Data Entry Customer Service

EVA-LETITIA CLAMBA

**-** **** ****** **** Island City, NY 11101

Mobile: 929-***-**** Email: adt2pk@r.postjobfree.com CUSTOMER/GUEST & ADMINISTRATIVE SERVICES STRATEGIST Seeking a remote role in customer service, account and administrative support. People and business-focused leader with the ability to drive all aspects of remote customer service and administrative support, to include reservations, staff/client scheduling, service/account management, calendaring, data entry, reporting, and customer/client and staff support excellence. Adept in planning/implementing service strategies, improving processes, and leading high-performance teams focused on driving the guest/customer experience, while developing and integrating action plans and customer-focused processes to support key business objectives. Ability to devise/improve customer service and administrative strategies and drive account retention, CS, and performance target initiatives. EDUCATION

BACHELOR’S DEGREE ~ MANAGERIAL ASSISTANCE & SECRETARIAL STUDIES 1 Decembrie 1918" University, Alba Iulia, Department of Law & Administration Romania Languages: Bilingual and fluent in Romanian

Software & Tools: Microsoft Office (Word, Excel, PowerPoint); training PROFESSIONAL EXPERIENCE

Marriott International 4/2015 - 10/2020

FOOD & BEVERAGE SUPERVISOR, The Wailea Beach Resort, Maui (11/2017-10/2020) Spearheaded all aspects of daily F&B FOH activities, operations, and staff for six outlets to ensure optimum guest and customer service delivery, to include opening/closing duties, setting up necessary supplies and tools, cleaning all equipment and areas, inspecting all areas, inventory purchasing, auditing, and management, monitoring dining rooms for seating availability, service, and safety, while reporting directly to the Director of Food and Beverage.

• Oversaw all areas of guest and employee satisfaction, maintained standards and the meeting/exceeding of financial goals, and assisted in developing/implementing F&B business plans.

• Managed accurate employee payroll/timekeeping, ordered all food supplies, and drove adherence to approved expense budgets, while enforcing all company and safety and security policies/procedures.

• Reviewed/analyzed all guest requirements and prepared action plans to address/resolve customer care related issues; identified/reported accidents, injuries, and unsafe work conditions.

• Assisted management in the interviewing, hiring, training, scheduling, evaluation, discipline, and coaching of staff; identified areas in need of improvement regarding performance and productivity.

• Maintained confidentiality of proprietary information, protected company assets, and ensured adherence to quality expectations and standards.

• Proactively identified, developed, and implemented initiatives to increase organizational efficiency, productivity, quality, safety, and cost-savings, while supporting the consistent achievement of goals. IN-ROOM DINING SERVER, The New York Edition, New York (4/2015-10/2017) Delivered all aspects of guest services regarding in-room services, to include engaging with guests, communicating menu options/specials, and taking a hands-on approach to driving guest service satisfaction, while serving as a member of the opening team trained in FORBES standards.

• Partnered in the development of departmental policies and standard operating procedures, while collaborating with culinary and guest services teams in implementing amenity processes.

• Coordinated and catered service efforts for settings ranging from large banquets to private dining rooms; shared menu knowledge to assist guests with questions and special requests.

• Created structured service and work plans that balanced the needs of patrons and team members; checked in with guests to constantly ensure the highest levels of satisfaction. Felidia, New York 1/2014 - 3/2015

WAITRESS

Greeted incoming guests, escorted guests to assigned dining area, presented menu of Northern Italian cuisine with Sicilian influences, informed guests of current promotions, took orders, and delivered prepared foods to guest tables. Served as liaison between guests and management. Interacted with diverse NYC VIP clientele, as well as led subordinates during corporate and large private events.

• Tended to any special needs and requests, while promoting and handling all aspects of guest relations to ensure a top-notch fine dining experience; motivated, trained, and supported staff. ELC

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