Correctional Officer Customer Service
Resume:
Kymberly A. Galpin
**** *. ********* *** **** ***
Pueblo Co 81008
Phone: 719-***-****
Email:*********@*****.****
Career Objective
To further advance my career utilizing my education, skills, knowledge, previous experience and training.
Summary of Skills
Experienced in analyzing, detecting, and correcting misbehavior in offenders
Excellent written and oral communication skills
Problem Solving
Positive communication
Leadership
Ability to work under pressure
Conflict resolution
Self-motivation
Decision making
Computer Skills
Work Experience
Case Manager I (Lieutenant rank)
Colorado Department Of Corrections-
Centennial Correctional Facility
600 Evans Road, Canon City, CO 81212
March 2019- Present
Meeting with individual offenders to effectively guide them in accordance with CDOC needs and regulations, Federal Laws, State Statues and other case management goals and objectives ensuring continuity of care from intake to release
Deliver case management services utilizing motivational interviewing and cognitive based interventions in alignment with Colorado Transitional Accountability Plan (CTAP)
Identify and collect meaningful information in relation to criminogentic needs
Determines an individual case plan, proper programmatic needs, and goals in collaboration with the offender
Coordinate offender access to work, education, treatment and recreational programs, determine earned time grants, develop initial parole board risk assessments and actions, and design parole plans;
Monitor, evaluate, and record progress
Complete assessments and updates at regular intervals in accordance with CDOC policy and case management procedures
Maintain regular interaction with offenders coordinating medical and mental health and/or substance treatment, education, program referrals, work assignments and periodic CTAP re-assessment, as needed;
Research case files and prepare plans for presentation to the community and parole boards
Assist offenders in preparing for transition;
Maintain a multidisciplinary network of effective communication, providing opportunities for offenders to receive feedback, crisis intervention, and grievance resolution
Stresses results oriented direction in guiding offender behavior to conform to socially acceptable standards through role modeling pro-social behavior while monitoring physical, mental and emotional well-being of assigned offenders
Endorse and adhere to the CDOC Mission and Vision promoting commitment and integrity
Performs other duties related to the job assignment, as required.
Highly effective critical thinking/decision making/problem solving, Strong written and oral skills
Significant interpersonal/customer service skills, Established proficiency in position-related office technologies
Keen ability to multi-task and demonstrate flexibility and a Strong self motivation
Correctional Officer II (Sergeant)
Colorado Department Of Corrections-
La Vista Correctional Facility
1401 W 17th St.
Pueblo, Colorado 81003
August 2018-April 2020
Supervising and ensuring safety and security of offenders and the correctional facility
Supervising offenders during breakfast, lunch, dinner, and recreational time
Conducting offender counts, work site searches, cell searches, pat searches and shakedowns
Monitoring offenders behavior, being observant of and reporting any changes that may result in potential incident and/or inappropriate activity
Responding to emergency situations such as fights, medical emergencies, fires and escapes in accordance to department and facility policies, administrative regulations (AR’s) and Facility Implementation Adjustments IA’s
Reporting incidents to appropriate supervisors and writing written reports
Providing verbal commands, and controlling offenders with the appropriate application of restraints or utilizing trained Defensive Tactics if and when necessary
Taking responsibility and being assigned as shift leader by a lieutenant in place of a sergeant when needed
Monitoring, supervising, and escorting/transporting offenders according to department policy
Monitoring movement of offenders throughout the facility
enters the facility and reporting incidents to shift commander.
Proficiency in Google systems (i.e.: email, Google drive calendar etc), Microsoft programs (excel, word and PowerPoint). I use all of these programs on a daily basis in order to complete my tasks and duties as a Sergeant. Researching offenders information for proper housing movements, using Microsoft word to create movement logs for offender movements, excel for tracking various information and schedules, PowerPoint for my duties as an instructor, Google drive and email for sharing and viewing important information, and documents and communication as needed
Correctional Officer I
Colorado Department Of Corrections-
Colorado State Penitentiary
50 Evans Road, Canon City, CO 81212
September 2015-August 2018
Supervising and ensuring safety and security of offenders and the correctional facility
Supervising offenders during breakfast, lunch, dinner, and recreational time
Conducting offender counts, work site searches, cell searches, pat searches and shakedowns
Monitoring offenders behavior, being observant of and reporting any changes that may result in potential incident and/or inappropriate activity
Responding to emergency situations such as fights, medical emergencies, fires and escapes in accordance to department and facility policies, administrative regulations (AR’s) and Facility Implementation Adjustments IA’s
Reporting incidents to appropriate supervisors and writing written reports
Providing verbal commands, and controlling offenders with the appropriate application of restraints or utilizing trained Defensive Tactics if and when necessary
Taking responsibility and being assigned as shift leader by a lieutenant in place of a sergeant when needed
Monitoring, supervising, and escorting/transporting offenders according to department policy
Monitoring movement of offenders throughout the facility
Working Main Entry, answering phones, transferring calls, ensuring safety and security of both staff and visitors, searching coats, bags, lunch boxes etc to make certain that no dangerous contraband enters the facility and reporting incidents to shift commander.
Cashier/Sales floor associate
Ross Department Stores
4210 N. Freeway Rd Pueblo, CO 81008
May 2014-August 2015
Receive payments by credit cards, cash, or checks
Counting back and issuing change for sales
Issuing merchandise refunds and exchanges
Providing a positive customer service experience
Working the sales floor by assisting customers with questions and concerns, organizing items on sales floor
Preventing shop lifting by being observant attentive to customers and their behaviors, and reporting any suspicious activity to the loss prevention manager on duty
Greeting customers and providing excellent customer service
Licensed Psychiatric Technician I/Healthcare Tech I Colorado License held: Health Care Tech I -License # DD. 02035535
Department Of Human Services-Pueblo Regional Center
270 West John Powell Avenue, Pueblo West, CO 81007
March 2011-June 2014
Working with and providing care for behaviorally challenged and developmentally disabled individuals who have been dual diagnosed with a mental disability and mental illness.
Took courses in “Verbal Judo”, deescalating and redirecting clients negative behaviors
Monitoring safety and security of high risk clients
Assisting in creating clients behavior programs, observing and tracking daily data of client behavior, coping skills in accordance to each clients individual care plans/programs and needs
Assisting individuals with daily living skills such as hygiene, cooking, and cleaning
Licensed by the State of Colorado through the Colorado Department Of Regulatory agencies to administer basic medical care, treatments, daily medications and prescriptions
Doing daily laundry for clients, teaching them how to do their own laundry and develop personal skills
Using state approved physical holds if an individual is combative, and/or endangering himself or others, or self harming
Implementing individual programs, coping skills, and learning programs
Providing a comfortable group home setting in an attempt to rehabilitate clients into a more community setting outside of the agency
Front End Supervisor
Sears Holdings-Kmart
3415 N Elizabeth Pueblo, CO 81008
September 2009- March 2011
Supervising front end cashiers
Scheduling cashiers break and lunch times for each shift
Conducting merchandise returns and exchanges
Deescalating irate customers and offering resolutions for their concerns
Cash handling
Responsible for doing hourly count and balancing on the register change till
Collecting and accounting for each cashiers register till close out cash bags, returning/accounting for all close out tills to the cash cage along with shift manager at store closing time
Setting up each register till before store opening time
Conducting western union sales and transactions, Colorado Lottery sales, making key copies for customers
Customer Service Representative
Express Scripts
1045 W. 6th St, Pueblo, CO 81003
No phone: permanently closed
December 2008-April 2009
Answering phones and providing excellent customer service
Working with insurance adjusters on workers compensation medication claims
Multitasking and working with multiple compute programs at one time
Maintaining professionalism and proper phone etiquette
Documenting interactions and notating comments, complaints, and changes done to account or claims
Listening to concerns and promptly offering solutions
Education
High School0-Diploma
Centennial High School Mountview Dr, Pueblo, CO 81008
Graduated June-2007
Psychology Pueblo Community College 900 W. Orman Ave. Pueblo Co 81004
Associates Degree In progress
Job Related Training:
American Heart Association CPR/First Aid Certified, Defensive Tactics (formerly PPCT) completed, Public Speaking, Presenters, GAGE (Ground Avoidance Ground Escape), current CSP/CCF ERT Potential Team Member (PTM) attending the ERT Academy in October 2018
Microsoft programs (xcel, word etc), Gmail (email, google drive),
Customer service
Medical Terminology (DORA/PCC classes)
Anatomy & Physiology, Pharmacology (classed taken through DORA) Utilized this training as a licensed psychiatric technician I
Professional References
Stephanie Daniels
Colorado Department of Corrections-CCF
Teacher I
Work: 719-***-****
Cell: 719-***-****
*********.*******@*****.**.**
Jessie Hainbach
Colorado Department of Corrections-CCF
Clinical Services-Mental Health Professional II
Work: 719-***-****
Cell: 719-***-****
*****.********@*****.**.**
Ashley Villagrana
Timberline Building Construction
Admin/General Contractor
Work: 719-***-****
******************************@*****.***
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