Customer Service Representative
Resume:
HEATHER GREENE
adt2m6@r.postjobfree.com
Independence, MO
QUALIFICATION SUMMARY
Highly personable Customer Service Professional with over ten years of experience in telephone customer service and in-person, including sales and customer care. Talent for identifying customer needs and presenting appropriate company product and service offerings. Possessing a positive attitude and effectiveness in escalated customer service issues and conflict resolution. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, and Microsoft Outlook). Also having some experience with Quickbooks. Ability to do exceptional work on my own and with others.
EXPERIENCE
Walmart, Cap Team 2 Associate
Tooele, UT 2017-2017
Responsibilities included working with a large crew of 10-12+ people, unloading up to three 54’ trucks of products and goods daily. Sorting and categorizing all products into proper departments and prepare them for stocking. Utilized all customer service skills while on the main floor and helping customers with all their needs.
Subway, Supervisor/Manager
American Fork/Lehi, UT 2010-2011
Started as a Sandwich Artist and quickly moved up to a supervisory position. Complied with food safety procedures, as well as company policies and procedures. Managed food and labor costs effectively, maintained safe working conditions, and proper training for crew members, including exceptional customer care skills.
Sunshine Pet Center, Customer Service/Cashier
Menifee, CA 2006-2010
Customer Service Representative and Cashier to a busy pet supply store and grooming service. Provided exceptional customer service and care to store customers and grooming clients. Worked closely with management to complete inventory control and ordering supplies.
Keebler Prudhomme & Co., Receptionist
Temecula, CA 2006-2006
Temporary position as a receptionist for a busy tax firm. Responsibilities included answering incoming calls, taking messages and distributing as necessary. Filed, copied, and scanned tax documents for CPA and clients. Courier for bank deposits, mail drop and retrieval, and file delivery and distribution for eight CPA’s.
Pet Resort Veterinary Clinic and Boarding Facility, Receptionist/Kennel Attendant/Cashier
Lake Havasu City, AZ 2003-2006
Only Receptionist to a busy Veterinary Clinic and Hospital. Responsibilities included scheduling appointments for exams, shot clinics, and surgical procedures, as well as appointments for grooming and boarding services. Maintained a complex filing system and records for the Doctor and Vet Tech assistants. Provided expert customer service to clients and sold products as needed. Completed inventory control and ordering.
WIC, Receptionist (Summer training program)
Lake Havasu City, AZ 2002-2002
Temporary position as a receptionist to government office - Women, Infant & Children (WIC). Scheduled appointments for client evaluations, maintained filing system and records for the office. Answered incoming calls and confirmed appointment reminders with clients.
EDUCATION
Lake Havasu High School — General Education Studies Mohave Community College — General Education Studies
SKILLS
Exceptional abilities in customer service skills, communication, problem solving, time management, and teamwork. Positive and creative problem- solving skills. Highly organized. Ability to learn and retain training and new skills quickly and efficiently.
A Personal Note
I am highly motivated as I step back into the professional world. I have dedicated the last few years raising a family of six and that has been a wonderful experience. I have now reached a point in my life where I can dedicate a substantial portion of my time to the professional world. I have a positive and patient attitude. I have the ability to learn any skill I may not have as of yet, with a high level of efficiency and commitment. I am confident that I can be a valued employee and team member if given the opportunity.
Contact this candidate