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Customer Service General Manager

Location:
Falls Church, VA
Posted:
December 15, 2022

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PRAMOD RIMAL

adt2lm@r.postjobfree.com

978-***-****

AWARDS:

“Supervisor Management: selected from 100 area managers

“Superior customer service

*Scored in the upper 90 percentile by mystery shoppers

*Consistently awarded quarterly food costs control bonuses

Regularly awarded employee costs control bonuses

EMPLOYMENT:

jan2010-present General Manager, Sbarro Inc Sterling va

Jan 2006-Dec 2009 OWNER, THE HOT NEPALI RESTAURANT, HAVERHILL, MA

*Managed all aspects of the restaurant environment

*Developed menu and prepared all food

*Created marketing and community outreach materials

“Handled all food preparation

*Hired and managed all staff

*Coordinated catering for hired events

*Organized quarterly art show events: including buffet, wine suppliers,

independent artists and jewelers

Oct 2003- Jan 2006 GENERAL MANAGER, SUPER SALAD INC, BURLINGTON, MA

Managed 1 million annual store budget

Supervised, interviewed and hired personnel (20 employees)

*Coached and trained the shift supervisors and management team

*Completed weekly inventory control

*Made appropriate adjustment in operations to maintain monthly profit

“Prepared daily and bi-weekly corporate paperwork

Mar 2002- Oct 2003 GENERAL MANAGER, D’ANGELOS, CAMBRIDGE, MA

Completed Supply and Demand Analysis

“Prepared Balance and Profit Transfers

*Created staff schedules and managed all personnel (10-15 employees)

*Operated store budget within guidelines

*Calculated and reported numbers weekly to corporate headquarters

“Superior customer service

Apr1997- Feb 2002 GENERAL MANAGER, SBARRO’S INC, WATERTOWN, MA

*Created store promotions to boost sales

Completed Balance and Profit Transfers

Handled staff schedules and supervised 5-10 employees

*Controlled food costs and managed inventory

*Created and oversaw store budget

*Developed positive customer relationships to drive sales

Aug 1993- Mar1997 SHIFT SUPERVISOR, AU BON PAIN, BOSTON MA

*Supervised staff (5-25 employees)

*Reconciled store book daily

*Controlled food costs

*Nightly bank deposits

EDUCATION:

B.A. Shanker Dev College, Kathmandu Nepal

Certification, Business Accounting, Saint Varian Vocational School, Longmont, CO

AA, North Shore Community College, Lynn, MA

COVER LETTER

Pramod Rimal

3100 Valentino ct

Oakton Va 22124

Dear Mr./Mrs.

In regard to the manager position you have posted on web, I am very interested in the opportunity.

Perhaps after 102) EE: 1 (ally beneficial reason

to meet. My credentials include



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