Clerical Assistant Customer Service
Resume:
Hakini Brown
Tamarac, FL *****
************@*****.***
Seeking a position to leverage my 6+ years of customer-facing experience, interpersonal communication, and problem solving skills to effectively maximize the growth of the company as well as myself.
Willing to relocate to: Miami, FL - Atlanta, GA - Los Angeles, CA Authorized to work in the US for any employer
Work Experience
Web Support Specialist
Management LLC - Remote
April 2020 to October 2022
• Advanced “User-level” knowledge of computer technology and computer operating systems
• Opening, closing, collapsing, and switching between various applications and windows/sessions on a PC or Mac
• Downloading, opening, saving, printing, and/or deleting files
• Copy/cut and paste text
• Managing, installing, and uninstalling, application programs and software
• Experience with the following devices
• Personal computer (PC) or Apple Mac computer
• Understanding of internet concepts and features
• Navigation to web addresses
• Internet security, secured connection - SSL
• Manage usernames and passwords for multiple sites
• Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner
• Email application functionality including
• Access and navigate, as well as full feature use of web-based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)
• Ability to organize email, maintains folders, and manage attachments and downloads. In addition to the basic qualifications, the following targeted qualifications are strongly recommended:
• Experience troubleshooting standard computer hardware and software problems, and home networking.
Senior Advisor
Apple - Fort Lauderdale, FL
May 2018 to April 2020
• Advance “User-level” knowledge of computer technology and computer operating systems
• Opening, closing, collapsing and switching between various applications and windows/sessions on a PC or Mac
• Downloading, opening, saving, printing and/or deleting files
• Copy/cut and paste text
• Managing, installing, uninstalling, application programs and software
• Experience with the following devices
• Personal computer (PC) or Apple Mac computer
• Smartphone, PDA's or MP3 players
• Music downloading, organizing, CD Ripping
• Understanding of internet concepts and features
• Navigation to web addresses
• Internet security, secured connection - SSL
• Manage usernames and passwords for multiple sites
• Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner
• Email application functionality including
• Access and navigate, as well as full feature use of web based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)
• Ability to organize email, maintains folders, manages attachments and downloads. In addition to the basic qualifications, the following targeted qualifications are strongly recommended:
• Experience troubleshooting common computer hardware and software problems, home networking, including problems with externally connected devices such as printers, external drives, or portable media players.
• Knowledge of different media types used on computers and/or portable media players.
• Practical experience with printers, pads, mp3 players, external hard drives and input devices as well as their peripheral connection types: USB, Firewire, and Bluetooth. ASSISTANT MANAGER
T-MOBILE
June 2013 to February 2018
• Assumed store manager role when necessary
• Direct and delegate task to employees
• Supervise staff demeanor on how to approach customer
• Prepare daily sales report based on sales trend, and set expectations to associates based on company values
• Train employees on safety, security, and customer service
• Provide a level of relationship building and customer service that emphasized accessibility, honesty, respect, trustworthiness, and confidentiality
• Work with team members to improve satisfaction and maximize results
• Demonstrate flexibility and adaptability to work process changes and decisions at any moment
• Take appropriate actions to solve problems
Sales Associate
Convergys - Fort Lauderdale, FL
February 2011 to May 2013
Sales, customer service, billing . Data entry.
CLERICAL ASSISTANT, SUNSHINE CHIROPRACTIC
Front dresk /Driver / transporter - Maergate
March 2010 to June 2011
• Provide excellent customer service skills to clients/visitors of the office
• Greets clients upon entry and respond to questions/concerns upon their visits
• Keep track of daily logs, client records, and forms
• Worked independently to keep the office running smoothly
• Answered and routed calls appropriately
• Verification of eligible benefits for patients
• Schedule client visits and follow-ups upon completion of services
•Transport patient in the office to and from service area via w/chair or car. Education
Associate in COMPUTER PROGRAMMING
ITT Technical Institute-Fort Lauderdale - Davie, FL 2016 to 2018
AS in BUSINESS MANAGEMENT
BROWARD COLLEGE - Davie, FL
Skills
• Inventory
• Clerical
• Client Services
• Microsoft Office
• Retail Management
• Customer Service
• Key Holder
• Sales
• Scheduling
• Training
• Management
• Word
• Microsoft Excel
• Team Building
• Cash Handling
• Inventory Management
• Customer Service Skills
• Merchandising
• Customer Support
• Customer Care
• Call Center
• CSR
• Software Troubleshooting
• Computer Hardware
• Live Chat (2 years)
• Microsoft Windows
• Network Support
• Typing (10+ years)
• VPN
• Operating Systems
• Kronos
• Crisis management
• Technical support
• English
• Zendesk (1 year)
• IT support
• Help desk
Assessments
Work Style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Written Communication — Proficient
November 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Proficient
November 2020
Tendency to be dependable and come to work
Full results: Proficient
Customer focus & orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Proficient
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
Strong Interpersonal communication skills
Problem analysis and problem solving
Adaptable with the ability to work under pressure with positive attitude Effectively achieve company goals
Contact this candidate