Veterinary Assistant Operations Coordinator

DANIELLE I URTNOWSKI

Wynantskill, NY *****

706-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Forward-thinking team leader skilled at operating multiple departments efficiently to meet goals and providing utmost client satisfaction via all forms of communication. Successful background in matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong skills in teaching and course design to further fellow coworkers’ education and skillsets while providing a positive and encouraging learning environment. Some of my best work has been done under pressure, I find that pressure brings out the best version of myself with quick and decisive decisions.

SKILLS

Excellent Customer/Client communication in all forms (Over the phone, in person, through text and email)

Customer Satisfaction

Reliable, Self-Motivated, and Driven

Computer proficiency

Leadership experience

Teaching with a positive and encouraging approach

Creating educational material and training schedules

Providing corrective but encouraging feedback during training

Problem-solving abilities

Communication and record keeping

WORK HISTORY

10/2019 to Current Operations Coordinator & Training Manager (In-Clinic and Remotely)

Well Pets Veterinary Clinic – Irmo, SC

In-Clinic:

Provided direction and guidance to internal teams to achieve efficient care to patients and clients.

Developed and implemented daily operations plans to ensure each team member is maximizing their potential.

Oversaw day-to-day operations of numerous cases and ensured the entire clinic ran smoothly.

Collaborated with managers to evaluate needs and optimize operational plans.

Created and implemented new training materials and protocols to ensure optimal care and safety to not only staff but patients.

Experienced in diffusing difficult and high stress situations with not only clients but staff members.

Provided guidance and assistance with end of day finances.

Extensive experience in assisting Veterinarians with their medical records, prescriptions, calls, and lab results.

Remotely:

Teaching and coaching new and established employees through zoom while creating training materials specific for their role and ability levels.

Provide encouraging and promote feedback to trainees’ following their completion of training sections and tests.

I am responsible for creating new training manuals, tests, and study materials for all roles throughout the clinic.

I complete daily audits of medical records, charges, and appointments.

Ensuring online pharmacy portals are kept current and there are no delays in requests being approved/declined.

Providing support for receptionist by answering calls, text, and online requests.

I communicate with clients over the phone throughout the day answering all questions or concerns.

12/2016 to 06/2019 Shift Lead

Cobb Emergency Veterinary Clinic – Marietta, GA

Trained and mentored new employees to maximize team performance.

Responded to and resolved client questions and concerns.

Kept employees operating productively and working on task to meet business and customer needs.

Maintained safe working environment by observing safety procedures, policies and regulations.

Updated clinical knowledge and skills through formal and informal continuing education, workshop attendance and literature review.

Managed and delegated tasks and cases to ensure patients were seen in the correct order based off of severity.

Maintained structure and optimal performance during times of high case and stress loads.

Extensive experience with calculating medications and doses quickly.

08/2010 to 06/2019 Senior Veterinary Assistant

Lake City Animal Hospital – Acworth, GA

Created customized documents to expediate surgery reports and discharge information

Collected samples for all types for in clinic and out of clinic diagnostics.

Positioned animals for diagnostic imaging such as x-rays and scans.

Administered medications to animals in treatment and documented changes in condition.

Recorded symptoms and documented medical observations to inform treatment decisions.

Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

EDUCATION

Associate of Science: Biology and Applied Science

Midlands Technical College - West Columbia, SC

Expected completion - 05/2023

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