Sales Associate Service Representative
Resume:
Jaishawn Boyd
Arlington, TX *****
*******@*****.***
I am a determined individual seeking a full-time position that will allow me to grow in the workforce. I have excellent work ethics which includes working well with others and/or independently. I am flexible, reliable, and trustworthy.
Work Experience
Teacher
Childcare Network - Arlington, TX
May 2022 to Present
• Taught elementary classes
• Taught Math
• Created and prepared lesson plans
• Provided classroom support
• Communicated daily attendance
• Provided care to infants and toddlers
• Applied Behavioral Analysis (ABA)
Sales Associate
BT furnishings - Arlington, TX
September 2021 to June 2022
• Greeted guests in a friendly manner
• Assisted an average of 20 guests per day
• Answered guest questions
• Communicated with guests over the phone
• Responsible for resolving all customer complaints
• Processed customer transactions
• Handled returns and exchanges
• Maximized sales transactions
• Helped ensure customer satisfaction
Sideline
BSN Sports - Arlington, TX
September 2020 to October 2021
• Processing the products based on the required quantity and specifications, labeling and safely packaging the merchandise
• Ensuring that the items are free of any defects before distribution
• Reporting defected machines and equipment
• Maintaining the cleanliness of the production area Member Service Representative
Planet Fitness - Madison, WI
October 2019 to May 2020
Check to ensure that appropriate changes were made to resolve customers' problems.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments or arrange for billing.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
• Solicit sales of new or additional services or products.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Refer unresolved customer grievances to designated departments for further investigation. Dishwasher
Hilton Madison Monona Terrace Hotel - Madison, WI
September 2017 to October 2019
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Place clean dishes, utensils, or cooking equipment in storage areas.
• Sort and remove trash, placing it in designated pickup areas.
• Sweep or scrub floors.
• Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand. Temp Worker
Hiring & Staff Services, Inc - Madison, WI
May 2017 to September 2017
• Landscaping
• Cashier
Custodian
MidAmerican Building Services - Madison, WI
June 2016 to February 2017
Assigned to cleaning Department of Children and Family Service office building
● Gathered and emptied trash throughout building.
● Cleaned floors by sweeping, mopping/shampooing and vacuuming.
● Cleaned and dusted furniture, bathroom, walls, machines, and equipment.
● Removed snow from building grounds and spread snow melting chemicals. Cook
Kentucky Fried Chicken - Madison, WI
February 2016 to June 2016
Prep and prepared foods designated for cooking
● Maintained sanitation, health, and safety standards in work areas.
● Cleaned, stocked, and restock workstations and display cases.
● Multitasked by working on several different orders simultaneously.
● Verified that prepared food meets requirements for quality and quantity. Prep Cook
Levy Restaurants - Madison, WI
August 2015 to November 2015
Assisted cooks and kitchen staff with various tasks as needed.
• Load dishes, glasses, and tableware into dishwashing machines.
• Served food to customers at Camp Randall Football games.
• Stored food in designated containers and storage areas to prevent spoilage. Education
High School Diploma
Shabazz City High School - Madison, WI
June 2016
Skills
• Cleaning
• Maintenance
• Food Prep
• Custodial Experience
• Moving Experience
• Customer Service
• Microsoft Office
• Retail sales
• Sales
• iOS
Assessments
Sales: Influence & Negotiation — Proficient
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Retail Customer Service — Highly Proficient
May 2020
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Attention to Detail — Familiar
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Outside Sales — Highly Proficient
May 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Administrative Support — Familiar
May 2020
Using basic scheduling and organizational skills in an office setting. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Workplace English — Highly Proficient
August 2020
Understanding spoken and written English in work situations. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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