Skills/Abilities

Skilled retail manager and customer service professional; Strong work ethic; Highly organized and goal focused; Proven critical thinking and strategic problem-solving abilities; Expert at handling pressure and working within time and budgetary constraints; Strategically plans and prioritizes tasks; Exceptional communication skills; Self-starter committed to excellence and growth; Proven track-record of teamwork, collaboration, and relationship-building; Skilled decision maker with good judgment and flexibility.

Experience:

Assistant Manager – Windsor, Westlake, OH (Feb 2022 - Nov 2022)

●Role model exceptional customer service by creating a positive customer experience;

●Support store operations by executing daily workload and processes;

●Ensure associates execute tasks and daily activities in accordance with store plan;

●Lead and develop teams effectively by teaching, training, and actively listening to associates;

●Provide feedback concerning team performance, business area issues, or process improvement needs;

●Collaborate and communicate with team leads to understand daily priorities;

●Provide customer service by acknowledging the customer and identifying customer needs;

●Operate equipment such as cash registers and related tools to process customer purchases;

●Maintain the front-end service area in accordance with company policies and procedures;

●Provide clear expectations and guidance to implement business solutions;

●Monitor and control department costs to improve operations and increase profitability.

Merchandiser-Softlines – Meijer, Avon, OH (2019 – 2022)

●Provided the highest degree of customer service by making the customers the first priority;

●Took ownership for identifying needs and recommending appropriate solutions;

●Set non-promotional, promotional, and seasonal signing, including store-wide and event signing;

●Set and maintained sales floor to merchandising and presentation standards;

●Stayed current and understood the implications of events, product updates, and business initiatives.

Sales Floor Representative – Kohls, Fairview Park, OH (2018 – 2019)

●Engaged in and connected with customers by providing excellent customer service;

●Offered information to the customer on merchandise assortment, store promotions and events;

●Supported Sales, Hospitality, Operations, People and Conversion;

●Drove sales by providing an inspiring environment that motivated customers purchase products;

●Completed transactions accurately and efficiently while engaging customers.

Education and Training

BS, Hospitality & Event Management – Bowling Green State University, Bowling Green, OH

Internship: Perry Field House, Bowling Green, OH (Social media marketing, publicity and exposure.)

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