Kimberly Morgan

**** ******** ** *** *

Florence, KY 41042

adt2vs@r.postjobfree.com

859-***-****

Objective

To obtain a management position that will utilize my strengths and experiences to contribute to the continued growth and success of the organization.

Summary of Qualifications

• Retail management experience of 30 years

• 6 years’ experience as Company owner/Sole proprietor

• Results driven and detail-oriented management professional versed in all aspects of running a high-volume retail store. Including but not limited to store operations, cash management, retail inventory management, materials management, recruiting and interviewing, as well as payroll processing.

• Quality focused and pragmatic team player providing track record of achievement, maximizing productivity, optimizing workflow, exceeding performance goals, and strengthening communication amongst team.

• Adaptable leader who thrives in fast-paced environment.

• Effectively engages team by discussing sales performance, maintaining accountability, and acknowledging excellent performance by celebrating wins and using other opportunities as coachable moments.

Professional Experience

Maid by Morgan- Company Owner/Sole Proprietor (September 2016-PRESENT)

• Stage homes for market for several top producing real estate agents in Northern Kentucky/Greater Cincinnati area.

• Commercial assignments including large office buildings and retail fronts.

• Residential assignments including move in, move outs, weekly, biweekly and monthly cleanings.

• Effective time management and organization skills.

• Handle on demand requests while on site with the utmost professionalism. Dollar Tree (July 2013- July 2016)

Store Manager (Burlington, KY)

• Managed the profitable operation of the store with emphasis on recruiting, hiring, training, and developing store associates in both operations and merchandising.

• Performed opening and closing procedures.

• Implemented all operation and merchandising direction that was communicated from the Store Support Center.

• Maintained excellent standard of merchandising, placement, store signage, and proper display techniques.

• Increased stores sales year over year, 1 million (2013) to 3 million (2016).

• Top Gun store for 9 quarters in a row

• Regional Store Trainer as my store was noted to be the company standard store.

• Promoted others from within to Assistant Store Manager as well as Store Manager.

• Lead team of 40 plus employees with little to no attrition over 3-year period.

• Assisted in the opening of 4 new stores, which included hiring and training employees.

• Improved shrink number by 3% to the good.

• Gross profit was a constant 58% with goal of 53% all 3 years. Remke Markets (February 2007-June 2012)

Assistant Store Manager (Fort Mitchell, KY)

• Oversaw daily operations of multi-million-dollar business.

• Managed a staff of 85 associates store wide.

• Engaged in staff recruitment. Interviewing, hiring, training, scheduling.

• Responsible for completing employee evaluations as well as disciplinary actions up to and including termination.

• Directed pricing and sales activities store wide.

• Selected goods and services to be offered to customers.

• Raised associate productivity and customer service levels through diligent associate training and follow up activities.

• Address customer inquiries and resolved issues.

• Worked closely with Store Manager to maintain daily operations.

• Earned top performance rankings in the highest volume store in the company. Staples (July 2005- January 2007)

Assistant Store Director (Cold Springs, KY)

• Oversaw daily operations of multi-million-dollar business.

• Managed a staff of 35 associates store wide.

• Performed daily MOD duties, such as opening and closing of the store, operational duties, as well as cash office.

• Engaged in staff recruitment. Interviewing, hiring, training, scheduling.

• Responsible for completing employee evaluations as well as disciplinary actions up to and including terminations.

• Raised associate productivity and customer service levels through diligent associate training and follow up activities.

• Addressed customer inquiries and resolved issues.

• Worked closely with Store Director to maintain daily operations. Biggs Hypermarket (January 2001- June 2005)

Department Manager/Assistant Manager (Florence, KY)

• Oversaw daily operations of Deli and Bakery department for multi-million-dollar business.

• Managed a staff of 20 Deli and Bakery associates

• Engage in staff recruitment. Interviewing, hiring, training, scheduling.

• Responsible for completing employee evaluations as well as disciplinary actions up to and including terminations.

• Directed pricing and sales activities.

• Developed a team that became #1 Bigg’s Deli in sales and service metrics. Became store standard model.

• Selected goods and services to be offered.

• Introduced the “Deli Express” program via customer ordering Kiosk and implemented Deli Demo Program. 1st of its kind at the time. Resulting in a 500% sales increase.

• Maintained 42-45% margins on sales of $1.65 to $1.8 million dollars during tenor.

• Promoted to Assistant Manager of Electronics, Toys, Seasonal, and Housewares.

• 2004 Served as buyer of girls’ toys for Biggs 2005 Christmas Season.

• Performed weekly MOD role for entire store operation, responsibilities included cash office, front end control, department operations, monitoring of loss prevention procedures and apprehensions, etc. Toys R’ Us (October 1998-January 2001)

Assistant Store Manager (Cincinnati, OH)

• Managed all responsibilities of $9 million business.

• Engaged in staff recruitment. Interviewing, hiring, scheduling.

• Responsible for completing employee evaluations as well as disciplinary actions up to and including terminations.

• Inventory Management

• Scored #7 of 704 in service and mystery shop metrics.

• Achieve 7% comp. store sales increase FYE 1999.

Builders Square (March 1989-September 1998)

Assistant Store Manager (Cincinnati OH, Muncie, IN, Chicago, IL)

• Successfully managed sales operations from $15 million to $25 million.

• Oversaw staff up to 150 associates and 5 salaried managers.

• Maintained responsibility of P&L, HR, and Loss prevention.

• Engaged in staff recruitment. Interviewing, hiring, scheduling.

• Responsible for completing employee evaluations as well as disciplinary actions up to and including terminations.

• Planned for future customer demand

Skills

• Strong problem-solving capabilities

• Proven Time Management Skills

• Strong work ethic

• Strong interpersonal skills

• Proficient skills in Microsoft Word, Outlook, Excel Education

High School Diploma; General Studies

Start High School, Toledo, OH

References available upon request.

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