Reservation Agent Front Desk
Resume:
Summary
Seeking a position to utilize my skills and abilities in the
Hospitality Industry that offer professional growth while being resourceful, innovative and flexible. Experience
RESERVATION EXECUTIVE
GREEN ROYALE RESORTS • TENKASI, TAMILNADU 04/2021 - Present Maximized revenue by turning simple inquiries into reservations. Ensure to achieve the ARR / Occupancy / Revenue with the RSO Team. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Handling all OTA's through channel manager and monitoring room type availability and control coordinate full house activities.
Negotiated group rates with hotels to meet budget and client requirements. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Maintained awareness of types of rooms available in different resort locations. Prepared customer invoices, accepted payments and processed refund and cancellation requests. Worked closely with front desk to achieve full occupancy of property. Assume the responsibilities of Manager on Duty and maintain a visible image of management at all times. Promote the basic habits of smiling, greeting guest by name and thanking guests. Pro actively identify potential guest issues .
RESERVATION AGENT
AUROMATRIX HOTELS PVT LTD ( SPARSA) • Kanyakumari, Tamil Nadu 02/2017 - 04/2019 Reconfirming the group arrivals
Focus on all FIT / GIT booking.
Responsible for all enquiry emails and calls.
Sending CVGR rates to corporate as well Travel Agents. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Coordinating all RSO’s to updating the daily promotion and BAR rates Responsible for Receivables.
Co-coordinating for all the RSO’s Reservation, banquet business ongoing as well upcoming business. Update the sold out date to RSO’s in time
Provided follow through on all calls with confirmations and dissemination of requested information. Prepared customer invoices, accepted payments and processed refund and cancellation requests. Provided customers with information about availability and pricing. Worked closely with front desk to achieve full occupancy of property. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Carried out day-to-day duties accurately and efficiently. JEYAPAUL CHRISTOPHER
*******************@*****.***
165,west lutheran Street,nagercoil
Kanyakumari, Tamil Nadu
Front Desk Agent
AUROMATRIX HOTELS PVT LTS ( SPARSA) • Kanyakumari, Tamil Nadu 03/2012 - 02/2015 Greeting all the customers and guests upon their arrival with the high end level. Welcomed each new arrival pleasantly and confirmed reservations and identification. Attending phone calls from customers regarding availability of hotel rooms. Ensure the cleanliness of the hotel rooms and the floor proper co-ordination with the HKD Updating check-in and check-out timings of guests compare with the reservation summary Need to solve the problems or any issues that a guest have with the hotel services. Transferring calls to the guest rooms
Help the guests in filling reservation form / registration form Taking feedbacks from the guest upon their check out. Keep an eye on non stay guest when arrive to the hotel. Flexible to stand for Shift duty as well holidays. HOUSE MAN
AUROMATRIX HOTELS PVT LTD • Kanyakumari, Tamil Nadu 09/2010 - 12/2011 Maintain and clean rooms, lockers and work areas
· Clean furnishings and carpets
· Clean and maintain common areas within the hotel
· Shovel snow from walkways
· Assist with bellman duties when required
· Assist guests with questions when needed
· Assist front desk as an when required
· Replenish supplies in guest rooms
· Change bed linens and empty trash as required
· Assist housekeeping staff with laundry removal
· Update the inventory details in the PMS and deliver the HK supplies when required
· Maintain the linen stock in the system as well maintain with records.
· Maintain for staff uniform records as well system
· Flexible to stand for Shift duty as well long periods of time when required in high occupancy / back to back arrival schedule
Skills
Hospitality, Front desk, Microsoft office, Computer skills, Sales, Hotel experience Education
DIPLOMA IN HOTEL MANAGEMENT & CATERING TECHOLOGY
CRM INSTITUE OF HOTEL MANAGEMENT & CATERING TECHOLOGY • Pudukkottai, Tamil Nadu 06/2010
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