Hakini Brown

Tamarac, FL *****

adt2ug@r.postjobfree.com

+1-954-***-****

Seeking a position to leverage my 6+ years of customer-facing experience, interpersonal communication, and problem solving skills to effectively maximize the growth of the company as well as myself.

Willing to relocate to: Miami, FL - Atlanta, GA - Los Angeles, CA Authorized to work in the US for any employer

Work Experience

Web Support Specialist

Management LLC - Remote

April 2020 to October 2022

• Advanced “User-level” knowledge of computer technology and computer operating systems

• Opening, closing, collapsing, and switching between various applications and windows/sessions on a PC or Mac

• Downloading, opening, saving, printing, and/or deleting files

• Copy/cut and paste text

• Managing, installing, and uninstalling, application programs and software

• Experience with the following devices

• Personal computer (PC) or Apple Mac computer

• Understanding of internet concepts and features

• Navigation to web addresses

• Internet security, secured connection - SSL

• Manage usernames and passwords for multiple sites

• Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner

• Email application functionality including

• Access and navigate, as well as full feature use of web-based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)

• Ability to organize email, maintains folders, and manage attachments and downloads. In addition to the basic qualifications, the following targeted qualifications are strongly recommended:

• Experience troubleshooting standard computer hardware and software problems, and home networking.

Senior Advisor

Apple - Fort Lauderdale, FL

May 2018 to April 2020

• Advance “User-level” knowledge of computer technology and computer operating systems

• Opening, closing, collapsing and switching between various applications and windows/sessions on a PC or Mac

• Downloading, opening, saving, printing and/or deleting files

• Copy/cut and paste text

• Managing, installing, uninstalling, application programs and software

• Experience with the following devices

• Personal computer (PC) or Apple Mac computer

• Smartphone, PDA's or MP3 players

• Music downloading, organizing, CD Ripping

• Understanding of internet concepts and features

• Navigation to web addresses

• Internet security, secured connection - SSL

• Manage usernames and passwords for multiple sites

• Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner

• Email application functionality including

• Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)

• Ability to organize email, maintains folders, manages attachments and downloads. In addition to the basic qualifications, the following targeted qualifications are strongly recommended:

• Experience troubleshooting common computer hardware and software problems, home networking, including problems with externally connected devices such as printers, external drives, or portable media players.

• Knowledge of different media types used on computers and/or portable media players.

• Practical experience with printers, pads, mp3 players, external hard drives and input devices as well as their peripheral connection types: USB, Firewire, and Bluetooth. ASSISTANT MANAGER

T-MOBILE

June 2013 to February 2018

• Assumed store manager role when necessary

• Direct and delegate task to employees

• Supervise staff demeanor on how to approach customer

• Prepare daily sales report based on sales trend, and set expectations to associates based on company values

• Train employees on safety, security, and customer service

• Provide a level of relationship building and customer service that emphasized accessibility, honesty, respect, trustworthiness, and confidentiality

• Work with team members to improve satisfaction and maximize results

• Demonstrate flexibility and adaptability to work process changes and decisions at any moment

• Take appropriate actions to solve problems

Sales Associate

Convergys - Fort Lauderdale, FL

February 2011 to May 2013

Sales, customer service, billing . Data entry.

CLERICAL ASSISTANT, SUNSHINE CHIROPRACTIC

Front dresk /Driver / transporter - Maergate

March 2010 to June 2011

• Provide excellent customer service skills to clients/visitors of the office

• Greets clients upon entry and respond to questions/concerns upon their visits

• Keep track of daily logs, client records, and forms

• Worked independently to keep the office running smoothly

• Answered and routed calls appropriately

• Verification of eligible benefits for patients

• Schedule client visits and follow-ups upon completion of services

•Transport patient in the office to and from service area via w/chair or car. Education

Associate in COMPUTER PROGRAMMING

ITT Technical Institute-Fort Lauderdale - Davie, FL 2016 to 2018

AS in BUSINESS MANAGEMENT

BROWARD COLLEGE - Davie, FL

Skills

• Inventory

• Clerical

• Client Services

• Microsoft Office

• Retail Management

• Customer Service

• Key Holder

• Sales

• Scheduling

• Training

• Management

• Word

• Microsoft Excel

• Team Building

• Cash Handling

• Inventory Management

• Customer Service Skills

• Merchandising

• Customer Support

• Customer Care

• Call Center

• CSR

• Software Troubleshooting

• Computer Hardware

• Live Chat (2 years)

• Microsoft Windows

• Network Support

• Typing (10+ years)

• VPN

• Operating Systems

• Kronos

• Crisis management

• Technical support

• English

• Zendesk (1 year)

• IT support

• Help desk

Assessments

Work Style: Conscientiousness — Highly Proficient

February 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

July 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer Service — Proficient

August 2020

Identifying and resolving common customer issues

Full results: Proficient

Written Communication — Proficient

November 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work Style: Reliability — Proficient

November 2020

Tendency to be dependable and come to work

Full results: Proficient

Customer focus & orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Proficient

May 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS & ABILITIES

Strong Interpersonal communication skills

Problem analysis and problem solving

Adaptable with the ability to work under pressure with positive attitude Effectively achieve company goals

Contact this candidate