Customer Service work from home
Resume:
EMELEE L. WALTERMEYER
Goose Creek, SC 29445
CELL# 843-***-****
**********@*****.***
INTERCONTIENTAL HOTELS GROUP: (IHG)- Ashley Phosphate, Charleston 843-***-****
(April 8, 2013- April 7, 2014) (Reservations Agent) Job consists of taking inbound calls for 10 different hotel brands.
Sales and customer service are both needed for this position. Holiday Inn, Crowne Plaza and Hotel Indigo are some
examples of the Hotels I took calls for. I won several contests for both my sales skills and exceeding my quota for the
quarter.
SUNLAND DISTRIBUTION: 4401 Piggly Wiggly Dr, North Charleston, SC 29496
3/15/11 through 3/20/13
Responsible for 8 client accounts. Paper product distribution multi-nationally.
Accounts Receivable/Payable. Invoice/transportation arrangement. Chief auditor-All shipping orders and billing. Job consists
of thorough organization skills.
DIAL AMERICA: 8085 Rivers Ave, North Charleston, SC 29406 4/15/10—
3//I1
INSURANCE AGENT (CUSTOMER SERVICE): Called leads that are in need of Medicare Supplemental Insurance. Also
answered questions in regard to the healthcare plan, Customer service and sales skills were involved.
ATLANTIC TRUCKING: 7240 Cross County Rd. N. Charleston, SC 843-***-****
1/30/2006 - 2/5/2009
HR/SAFETY DEPT.: Responsible for hiring drivers and making sure they have all DOT credentials, hours of service, safety
regulations and HAZMAT. Responsible for truck inspections upon hiring also yearly, monthly, weekly reports, along with
maintenance reports. I was accountable for hiring, expirations of medical and cdls and overweight permits for 7 terminals across
the southeast.
BERLE MANUFACTURING CO. 1549 Folly Road Charleston, SC 843-***-****
10/2/2003 - 12/10/2005
Credit Coordinator: I handled over one thousand accounts, collection of money, issuing and reconciling credit issues, adding new
accounts making credit decisions that affected their long-term association with our company. I supervised two people in our
accounting department. I worked on a one-on-one basis with our customers; I have built up a wonderful honest working
association with them making them feel comfortable discussing their business financials that in some cases were next to or in
bankruptcy.
ADECCO TECHNICAL. Shelton, CT (Branch Closed)
4/2/2000 - 3/15/2003
Technical Recruiter: I used all resources for sourcing, screening, skill testing, referencing and submitting candidates to a
multitude of contract and full time technical and IT requisitions. Maintained relationships with our current client base while
making additions to our client base. Networked for prospective clients and provided superior customer service throughout the
hiring process.
Negotiated pay and bill rates to maximize branch gross margin and sales. Effectively maintained branch team to coordinated sales
and recruiting efforts.
NASDAQ STOCK EXCHANGE Trumbull, CT
7/1/1999 - 1/30/2000
Help Desk Tier I: Handled incoming calls from customers with technical problems; reported the calls in Vantive (a computer
tracking program that assigns a tracking number and follow up information). Maintained contact with customers to ensure that
all problems are satisfactorily and quickly resolved.
BAYER PHARMACEUTICAL (OLSTEN EMPLOYMENT) West Haven, CT
9/2/1998 - -7/1/1999
Medical Research Secretary/Documentation Clerk-Regulatory Affairs: Support for two clinical trial managers, arranged multiple
travel plans and managed their expenses. Also handled the tracking and reconciliation of numerous grant payments.
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