MOHAMMED OVAISH IDRIS MODAN

Mumbai, India

Contact: +91-916-***-**** E-mail: adt2p8@r.postjobfree.com LinkedIn URL: linkedin.com/in/ovaish-modan-a385b6257 Skype ID: 916-***-**** PROFESSIONAL SUMMARY

Seasoned, detail-orientated duty manager with 11+ years of experience in hotel operations management Proven track record of improving financial performance through capturing all growth opportunities and maintaining low-cost levels Demonstrated ability in interacting with the customers, employees and third parties that reflects highly on the hotel, the brand, and the Company

Skilled in Hotel Operations Management, Budget Management, Food & Beverage Operations, Training & Development, Quality Assurance, Inventory Management, Cost Control, Strategic Planning, Guest Relationship Management and Complaints Resolution Deft in managing all aspects of the guest experience, from arrivals to departures Skilled in conflict resolution and emergency procedures Strong organisational skills to engage staff and assign work, in a highly demanding environment KEY SKILLS

Hospitality Management

Hotel Operation Management

Budget Management

Food & Beverage Operations

Training & Development

Quality Assurance

Inventory Management

Cost Control

Strategic Planning

Guest Relationship Management

Complaints Resolution

WORK EXPERIENCE

Hotel Balwas Private Limited, India Duty Manager May 2011 - Ongoing Overseeing day to day hotel operations including administration, facilities, security, and customer service Welcoming high-profile guests, helping them with their stay, arrival and departure at the hotel and ensuring high quality service Maintaining cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior

Conducting verification of registration cards of arriving guests and ensuring all information is filled properly on each card either by Guest Relation Officers or the guests

Co-ordinating with all departments concerned in order to maintain Front Office functions properly Handling guest complaints and other related problems and reports on the Assistant Manager’s logbook Assisting front office, reception, business centre, cashier, concierge, and bell captain when they are busy Answering guests inquire, resolving grievances and attending to the needs of the guests Resolving employee complaints or performance issues as needed and providing training to new hires Scheduling shifts and regular maintenance and cleaning of facilities Monitoring workflow direction and conducting evaluation on a regular basis Ensuring ongoing compliance with all company policies and procedures Receiving feedback from employees on a regular basis to see how satisfied they are Freelance Fitness Trainer Jan 2014 - Ongoing

Conducting fitness assessments to establish client fitness and skill level Holding one-on-one or group sessions with clients

Identifying goals, creating tailored exercise plans helping clients with their workouts Monitoring clients' progress and providing advising clients on health, nutrition, and lifestyle changes Educating and advising clients to maintain or reach their fitness and health goals Keeping up to date with the latest personal training techniques and best practise CERTIFICATIONS/TRAININGS

1. Certified Trainer from Gold Gym

2. Certification in CPT (Certified Personal Training) from Classic Fitness Academy 3. Certification in EREPS (European Registered of Exercise Professionals) from Classic Fitness Academy 5. Certified in Dynamic Power Yoga from World Gym Institute 6. Certified in Yoga Pilates from World Gym Institute 7. Power Lifting Certification from St Certificate 8. Yoga Trainer Certificate from Kavilaydham Institute EDUCATION

Bachelor of Commerce, Mumbai University, India, 2011