Assistant Store Manager
Resume:
Kimberly Morgan
Florence, KY 41042
**********@****.***
Objective
To obtain a management position that will utilize my strengths and experiences to contribute to the continued growth and success of the organization.
Summary of Qualifications
• Retail management experience of 30 years
• 6 years’ experience as Company owner/Sole proprietor
• Results driven and detail-oriented management professional versed in all aspects of running a high-volume retail store. Including but not limited to store operations, cash management, retail inventory management, materials management, recruiting and interviewing, as well as payroll processing.
• Quality focused and pragmatic team player providing track record of achievement, maximizing productivity, optimizing workflow, exceeding performance goals, and strengthening communication amongst team.
• Adaptable leader who thrives in fast-paced environment.
• Effectively engages team by discussing sales performance, maintaining accountability, and acknowledging excellent performance by celebrating wins and using other opportunities as coachable moments.
Professional Experience
Maid by Morgan- Company Owner/Sole Proprietor (September 2016-PRESENT)
• Stage homes for market for several top producing real estate agents in Northern Kentucky/Greater Cincinnati area.
• Commercial assignments including large office buildings and retail fronts.
• Residential assignments including move in, move outs, weekly, biweekly and monthly cleanings.
• Effective time management and organization skills.
• Handle on demand requests while on site with the utmost professionalism. Dollar Tree (July 2013- July 2016)
Store Manager (Burlington, KY)
• Managed the profitable operation of the store with emphasis on recruiting, hiring, training, and developing store associates in both operations and merchandising.
• Performed opening and closing procedures.
• Implemented all operation and merchandising direction that was communicated from the Store Support Center.
• Maintained excellent standard of merchandising, placement, store signage, and proper display techniques.
• Increased stores sales year over year, 1 million (2013) to 3 million (2016).
• Top Gun store for 9 quarters in a row
• Regional Store Trainer as my store was noted to be the company standard store.
• Promoted others from within to Assistant Store Manager as well as Store Manager.
• Lead team of 40 plus employees with little to no attrition over 3-year period.
• Assisted in the opening of 4 new stores, which included hiring and training employees.
• Improved shrink number by 3% to the good.
• Gross profit was a constant 58% with goal of 53% all 3 years. Remke Markets (February 2007-June 2012)
Assistant Store Manager (Fort Mitchell, KY)
• Oversaw daily operations of multi-million-dollar business.
• Managed a staff of 85 associates store wide.
• Engaged in staff recruitment. Interviewing, hiring, training, scheduling.
• Responsible for completing employee evaluations as well as disciplinary actions up to and including termination.
• Directed pricing and sales activities store wide.
• Selected goods and services to be offered to customers.
• Raised associate productivity and customer service levels through diligent associate training and follow up activities.
• Address customer inquiries and resolved issues.
• Worked closely with Store Manager to maintain daily operations.
• Earned top performance rankings in the highest volume store in the company. Staples (July 2005- January 2007)
Assistant Store Director (Cold Springs, KY)
• Oversaw daily operations of multi-million-dollar business.
• Managed a staff of 35 associates store wide.
• Performed daily MOD duties, such as opening and closing of the store, operational duties, as well as cash office.
• Engaged in staff recruitment. Interviewing, hiring, training, scheduling.
• Responsible for completing employee evaluations as well as disciplinary actions up to and including terminations.
• Raised associate productivity and customer service levels through diligent associate training and follow up activities.
• Addressed customer inquiries and resolved issues.
• Worked closely with Store Director to maintain daily operations. Biggs Hypermarket (January 2001- June 2005)
Department Manager/Assistant Manager (Florence, KY)
• Oversaw daily operations of Deli and Bakery department for multi-million-dollar business.
• Managed a staff of 20 Deli and Bakery associates
• Engage in staff recruitment. Interviewing, hiring, training, scheduling.
• Responsible for completing employee evaluations as well as disciplinary actions up to and including terminations.
• Directed pricing and sales activities.
• Developed a team that became #1 Bigg’s Deli in sales and service metrics. Became store standard model.
• Selected goods and services to be offered.
• Introduced the “Deli Express” program via customer ordering Kiosk and implemented Deli Demo Program. 1st of its kind at the time. Resulting in a 500% sales increase.
• Maintained 42-45% margins on sales of $1.65 to $1.8 million dollars during tenor.
• Promoted to Assistant Manager of Electronics, Toys, Seasonal, and Housewares.
• 2004 Served as buyer of girls’ toys for Biggs 2005 Christmas Season.
• Performed weekly MOD role for entire store operation, responsibilities included cash office, front end control, department operations, monitoring of loss prevention procedures and apprehensions, etc. Toys R’ Us (October 1998-January 2001)
Assistant Store Manager (Cincinnati, OH)
• Managed all responsibilities of $9 million business.
• Engaged in staff recruitment. Interviewing, hiring, scheduling.
• Responsible for completing employee evaluations as well as disciplinary actions up to and including terminations.
• Inventory Management
• Scored #7 of 704 in service and mystery shop metrics.
• Achieve 7% comp. store sales increase FYE 1999.
Builders Square (March 1989-September 1998)
Assistant Store Manager (Cincinnati OH, Muncie, IN, Chicago, IL)
• Successfully managed sales operations from $15 million to $25 million.
• Oversaw staff up to 150 associates and 5 salaried managers.
• Maintained responsibility of P&L, HR, and Loss prevention.
• Engaged in staff recruitment. Interviewing, hiring, scheduling.
• Responsible for completing employee evaluations as well as disciplinary actions up to and including terminations.
• Planned for future customer demand
Skills
• Strong problem-solving capabilities
• Proven Time Management Skills
• Strong work ethic
• Strong interpersonal skills
• Proficient skills in Microsoft Word, Outlook, Excel Education
High School Diploma; General Studies
Start High School, Toledo, OH
References available upon request.
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