Data Entry Customer Service

HOWARD BENDER

** ******* **** *******, *** York *1967 Home 631-***-**** Cell 631-***-****

adt2op@r.postjobfree.com

SUMMARY

Adaptable, motivated manager and team player, with a demonstrated track record of experience in supply chain, facility operations, safety, distribution, facility security, transportation, DOT, and OSHA compliance, inventory management, P&L, customer service. Experienced Manager committed to providing customer satisfaction and quality service through employee participation and continuous improvement.

EXPERIENCE

BLUELINX CORP., Yaphank, New York

Branch Operations Manager, 2004-2019

Accountable for all branch operation functions. Managed all aspects of a $ 8,500,000 inventory. Oversaw accounts payable, payroll, and P&L. Administered security of ten-acre, 93,000-square-foot warehouse. Managed transportation and all warehouse functions and systems to ensure timely, accurate delivery of quality product to customer’s specifications. Implemented departmental work instructions and procedures. Led, trained, and motivated drivers and material handlers. Ensured DOT compliance of all drivers.

Provided safety training and ensured operational compliance with OSHA/DOT regulations/ employment laws.

Administered union labor agreement and enforced all company policies/procedures.

Ensured efficient, safe, and cost-effective operation of facility.

Improved inventory resulting in improved customer satisfaction and improved P&L.

Interfaced with customers, corporate sales, and support staff to ensure achievement of all customer commitments.

Led Long Island team in gaining OSHA VPP Star status.

Beyond Distribution Award in 2006 and President’s Award in 2009.

POSITIVE PROMOTIONS, Hauppauge, New York

Manager Warehouse Operations/Fulfillment, 2002-2003

Managed all warehouse functions and developed locator inventory system. Oversaw all aspects of high-volume pick/pack operation. Established and implemented receiving work instructions and procedures. Managed all logistics/fulfillment functions, including bulk truckload shipments. Communicated with customer service and all production areas to satisfy customer commitments. Conducted rate negotiations with freight carriers including UPS, Federal Express, line carriers, common carriers, independent carriers, and airfreight carriers. Hired and managed training of all union/non-union employees.

Developed and improved inventory control functions, cycle counts, data entry, and receiving.

Improved picking accuracy, reducing outbound freight and returns processing costs.

Established and implemented departmental work instructions and procedures.

ADDITIONAL EXPERIENCE

Allied Digital Technologies, Hauppauge, New York 11788

Director Warehouse Operations / Logistics, 1986 – 2002

Managed all warehouse and fulfillment activities for multimillion-dollar manufacturer in fast-paced/time-sensitive multimedia entertainment industry. Controlled three operational warehouses totaling over 175,000 square feet. Managed all aspects of high-volume pick/pack operation. Oversaw all logistics/fulfillment functions, including bulk truckload shipments. Interfaced with customer service and all production areas to satisfy customer commitments. Managed all communications and negotiated with freight carriers. Monitored routing of time-sensitive shipments in most cost-effective way, providing service levels needed to ensure customer commitments were met.

Maintained two operational warehouses equating to over 125,000 sq. ft.

Managed all aspects of high-volume pick / pack operation

Responsible for all logistics/fulfillment functions, including bulk truckload shipments. Interfacing with customer service and all production areas to satisfy customer commitments.

Negotiated with freight carriers (UPS, Federal Express, Line Carriers, Common Carriers, Independent Carriers and Airfreight Carriers).

Ensured routing of time sensitive shipments in the most cost-effective way, providing service levels needed to ensure customer commitments are met.

Supported two functional manufacturing facilities. Maintaining control of all raw materials and components needed for production.

Maintained all inventory control functions, cycle counts, data entry, and receiving of both company and customer own materials.

Implemented departmental work instructions and procedures.

Hired / trained a staff of more than fifty direct reports union employees and non-union employees.

Experienced with the IBM AS400 computer system, Logistic Pro Transportation System, Excel, and Word

MILITARY SERVICE

UNITED STATES NAVY, HONORABLE DISCHARGE

EDUCATION

SUFFOLK COMMUNITY COLLEGE, Selden, New York

Studied Business Administration,

PROFESSIONAL DEVELOPMENT

How to Deliver Exceptional Customer Service, Fred Pryor’

Rules & Regulations of Workplace Safety and OSHA Compliance, Fred Pryor.

Five Dysfunctions of a Team, Dale Carnegie.

Effective Communications & Human Relations/Skills for Success, Dale Carnegie.

Physical Inventories/Cycle Counts, Industrial Management Association, New York.

COMPUTER SKILLS

IBM AS/400, WES Inventory System, Appian Delivery Tracking, Microsoft Word, Microsoft Excel

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