RANDY HISER

**** *** **** *******, ** ***** · 956-***-****

adt2sq@r.postjobfree.com

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

EXPERIENCE

JULY 2018 TO CURRENT

BAKER HUGHES, INC

Account manager, upstream chemicals – midland, tx

Assisting with the development of short- and long-range sales goals through identifying potential new growth opportunities

Meeting customer expectations through immediate and timely problem solving

Contributing to prices and conditions, and on the basis of predefined contract price frameworks deviating from prices and conditions

Handling diverse clients in a region and cooperating with (technical) sales support to realize sales

Bringing strategic selling experience to this role and lead the outcome selling approach

MARCH 2009 TO NOVEMBER 2017

MULTI-CHEM PRODUCTION CHEMICALS

chemical account manager – mcallen, tx (march 2014 to november 2017)

Maintained day to day operations necessary to sustain all accounts

Used my knowledge of the market and customers to build trusted relationships

Utilized technical knowledge to accurately maintain chemical needs of customers

Provided daily and monthly reporting on chemical utilization

Developed and maintained customer relationships

warehouse manager hse dot coordinator (March 2010 to march 2014)

Coordinated all chemical deliveries

Maintain accurate inventory

Made sure all HSE requirements were met and helped reduce environmental impact

Ensured all DOT were filed and kept as required by regulations

Maintained documentation and recorded accurately

Up-to-date with the latest order data to prevent errors in processing or delivery

Trained new staff on job duties, company policies, and safety procedures for rapid onboarding

service technician (december 2009 to march 2010)

Diagnosed and troublshot problems, repairing and resoring various types of chemical pumps

Inspected equipment to diagnose operational issues

Adhered to safety protocols and policies to reduce workplace hazards

Explained any problems to customers and outlines repair or service options

Installed new equipment and explained operation and routine maintenance protocols to customers

business development (march 2009 to december 2009)

Contacted customers to assess satisfaction and current needs

Expanded territory by executing effective warm calls and negotiating contracts

Proposed available products and soltions to meet diverse requirements

Managing a diverse client base and responsible for selling prodcuts and solutions

Cooperating with techincal sales support, commercial operations, and appliocation engineering to realize sales

Building unique and differentiating value proposition for customers

Managing complex sales processes requiring involvement of many stakeholders

Develop a sales playbook to accomplish annual sales objectives

EDUCATION

LAMAR UNIVERSITY

SKILLS

Customer Service

Verbal and Written Communication

Account Management

Business Development

Persuasive Negotiations

Overcoming Objections

Opportunity Identification

Market Research

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