Ashley Paige, BSc

*** ********** *****● Stafford, TX 77477 ● Phone: 832-***-****

adt2v2@r.postjobfree.com

Clinical Trials Research Professional

● Professionally dedicates three years of research experience, including two years of experience in conducting clinical studies with a strong commitment to quality patient care, a proven desire for achievement, and continued professional growth

● Creatively fosters solution-focused communication that is team-oriented and patient-centered

● Thoroughly conducts compliant coordination of pilot, observational, Phase 2, 2b, and 3 clinical trials for adult demographics in national and global research studies Skills

Professional Experience

BUCKHEAD FAMILY DENTISTRY, Remote Work

Accounts Receivable Specialist, 03/2021 to Present Maintains accounts receivable documentation, including bank reconciliations and financial reports. Researches and resolves billing inquiries concerning invoice accuracy, cost discrepancies, and contract compliance.

Reviews patient charts for narrative and radiograph attachments for claims. Serves as a liaison between the office manager and practice consultants coordinating and fostering cohesive, cross-functional communication. Also, creates new policies and procedures around AR, cash flow and reconciliation processes, reducing average invoice processing time by 20%. DENTAL 2 MEDICAL BILLING, LLC, Remote Work

Consultant/Billing Specialist, 09/2020 to 03/2021

Ensured medical facilities were accurately billed by reviewing and assigning correct billing codes against physician diagnoses and procedures in a deadline driven remote environment while maintaining a 99% accuracy in all data entry tasks.

● Clinical Trials Research

● Clinical Monitoring

● Confidentiality & HIPAA

● Data Management & Verification

● ICH GCP Compliance

● Organizational & Time

Management

● Strong attention to detail

● Problem Solving

● Interpersonal Skills

● Detailed oriented

● Excellent interpersonal and

communication skills

Paige 1

Assisted and provided information to patients, clerical staff and insurance companies, as well as identified and resolved patient/physician billing complaints. Reviewed and maintained medical billing and claim records, settlements and medical insurance statements for multiple facilities.

Provide coaching and training to in office staff members. BROOKHAVEN CHILDREN'S DENTISTRY, Atlanta, GA

Office Manager, 12/2019 to 06/2020

Created, executed, and maintained all features of business, including customer service, accounting, inventory management, sales, staffing and training. Also, curated social media strategies to build relationships and drive awareness.

Processed all financials, EOBs, insurance payments, billing, insurance claims, accounts receivable, End of Day reports, and End of the Month Reports.

Provided training, education, and support to all employees to ensure effective dental operations and patient protocol. Also, supervised staff in fulfilling day-to-day assignments and tasks. Scheduled community involvement, preschool teachings, and festivals for educational enrichment. BUCKHEAD FAMILY DENTISTRY, Atlanta, GA

Office Manager, 12/2017 to 12/2019

Performed daily front office functions including but limited to answering phones, scheduling treatment, accepting payments, verify insurance options and limitations to determine the best treatment plan.

Successfully coordinated all office operations including phone operations, petty cash management, vendor and patient relations, and e-mail and mail correspondence. Organized and ran daily morning huddle, updated staff and doctors on status of current day's production and identified possible treatment needs. Maintained and balanced, on a daily basis, all office billing and collections relating to treatment. Managed the day-to- day schedule for all office providers. Maintained equipment inventory, scheduled maintenance and handled customer correspondence. NORTH ATLANTA PRIMARY CARE, Atlanta, GA

Referral Coordinator, 05/2016-12/2017

Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests. Contacted review organizations and insurance companies to ensure prior approval requirements are met. Presented necessary medical information such as history, diagnosis, and prognosis. Trained all oncoming staff on referral/intake process. Paige 2

Served as system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.

Ensured complete and accurate registration, including patient demographic and current insurance information.

BUCKHEAD FAMILY DENTISTRY, Atlanta, GA

Front Desk Receptionist, 04/2014 to 05/2016

Registered new patients for general and specialty patients, prepared patient records and called returning patients for scheduled visits.

Confirmed patient insurance benefits and checked claim statuses. Answered and managed incoming calls, scheduled patient appointments, confirm upcoming appointments and recalls according to office protocol. Monitored and maintained inventory of dental office supplies, maintain a professional reception area, safeguard patient privacy and confidentiality.

CENTER FOR CANCER RESEARCH AND THERAPEUTIC DEVELOPMENT, Atlanta, GA Clinical Research Assistant, 01/2011 to 04/2014

Scheduled, coordinated, and conducted all study-related clinic visits and evaluations per protocol requirements. Also, assisted with study startup activities, participant recruitment & retention, study enrollment, and aided clinical research staff.

Supported the Principal Investigator (PI) and clinical research site team by communicating with the national Data and Operations Center (DOC) to resolve errors, queries, and edit failures; and to perform participant recruitment, study enrollment, data entry, confidentiality, and quality assurance processes. Also, developed and maintained professional working relationships with study sponsor Clinical Research Monitors (CRAs).

Technology

Certifications

Basic Life Support (BLS) Provider in CPR & First Aid American Heart Association 07/23/2020 Good Clinical Practice (GCP) Certification National Drug Abuse Treatment Clinical Trials Network 03/01/2022

Software (PC/

MAC):

Microsoft Windows®, Microsoft Word, Excel, Publisher, Movie Maker, Outlook, Expressions, PowerPoint, and EPIC

Web/Multimedia: Medidata Rave®, DrugDev, Bracket Security, Covance E-site Access, Athena Health Electronic Health Records (EHR), Allscripts EMR, Eaglesoft, Open Dental & Dentrix, and InForm Electronic Data Capture Paige 3

Education

BACHELOR OF SCIENCE, PSYCHOLOGY

Kennesaw State University, Kennesaw, GA

● References Available Upon Request ●

● According to the specific role (Central or Local) may coordinate, oversee and complete assigned trial ac:vi:es detailed on the task matrix, including but not limited to the following:

● Develops and maintains a close and collabora:ve communica:on with the site staff. Ac:vely discusses protocol conduc:on, enrollment rates and strategies, open issues, EDC comple:on and queries, as well as any other topic or indicator associated to project status and site performance.

● Completes/tracks/follows up ETRTR for subject data present in the EDC and other applicable systems, according to the study-specific guidelines. Raises manual queries in EDC when applicable.

● Remotely reviews study logs as deemed necessary.

● Conducts and documents site management calls/contacts according to the monitoring plan. Par:cipates in inves:gator mee:ngs. Inves:gates and follows-up on centralized monitoring findings.

● Evaluates PI oversight (e.g., protocol adherence), subject safety and study processes to assess site’s ability to conduct study on a regular basis. Conducts remote inves:ga:ons into site performance using a risk based monitoring approach: applying root cause analysis (RCA), cri:cal thinking and problem-solving skills to help iden:fy site process failure and work on correc:ve/ preven:ve ac:ons to bring the site into compliance and decrease risk.

● Provides refresher training, follows up on outstanding administra:ve needs (e.g., outstanding/updated regulatory documents), assists with regulatory reviews, as requested, etc.

● Reviews ad-hoc clinical lis:ngs review, tracks and trends viola:ons and devia:ons, site status, enrollment, CRF status and SAE follow up.

● Provides trial status tracking and progress update reports to study manager.

● Par:cipates in the inves:gator payment process, if applicable.

● Liaises with internal staff to promptly collect documents, review data points and findings from EDC and file reviews, etc.

● Assists in ensuring audit ready files and complying with CTMS and eTMF data stewardship. Contributes to company, client, and federal/local regulatory requirements/audit responses.

● Detailed task assignment and responsibilities are outlined on the task matrix, as well as any applicable protocol

● guidelines. With support, acts as primary site contact and site manager throughout all phases of a clinical research study, taking responsibility of allocated sites.

● Develops strong site relationships and ensures continuity of site relationships through all phases of the trial.

● Performs clinical study site management/monitoring activities in compliance with International Council for Harmonization Good Clinical Practice (ICH-GCP), sponsor standard operating procedures (SOPs), Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents.

● Gains an in-depth understanding of the study protocol and related procedures.

● Coordinates & manages various tasks in collaboration with other sponsor roles to achieve Site Ready.

● Participates & provides inputs on site selection and validation activities.

● Performs oversight activities including on-site monitoring and remote monitoring using various tools to ensure: Data generated at site are complete, accurate and unbiased and subjects' right, safety and well-being are protected.

● Conducts site visits including, but not limited to, validation visits, initiation visits, monitoring visits, close-out visits and records clear, comprehensive and accurate visit & non-visit contact reports appropriately in a timely manner.

● Collects, reviews, and monitors required regulatory documentation for study start-up, study maintenance and study close-out.

● Primary point of contact for Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance.

● Identifies, assesses and resolves site performance, quality or compliance problems and escalates per defined Clinical Research Associate (CRA) Escalation Pathway as appropriate in collaboration with Clinical Research Manager (CRM) and CRA Manager.

● Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines. Paige 4

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