KRISTINA HALE

C: 406-***-****

adt2kj@r.postjobfree.com

PROFESSIONAL SUMMARY

Professionally qualified administrative, industrial, corporate, and customer service professional with 6-8 years of experience. Adaptive to changing job conditions and opportunities. Demonstrates ability to provide leadership and loyalty to your company/business. Excellent team player and a motivated, business savvy worker.

SKILLS

QuickBooks proficient

MS Windows proficient

Exceptional communication

Business savvy

skills

Ten Key by touch

Quick learner

Exceptional typing

Strong client relations

Valued customer service skills.

Training development aptitude

Reliable and loyal

Time management

Professional demeanor

Cash flow management

Multitasking efficient and

Priority scheduling

effective

Fast thinking

Creative problem solver

Sound decision maker

Self-sufficient

Calm under pressure

Extremely organized

Excellent work ethic

WORK HISTORY

Celebrity Staff

Account Manager

11/2021 – Present

Territory Management, Marketing & Order Fulfillment

Develop and manage a territory that results in achieving the financial objectives established by the Manager

Serve as the primary point of contact for both clients and candidates

Identify hiring officials, their contact information, and hiring authority

Analyze the sales potential within the account or target and establish a strategy to achieve revenue target for each

Identify cross selling opportunities

Develop strategies as to call frequency, company contact, penetration, and market penetration

Achieve weekly minimum expectations for number of marketing calls, job orders, and send outs/interviews, billed working hours, and direct/contract margin dollars

Make personal onsite sales visits to secure job orders, clients, and business opportunities

Represent the company at outside functions and utilize networking opportunities to establish new business leads

Execute contracts and/or send appropriate correspondence

Deliver exceptional customer service that meets or exceeds corporate customer service score goals

Source job candidates through cold calling, web postings, job boards, web mining, print ads, campus recruiting, job fairs, soliciting referrals, social networking, reference contacts, etc.

Manage job board content, creating, posting, editing, and refreshing job postings on an as-needed basis

Recruiting, Interviewing, Presentations & Candidate Matching:

Conduct interviews according to division procedures, reviewing the applicant’s work information and determining the potential match with open job orders or future employment opportunities

Determine, administer, and score assessments relative to the candidate’s position(s)

Develop and maintain relationships with the most viable candidates – ensuring all information is current and properly documented regarding qualifications, availability, preferences, etc.

Prepare the candidate and coordinate the client interview

Follow up with the client to sell the employee as a match

Negotiate the assignment/placement details (bill rate, start date, etc., and close the business.

Verify background information including work references, educational degree, drug screen, and other employment verifications required by the company or client

Make first day and regular employee checks, process weekly payroll, monitor payables, and client satisfaction

Look for opportunities to expand business within the account

Display a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed

Provide prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally

Builds relationships with co-workers and supervisors by helping others, helping, and supporting what’s best for the team/department

Prioritize job duties and organizes work responsibilities efficiently by planning and time-blocking

Portray the company’s core values in all business conversations, transactions, and decisions

Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Outlook, Remi, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position

Perform other duties as assigned by the Manager or as the situation dictates.

The Stone Collection

Inside Sales Representative

06/2020 – 10/2021

Generating leads

Meeting or exceeding sales goals

Negotiating and complying with current and upcoming contracts with clients

Helping determine pricing and schedules for quotes

Preparing for sales meetings for prospective clients

Demonstrated and presented product knowledge for sales meetings and sales quotes

Obtaining deposits and balance of payments from clients

Preparing and submitting sales contracts/quotes

Understanding and promoting company inventory to clients

Maintaining client leads and quote records

Answering client requests/questions about terms, products, prices, and availability

Attending weekly meetings to present updates on current and upcoming projects

Provide samples for meetings of current materials selected by designers, homeowners, architects, contractors, and fabricators

Communicate via email, phone, and face-to-face with all clients for all needs and requests

Communicating with general contractors, homeowners, designers, and architects in all media form

Creating packing/travel slips for samples to clients

Daily meetings with my manager and team to discuss current successes and issues within or company

Slab Product Specialist/Fabrication Production Specialist

Earth Elements

10/2018-03/2020

Generating leads

Meeting or exceeding sales goals

Negotiating and complying with current and upcoming contracts with clients

Helping determine pricing and schedules for quotes

Preparing for sales meetings for prospective clients

Demonstrated and presented product knowledge for sales meetings and sales quotes

Obtaining deposits and balance of payments from clients

Preparing and submitting sales contracts/quotes

Understanding and promoting company programs to clients

Maintaining client leads and quote records

Answering client requests/questions about terms, products, prices, and availability

Attending weekly meetings to present updates on current and upcoming projects

Sourcing and ordering material for current projects

Provide samples for meetings of current materials selected by designers, homeowners, architects, and contractors

Communicate via email, phone, and face-to-face with all clients for all needs and requests

Measure all countertops/shower pieces/fireplaces/backsplash to make sure they match paperwork

Conduct emails communicating all measurements taken

Go to jobsites and check areas to meet standards for template and install prior to template and install taking place

Communicating with general contractors, homeowners, designers, and architects in all media forms

Creating packing/travel slips for installers

Move and pack material for install crews prior to the date of install

Daily meetings with my manager and team to discuss my summaries of template and install visits as well as shop measurements

Corporate Administrative Manager/Bookkeeper

Professional Bureau of Collections of Maryland

10/2017 – 9/2018

Managed work schedules for the admin department

Delegated daily tasks amongst my employees

Provided training to new and current employees of daily tasks

Wrote policies and procedures for the company

Updated the corporate manuals with new policies and procedures or changes to policies and procedures

Managed client accounts and collection accounts

Corresponded all communication between clients and collection accounts with managers and staff

Generated specific reports requested by clients

Posted payments to account that were made to the client

Monitored all reports and completed requests to close accounts from the client

Entered and approved daily time exception reports as well as entered in missed time or messed up times for all employees

Managed account modifications and entered in new payment information on debtors’ accounts

Overlooked daily bookkeeping duties stated below

Open and sorted street mail and post office mail daily

Formulated end of day reports daily

Received and posted Department of Education Loan payments

Process Department of Education payment refunds

Ran and created monthly invoices and reports to send to the Department of Education

Met daily timelines for duties that were supposed to be done on or before the designated time

Received and posted any non-sufficient fund payments

Received and scanned all necessary documents to their designated recipients

Communicated via email, phone, or face to face with coworkers and management

Processed and managed all daily mail via PO Box, street mail, email, fax, and voicemail and notated the accounts as requested

Managed and submitted requests for specific letters, documents, and reports for clients and collection accounts

Assisted with Time Clock approvals for payroll

Bookkeeper/Assistant Accountant

Professional Bureau of Collections of Maryland

03/2017 – 9/2018

Entered and monitored daily running control tapes

Entered and approved daily time exception reports as well as entered in missed time or messed up times for all employees

Managed account modifications and entered in new payment information on debtors’ accounts

Pulled and printed daily Auto Checks from payments made on accounts

Pulled and applied daily credit card payments

Made deposits slips daily on all 7 of our accounts and applied them where necessary

Kept and maintained a running deposit slip and deposit summary daily

Open and sorted street mail and post office mail daily

Posted all money to accounts in the forms of, but not limited to, cc by mail or online, check my mail or auto check, money wire, money order or cashier’s check, IBT’s, instant pays online, ACH payments, direct deposit, ect

Formulated end of day reports daily

Formulated end of month and beginning of month for all accounts

Ran invoice remits for all clients

Received and posted Department of Education Loan payments

Met daily timelines for duties that were supposed to be done on or before the designated time

Received and posted any non-sufficient fund payments

Made the bank deposit daily

Received and scanned all necessary documents to their designated recipients

Communicated via email, phone, or face to face with coworkers and management

Assisted management with Time Clock approvals for payroll

Jackson’s LODO

Cover Charge

06/2017 – 09/2018

Count all wristbands before cover charge starts

Count starting cash for the cash drawer before cover charge starts

Count exact change to customers

Apply correct color wrist band based on gender and what night during the week/weekend

Enforce minimal security as far as dress code, behavior, and intoxication

Face bills and count money at the end of cover charge

Count how many wristbands are left at the end of the night

Work together closely with other coworkers and security

Atlas Consulting Group

Sales Representative

10/2016-03/2017

Team building and developing within the company

Interviewed and trained new hires to build my team and build the company

Generated leads in residential areas where our product was available to those who qualified for our product and/or qualified for upgrades

Talked face to face with customers daily to find the best product for them that were custom to their needs

Started and managed new client accounts

Developed new management skills through the management program

Public speaking and running morning meetings

Collaboratively worked with coworkers to set goals and helped reach those goals

Mentored others through our management training program

Monitored and logged all sales daily

Administrative Assistant/Sales Representative

Reliable Granite and Tile

10/2015 – 10/2016

Answer phones – directed calls accordingly or took messages

Greet persons(s) entering the organization and directed them to the correct destination or personal

Checked and distributed mail every day

Readily available to help with other duties as part of the REI team which included other activities not mentioned in my job description

Answered queries from customers, public, and employees

Organized all scheduling for office staff and customer jobs, maintain knowledge of movement in jobs with date changes and job issues

Cleaned the showroom daily, weekly, and monthly with specific duties outlined by my supervisor

Kept showroom organized with correctly labeled samples, knowledge of all materials and their locations, and keeping the showroom clean and professional for customers and employees

Assisted Administration personal with any and every job duty that was assigned to me

Maintained all filing systems including Human Resources, Customer files, and Administrative files

Monitored and maintained office equipment and supplies

Wrote new sales orders for customers that came into the company.

Drew quotes in the computer program and initiated the process of signing a contract to go with our company’s services

Called each customer on our schedule at minimum three days in advanced to confirm template and install dates

Collected deposits on each granite sales order

Ran weekly reports for open sales orders, year to date report on all sales orders each month, and weekly pending slabs to be ordered spreadsheets

Enrolled, disenrolled, and managed all employee health insurance, IRA accounts, and HSA accounts

Implicated multiple policies and procedures for the employees at the company

Certificate holder for the completion of Worker’s Safe Champions class completion

EDUCATION

BBA: Business Administration with a Minor in Small Business Management

New England College of Business and Finance- 2014- 2016

Went to school for a Bachelor’s in Business Administration - Incomplete

University of Montana Western – 2013-2014

I received a 4.0 GPA for the Spring Semester of 2013.

High School Diploma May 2008 Beaverhead County High School – Dillon, MT

Graduate with 3.524 GPA and 22/104 in my class.

References

Name: Joe Vinci Year(s) Known: 3 Relationship: Supervisor Phone: 303-***-****

Name: Shay Queen Year(s) Known: 3 Relationship: Coworker Phone: 303-***-****

Name: Hannah Kofoid Year(s) Known: 7 Relationship: Friend Phone: 303-***-****

Name: Ashely Dietrich Year(s) Known: 29 Relationship: Friend Phone: 406-***-****

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