RACHEL JEFFERIES

P E R S O N A L / A D M I N A S S I S T A N T

CONTACT

EDUCATTION PHONE: 708-***-**** EMAIL: adt2qx@r.postjobfree.com A S S - A S S O C I A T E S O F -

L I B E R A L A R T S AND

S C I E N C E S

WORK EXPERIENCE

Allied Benefit Systems. - Healthcare Assistant (CSR I) Aug 2022 – Present

• Daily tasks/duties, including but not limited: adhering incom- ing calls at 85% metrics, data entry/retrieval (before ending calls), respond/create to email inquiries, and follow-up on ongo- ing cases/issues, as needed.

• Data entry/retrieval details such as searching through multiple systems and workflows, in a efficient manner.

• Following HIPAA laws/guidelines while handling private health information and advocating company procedures. Anthem, Inc. – Healthcare Assistant (CSR I)

Nov 2021 - Sep 2022

• Daily schedule, included responding customer inquiries (via phone), create email inquiries, navigated through different sys- tems to retrieve/enter data, and follow-up w/ ongoing cases

• Tackled incoming calls inquires included, but not limited to PCP/ demographic changes, assisting in provider searches, ad- dressed claims/billing inquires, and/or explain benefit/policy de- tails and provisions

• Upheld a 95% or above in company metrics, following com- pany procedures, and meeting customer satisfaction ratings.

• Carefully followed HIPAA guidelines and while carefully han- dling private health information

• Achieve monthly goal of 10 or more highly rated customer surveys.

• Recognized by company with an "Impact Award" in efforts to go above and beyond for a member escalated issue.

Leasing Specialist I -ZRS Management

Dec 2020 - Oct 2021

• Inspected products (apartments) in preparation of touring’s and/or “move-ins”.

• Exceeded goal expectations of 10 leases per month, if not more, within first 3 months of experience.

• Received recognition for obtaining more than five, five-star re- views within one week.

• Maintained with daily administrative tasks, included but not limited to document filing, data entry/retrieval, respond to resi- dent inquires, follow-up w/ prospects(email or by phone), col- lect rent/payments, prepare leasing contracts/addendums.

• Opened and closed designated office location.

• Followed HUD guidelines and enforced leasing contracts and/or addendums.

Anchor Medical Group and Wellness Center, PC - Medical Ad- ministrative Assistant I

Jan 2020- Sep 2020

• Executed daily office/ administrative duties, including but not limited to document filing, data entry, scheduling, quickly re- sponding to patient inquiries (via phone/email), and assisting with other mandated projects per manager/supervisor.

•Trained new employees & assisted supervisor’s daily provi- sions.

•Checked patients in and out, as well as verify eligibility w/ in- surances and updating demographics.

• Retrieved and Reported Drug screening/Urinalysis.

•Processed psychotherapy and pharmacy prior authorizations/re- ferrals/claims.

• Carefully handled sensitive medical information, by following HIPAA laws and guidelines.

• Opened and closed designated office locations included but not limited to patient chart preparations, voicemail retrieval, and reporting accounts payments receivables.

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