Data Entry Customer Service
Resume:
Keviyuana Moses
Snellville, GA *****
adt2xk@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Health Care Provider
Wipro
February 2020 to August 2022
Received and process requests for patient health information in accordance with Company and Facility policies and procedures for Medicaid and Medicare. Maintain confidentiality and security with all privileged information.Maintain working knowledge of company and facility software. Responsible for managing patient health records.Prepared new patient charts, gathering documents and information from paper sources and/or electronic health records. Strictly complying with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations. Supervisor
CVS Health - Stone Mountain, GA
July 2021 to June 2022
Worked effectively with store management and store crews. Supervised the store's crew through assigning, directing and following up on all activities. Effectively communicated information both to and from store management and crews.Promoted CVS customer service culture. Handled all customer relations issues in accordance with the company policy and promote a positive shopping experience for all CVS customers. Maintain customer/patient confidentiality. Data Entry
Change Healthcare
July 2017 to April 2020
Managed inbound and outbound phone calls while providing excellent customer service. Accurately scheduling patients for clinic appointments, sleep studies and PAP set up and support appointments. Educating patients on our services and communicating what to expect during services visit(s). Responding to patients and referral sources about insurance and other general questions regarding our service. Verifying active insurance, quoting benefits and financial liability to our patients. Education
High school diploma or GED
12
Meadowcreek High School
Skills
• Typing (10+ years)
• Communications (10+ years)
• Microsoft Office (10+ years)
• Warehouse Experience (8 years)
• Data Entry
• 75 Key Data Entry
• Sales
• Telemarketing
• Retail sales (10+ years)
• Call center (9 years)
• Customer service
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