DAVID R. HARAVETH

Charlotte, NC ***** . M: 704-***-**** . adt2xg@r.postjobfree.com

PROFESSIONAL PROFILE

Skilled professional with an extensive management background in sales and service in the automotive and parts industry.

Motivated worker who thrives in a leadership role, where I can set standards for myself and my team and ensure that all goals are met through a collaborative working environment.

Outgoing professional with a strong business acumen.

AREAS OF EXPERTISE

Account Management Sales – Outside/Inside Leadership

Interpersonal Skills Relationship building Client Management

Multi-tasking Oral and Written Communication Microsoft Office

Microsoft Excel Mitchell ALLDATA

Inventory Organization Problem Solving Fleet Management

PROFESSIONAL BACKGROUND

NAPA AUTO PARTS – February 2021 to present

ACCOUNT MANAGER – OUTSIDE SALES, Charlotte, NC – February 2021 to present

Achieved sales goals in customer retention, maintained over 200 accounts with 98% retention rate.

Consistently met/exceeded sales goals, full range of automotive parts and products.

Personally maintained and grew revenue from account list, as well as prospective new advertisers.

Cultivated and developed new business.

Responded to customers inquiries, requests, concerns and orders in a timely and responsible manner.

Operated within approved deadlines, policies, and procedures.

Adjusted Customers place of business, Store, and Warehouse Inventory weekly.

Performed Labor/Warranty claims through Sonsio program.

FIRESTONE COMPLETE AUTO CARE – July 2019 to February 2021

STORE MANAGER, Charlotte, NC – July 2019 to February 2021

Was responsible for the scheduling of direct reports at the store, totaling 14 employees.

Increased store sales numbers and customer count since becoming store manager.

Increased sales with company vendors throughout the Charlotte area.

Maintained all bill pay, work orders, deposit logs, and other accounting needs daily.

Hired and trained numerous store employees, many of whom have been requested to transfer to other stores to help build customer and sales volume that mirrored my store.

Performed Weekly Inventory of all parts, tires and products in Stock Room.

Was responsible for involvement with Automotive Insurance Companies as customers went through there insurance companies for personal vehicles.

ADVANCED BATTERY TECHNOLOGIES – April 2018 to July 2019

SHOP MANAGER, Charlotte, NC – April 2018 to July 2019

Maintained all products that came through the company from both departments, the reserve and motor side.

Assisted Account Manager with meeting customers at their respective sites to check products and perform updates/services with equipment when needed.

Was responsible for going business to business to sell new products and grow new accounts.

Increased revenue and customer accounts from prior year.

Performed Inventory Daily of all batteries, tools, products and parts.

FIRESTONE COMPLETE AUTO CARE – July 2012 to April 2018

STORE MANAGER, Charlotte, NC – June 2016 to April 2018

Asked to assist at other stores in the district to help build sales and train employees on building customer relationships.

Managed multiple locations to increase sales and customer count in struggling stores.

Managed stores that had an average of 10 plus employees from technicians to service advisers.

SERVICE MANAGER, Charlotte, NC - April 2013 to June 2016

Was directly responsible for handling customer complaints and resolution.

Acted as store manager in times of store manager absence.

Personally assisted the service department with technician work during periods of heavy volume.

Managed the service department to designate jobs to each technician to ensure efficiency in completing each job correctly.

Five-time recipient of Service Manager of the Month for the Charlotte district.

MANAGER OF TIRE SALES, Charlotte, NC – December 2012 to April 2013

Corresponded directly with the customers to confirm that the company is meeting the customers’ needs.

Managed all inventory and equipment in parts and tire room.

Increased Bridgestone branded units.

Ensured all equipment in the back shop is up-to-date and running properly.

Maintained liaisons with the parts vendors and is responsible for ordering needed vehicle parts.

Assisted in building customer loyalty for the brand-new store in which I worked.

SALES ASSOCIATE, Charlotte, NC – July 2012 to December 2012

Was responsible for the sales of Firestone/Bridgestone and outside vendor products.

Set appointments for customers online and over the phone.

Trained new teammates once hired in the store.

Was in charge of daily paperwork, reviewing, and filing.

PIEDMONT AIRLINES – December 2005 to July 2012

GROUND MECHANIC, Charlotte, NC – December 2005 to July 2012

Was responsible for maintaining the ground operations by retrieving and repairing all ground equipment used on aircrafts.

Pulled work orders daily from the Fleet Focus system.

Presented work orders to each mechanic that needed to be completed.

Worked as part of a team and assisted coworkers with work related questions when asked and needed.

Corresponded with other departmental supervisors and provided daily status updates to management on all work orders.

Acted as supervisor in the absence of management and lead my coworkers.

EDUCATIONAL BACKGROUND

Continuing Education – Central Piedmont Community College, Charlotte, NC – August 2004 to December 2005

High School Diploma – Mount Tabor High School, Winston-Salem, NC – August 2000 to June 2004

CERTIFICATIONS

North Carolina Auto Damager Appraiser License-2022

Certificate in Project Planning and Control – Central Piedmont Community College, Charlotte, NC – 2011

Certificate in Auto Mechanics – Career Center, Winston-Salem, NC - 2004

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