Curriculumvitae

Jeetendra Singh kashyap

Mobile: 934*******, 887-***-****

Email: adt2r4@r.postjobfree.com

Objectives

To achieve proficiency in the work assigned, to deliver quality and excellence, while in the process achieving personal excellence and recognition. To become a versatile and successful professional and make career in the industry.

Education

• Did B.CA ( Bechelor in Computer Application ) 2012 Jiwaji University with 65.6% Gwalior MP India.

• Intermediate: Miss sill school Gwalior Madhya Pradesh,2007 India with 66.6%

• High School: Miss sill school Gwalior Madhya Pradesh 2005 India with 58.8%

• ITI ELECTRICIAN ( NCVT ) DIRECTORATE OF SKILL DEVELOPMENT GOVT. OF MADHYA PRADESH

• COMPLETE THE SOLAR TECHNICAL TRANING ( IL&FS IN GUNA ) CHINTAHARAN MANDIR in GUNA MADHYA PRADESH.

Experience

Organization 1

• Two year Working Experience in M.P,(M.K.V.V.Co,Ltd) in Gwalior . Organization 2

• ONE YEAR Six Month Working experience THE CITY FOOD COURT 3rd floor, Dindayal city Mall, M.L.B Road in Gwalior Organization 3

• Two Year Working Computer Hardware & Software Experience in Sanjay Complax Gwalior (M.P)

Organization 4

• ONE YEAR SEVEN MONTHS WORKING EXPERIENCE ( Royal Hyundai

• Dealers, Show rooms) in Gwalior NAAKA CHANDRAVADANI, JHASI ROAD CHOURAHA POLYTECHNIC COLLEGE, GWALIOR (M.P)

Organization 5

Profile: Installation and Fault Repair

Period: 22-July-2021 to 23January 2022

Designation: Dispatcher in I&FR

Job responsibilities:

• Managed a team of more than 16 Field engineers associated and responsible for installation and fault repair

• FTTH, DSL, SMEs & residential.

• Installation/Fault Repair of FTTH, Broadband, IPTV, Voice, network, which provides to the Home & corporate customers.

• Provided technical support for voice and data issues.

• Handling of Client escalations in sync with Customer care.

• Working in close co-ordination with Project, Data and customer care of Airtel.

• Responsible for all aspects of Customer Service in terms of resolution of their complaints, Queries & Requests

• Monitored the overall process, identifying developing areas and implementing adequate measures to maximize customer satisfaction level.

• Coordinated with inter departmental teams as CSD/NOC and HW service partner to ensure smooth field operation

• Coordination with GIS team for filed operation in case of bandwidth and Network detail of customer

• Establish a client complaint record for tracking problems and solution

• Associated with the network operations (I & FR) of the Broadband Internet Services (DSL). Save repeat complaint and control fault rate.

• Keeping track on the productivity of engineers

Technical Skills:

English / Hindi Typing 35 w.p.m.

Dos, M.S Office .

C, C++, Fox Pro Basic .

MS office, MS Excel.

Tally and Internet Computer Hardware,Software working exp. HOBBIES

Playing Basketball, Playing Cricket, Listening Music

PERSONAL DETAILS

Father’s name :Mr. Munnalal Kashyap

Mother name : Saviteri Devi

Date of Birth :22nd Sep 1989

Gender :Male

Permanent Address :Mewati Nagar,Gomti Ki Fadi, Sikandar Kampoo Lashkar Gwalior(M.P.)India.

Religion :Hindu

Nationality :Indian

Languge Know :Hindi & English

Hobbies :Listening Song, Panting, Playing Cricket

Strength :Self Confident Power And Good Thinking every day.

DECLARATION

I hereby declare that the information given by me is true to the best of my knowledge and faith. I am solely responsible for its accuracy. Place : GWALIOR JEETENDRA SINGH KASHYAP

Date

3

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