance Exam (ASVAB): 94/99 (Category I)

* Technical and Physical Training: Outstanding

* Entry Level Discharge (neutral)

URMATE, 4237 Campus Dr, Irvine CA 92612 — Sales

Associate

March 2019 - April 2020

* Sales Associate for International luxury Cosmetics/Beauty Supply, and other essential items.

* Top-Level Sales Experience

LANGUAGES

English

Korean

Some Spanish

Klarif Inc., 2800 N Main Dr, Santa Ana, CA 92705 — Sales Associate

June 2016 - May 2018

2800 N Main St, Santa Ana, CA 92705

* Sales Associate for an original father's recipe cosmetics brand that specializes in non-toxic, vegetarian face/hair/body products, finest perfumes & handcrafted luxury skincare.

* Top-Level Sales Experience

Dunkin’, 4139 Campus Dr, Irvine, CA 92612 — Crew Member December 2019 - March 2020

2800 N Main St, Santa Ana, CA 92705

* Barista

* Taking Orders

* Cashier, BOH

* Maintaining Store Cleanliness.

American Red Cross, 6235 River Crest Dr Ste A, Riverside, CA 92507 — Board Member, Youth Division Chairman

August 2015 - July 2016

* Represent and oversee operations in Youth Advisory Council for San Bernardino and Riverside Chapter, Desert to Sea Region, CA. American Red Cross, 6235 River Crest Dr Ste A, Riverside, CA 92507 — Public Relations Chair, Youth Division

August 2014 - July 2015

* Advertise, Outreach, and Retention management for Youth Division in San Bernardino and Riverside Red Cross Chapter.

Loma Linda University Medical Center, 11234 Anderson St, Loma Linda, CA 92354 — Lab Research Assistant/Apprentice August 2014 - Nov 2014

* Lab Assistant in lab detection of rat and mice brain lesions from MRI and CT scans using Matlab image analysis software, etc. EDUCATION

Los Osos High School, 6001 Milliken Ave, Rancho

Cucamonga, CA 91737 — High School Diploma

August 2012 - June 2016

University of California, Irvine, 204 Aldrich Hall Irvine, CA 92697 — 139.0 Credits, Philosophy Major

August 2016 - June 2020

PROJECTS

UCI 2017 - 2018 Delta Delta Sigma Clinic Project — Worked on forming a free OC dental clinic through 201C non-profit funds, dentistry donations, including funds from Ellen Degeneres who funded a caravan for the project.

I worked in records management and memorizing dental procedures kits, safety kits, including rules and safety procedures for service. We were able to successfully serve hundreds of clinicians and patients in Orange County.

Green Health Initiative — Founder and President @ UCI 2017-2018

Club was formed in hopes of delivering educational material to members searching for a more eco-friendlier way of life and a path to obtain lifestyle success.

Mike Barron’s Closers Academy — Certified in High-Ticket Closing honored by the academy with Limelight Media Inc. 5000 company.

Learned Sales Techniques and Closing Mastery for High-Ticket Closing industry. Went through exams, real-life practicals, and mentorship from 2 comma -club earning individuals including Marion Carlon who was a descendent student from Napoleon Hill and was endorsed by Bob Proctor. I also participated in an A liate group with Limelight Media, set appointments and was able to gain 5 months of appointment setting experience. I was hired by Ariella VP of Wesley Virgin, Billion Dollar Company, and soon after was able to gain some high-ticket closing experience.

Geneva Convention, IHLC— Campaign Director 2015-2016 Granted funds and position to oversee San Bernardino/Riverside Chapter, Geneva Convention - International Humanitarian Law Campaign (IHLC).

Campaign training was held at Washington D.C. from the American Red Cross National Headquarters. Oversaw the completion of the division-wide campaign with both good participation and retention.

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