Assistant Store Manager Dollar General
Resume:
Stephanie Beckfield
Elmore, Alabama 36025
Objective:
To find a job with career potential that will use my skills and knowledge as a resource and to become an asset within their company.
Education:
Robert E Lee High School--Graduated 1996
Virginia College: Senior unable to graduate in 2019
college closed
Work History
Stay at Home Mom 2018-present
Work includes Day to Day care of husband and children, cooking meals for such people listed previously, tending to my physically altered brother with his disability of caring for himself, cleaning house and washing clothes of the household. I prepare dinner for my husband, children, and made sure that all appointments are attended as well. Making calls and taking messages for those in the home .
Expert Global Solutions/ Alorica 2016-2018
Work included answering collection calls and assisting customers with making payments or payment arrangements, explaining their AT&T bill to the customers, taking inbound calls from customers and making outbound calls for security to the customers. I also answered around 50-100 calls or more per shift depending on the call volume. I followed protocol or policy with each call that came into my line by giving them the most accurate information on their account or accounts. The job required us to keep up with the new material to be able to do our job correctly and efficiently.
Walmart April 2015-2016
Work included assisting customers with returns, refunds, check cashing, money orders, sorting the returns for restocking or to be discarded due to being out of date or defective, assisting customers with checking out, stocked shelves with products. I answered calls and assisted customers with the products they were calling about, and transferred them to the correct departments, took employee call outs and reported them to the correct managers, assisted with the layaway program for customers who had ordered items online.
Chevron 2015- April 2015
Work included assisting customers with products, making sure all money was tallied up and balanced out with printouts, stocked shelves and coolers of products low on inventory, maintained clean and safe workplace procedures, up-holding DG policy for alcohol and tobacco sales, and daily assistance with store manager on daily and weekly employee scheduling.
Dollar General 2014-2015
Work included cash handling on registers, assisting customers with returns and defective products, taking inventory daily of items to be ordered, stocking shelves of areas that are low of supply, maintaining clean and safe workplace for employees and customers, assisting store manager with daily log of tills, and the putting together the deposits for the manager.
Lowe’s Home Improvement 2012-2014
Work included answering phones, helping with questions that customers may have regarding where products are in the store, assisting them with making their purchases, seeing that they had no further questions about the products they were buying, and overseeing that their experience with Lowe’s was a very pleasing one. I made sure that items were checked out in the correct manner. My job also required tests to make sure that I was doing it to the best of my ability.
Ameritel Communications 2010-2012
Work included answering lines for over 10,000 companies, dispatching calls to the appropriate person(s), (doctor, contractor, owner, emergency personnel, maintenance, hospital). I took calls that ranged from 25 to 50 calls per hour. I wrote up change reports for companies that required a change in on call personnel either daily or weekly. I also made appointments for clients and took their information for insurance.
Serv Pro of Montgomery 2004-2010
Work included cleaning homes and businesses due to fire, water, and mold remediations. I took daily equipment readings for water damages to be reported to insurance companies for payment of services rendered. The job also required a test regarding correct use of chemicals and equipment. We cleaned furniture and personal items that were damaged due to fire and water damage. Cleaned carpets and rugs with special solutions and equipment.
Skills
PC Computer Words per minute: 48
Fax machine Multi-function Computer System
Copier Microsoft Windows Office for Professionals
Excel, Word, and Microsoft programs Kronos Timekeeper Management
Multi-line phone system Power point Spreadsheets
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