Administrative Manager Customer Service
Resume:
KRISTINA HALE
C: 406-***-****
************@*******.***
PROFESSIONAL SUMMARY
Professionally qualified administrative, industrial, corporate, and customer service professional with 6-8 years of experience. Adaptive to changing job conditions and opportunities. Demonstrates ability to provide leadership and loyalty to your company/business. Excellent team player and a motivated, business savvy worker.
SKILLS
QuickBooks proficient
MS Windows proficient
Exceptional communication
Business savvy
skills
Ten Key by touch
Quick learner
Exceptional typing
Strong client relations
Valued customer service skills.
Training development aptitude
Reliable and loyal
Time management
Professional demeanor
Cash flow management
Multitasking efficient and
Priority scheduling
effective
Fast thinking
Creative problem solver
Sound decision maker
Self-sufficient
Calm under pressure
Extremely organized
Excellent work ethic
WORK HISTORY
Celebrity Staff
Account Manager
11/2021 – Present
Territory Management, Marketing & Order Fulfillment
Develop and manage a territory that results in achieving the financial objectives established by the Manager
Serve as the primary point of contact for both clients and candidates
Identify hiring officials, their contact information, and hiring authority
Analyze the sales potential within the account or target and establish a strategy to achieve revenue target for each
Identify cross selling opportunities
Develop strategies as to call frequency, company contact, penetration, and market penetration
Achieve weekly minimum expectations for number of marketing calls, job orders, and send outs/interviews, billed working hours, and direct/contract margin dollars
Make personal onsite sales visits to secure job orders, clients, and business opportunities
Represent the company at outside functions and utilize networking opportunities to establish new business leads
Execute contracts and/or send appropriate correspondence
Deliver exceptional customer service that meets or exceeds corporate customer service score goals
Source job candidates through cold calling, web postings, job boards, web mining, print ads, campus recruiting, job fairs, soliciting referrals, social networking, reference contacts, etc.
Manage job board content, creating, posting, editing, and refreshing job postings on an as-needed basis
Recruiting, Interviewing, Presentations & Candidate Matching:
Conduct interviews according to division procedures, reviewing the applicant’s work information and determining the potential match with open job orders or future employment opportunities
Determine, administer, and score assessments relative to the candidate’s position(s)
Develop and maintain relationships with the most viable candidates – ensuring all information is current and properly documented regarding qualifications, availability, preferences, etc.
Prepare the candidate and coordinate the client interview
Follow up with the client to sell the employee as a match
Negotiate the assignment/placement details (bill rate, start date, etc., and close the business.
Verify background information including work references, educational degree, drug screen, and other employment verifications required by the company or client
Make first day and regular employee checks, process weekly payroll, monitor payables, and client satisfaction
Look for opportunities to expand business within the account
Display a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed
Provide prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally
Builds relationships with co-workers and supervisors by helping others, helping, and supporting what’s best for the team/department
Prioritize job duties and organizes work responsibilities efficiently by planning and time-blocking
Portray the company’s core values in all business conversations, transactions, and decisions
Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Outlook, Remi, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position
Perform other duties as assigned by the Manager or as the situation dictates.
The Stone Collection
Inside Sales Representative
06/2020 – 10/2021
Generating leads
Meeting or exceeding sales goals
Negotiating and complying with current and upcoming contracts with clients
Helping determine pricing and schedules for quotes
Preparing for sales meetings for prospective clients
Demonstrated and presented product knowledge for sales meetings and sales quotes
Obtaining deposits and balance of payments from clients
Preparing and submitting sales contracts/quotes
Understanding and promoting company inventory to clients
Maintaining client leads and quote records
Answering client requests/questions about terms, products, prices, and availability
Attending weekly meetings to present updates on current and upcoming projects
Provide samples for meetings of current materials selected by designers, homeowners, architects, contractors, and fabricators
Communicate via email, phone, and face-to-face with all clients for all needs and requests
Communicating with general contractors, homeowners, designers, and architects in all media form
Creating packing/travel slips for samples to clients
Daily meetings with my manager and team to discuss current successes and issues within or company
Slab Product Specialist/Fabrication Production Specialist
Earth Elements
10/2018-03/2020
Generating leads
Meeting or exceeding sales goals
Negotiating and complying with current and upcoming contracts with clients
Helping determine pricing and schedules for quotes
Preparing for sales meetings for prospective clients
Demonstrated and presented product knowledge for sales meetings and sales quotes
Obtaining deposits and balance of payments from clients
Preparing and submitting sales contracts/quotes
Understanding and promoting company programs to clients
Maintaining client leads and quote records
Answering client requests/questions about terms, products, prices, and availability
Attending weekly meetings to present updates on current and upcoming projects
Sourcing and ordering material for current projects
Provide samples for meetings of current materials selected by designers, homeowners, architects, and contractors
Communicate via email, phone, and face-to-face with all clients for all needs and requests
Measure all countertops/shower pieces/fireplaces/backsplash to make sure they match paperwork
Conduct emails communicating all measurements taken
Go to jobsites and check areas to meet standards for template and install prior to template and install taking place
Communicating with general contractors, homeowners, designers, and architects in all media forms
Creating packing/travel slips for installers
Move and pack material for install crews prior to the date of install
Daily meetings with my manager and team to discuss my summaries of template and install visits as well as shop measurements
Corporate Administrative Manager/Bookkeeper
Professional Bureau of Collections of Maryland
10/2017 – 9/2018
Managed work schedules for the admin department
Delegated daily tasks amongst my employees
Provided training to new and current employees of daily tasks
Wrote policies and procedures for the company
Updated the corporate manuals with new policies and procedures or changes to policies and procedures
Managed client accounts and collection accounts
Corresponded all communication between clients and collection accounts with managers and staff
Generated specific reports requested by clients
Posted payments to account that were made to the client
Monitored all reports and completed requests to close accounts from the client
Entered and approved daily time exception reports as well as entered in missed time or messed up times for all employees
Managed account modifications and entered in new payment information on debtors’ accounts
Overlooked daily bookkeeping duties stated below
Open and sorted street mail and post office mail daily
Formulated end of day reports daily
Received and posted Department of Education Loan payments
Process Department of Education payment refunds
Ran and created monthly invoices and reports to send to the Department of Education
Met daily timelines for duties that were supposed to be done on or before the designated time
Received and posted any non-sufficient fund payments
Received and scanned all necessary documents to their designated recipients
Communicated via email, phone, or face to face with coworkers and management
Processed and managed all daily mail via PO Box, street mail, email, fax, and voicemail and notated the accounts as requested
Managed and submitted requests for specific letters, documents, and reports for clients and collection accounts
Assisted with Time Clock approvals for payroll
Bookkeeper/Assistant Accountant
Professional Bureau of Collections of Maryland
03/2017 – 9/2018
Entered and monitored daily running control tapes
Entered and approved daily time exception reports as well as entered in missed time or messed up times for all employees
Managed account modifications and entered in new payment information on debtors’ accounts
Pulled and printed daily Auto Checks from payments made on accounts
Pulled and applied daily credit card payments
Made deposits slips daily on all 7 of our accounts and applied them where necessary
Kept and maintained a running deposit slip and deposit summary daily
Open and sorted street mail and post office mail daily
Posted all money to accounts in the forms of, but not limited to, cc by mail or online, check my mail or auto check, money wire, money order or cashier’s check, IBT’s, instant pays online, ACH payments, direct deposit, ect
Formulated end of day reports daily
Formulated end of month and beginning of month for all accounts
Ran invoice remits for all clients
Received and posted Department of Education Loan payments
Met daily timelines for duties that were supposed to be done on or before the designated time
Received and posted any non-sufficient fund payments
Made the bank deposit daily
Received and scanned all necessary documents to their designated recipients
Communicated via email, phone, or face to face with coworkers and management
Assisted management with Time Clock approvals for payroll
Jackson’s LODO
Cover Charge
06/2017 – 09/2018
Count all wristbands before cover charge starts
Count starting cash for the cash drawer before cover charge starts
Count exact change to customers
Apply correct color wrist band based on gender and what night during the week/weekend
Enforce minimal security as far as dress code, behavior, and intoxication
Face bills and count money at the end of cover charge
Count how many wristbands are left at the end of the night
Work together closely with other coworkers and security
Atlas Consulting Group
Sales Representative
10/2016-03/2017
Team building and developing within the company
Interviewed and trained new hires to build my team and build the company
Generated leads in residential areas where our product was available to those who qualified for our product and/or qualified for upgrades
Talked face to face with customers daily to find the best product for them that were custom to their needs
Started and managed new client accounts
Developed new management skills through the management program
Public speaking and running morning meetings
Collaboratively worked with coworkers to set goals and helped reach those goals
Mentored others through our management training program
Monitored and logged all sales daily
Administrative Assistant/Sales Representative
Reliable Granite and Tile
10/2015 – 10/2016
Answer phones – directed calls accordingly or took messages
Greet persons(s) entering the organization and directed them to the correct destination or personal
Checked and distributed mail every day
Readily available to help with other duties as part of the REI team which included other activities not mentioned in my job description
Answered queries from customers, public, and employees
Organized all scheduling for office staff and customer jobs, maintain knowledge of movement in jobs with date changes and job issues
Cleaned the showroom daily, weekly, and monthly with specific duties outlined by my supervisor
Kept showroom organized with correctly labeled samples, knowledge of all materials and their locations, and keeping the showroom clean and professional for customers and employees
Assisted Administration personal with any and every job duty that was assigned to me
Maintained all filing systems including Human Resources, Customer files, and Administrative files
Monitored and maintained office equipment and supplies
Wrote new sales orders for customers that came into the company.
Drew quotes in the computer program and initiated the process of signing a contract to go with our company’s services
Called each customer on our schedule at minimum three days in advanced to confirm template and install dates
Collected deposits on each granite sales order
Ran weekly reports for open sales orders, year to date report on all sales orders each month, and weekly pending slabs to be ordered spreadsheets
Enrolled, disenrolled, and managed all employee health insurance, IRA accounts, and HSA accounts
Implicated multiple policies and procedures for the employees at the company
Certificate holder for the completion of Worker’s Safe Champions class completion
EDUCATION
BBA: Business Administration with a Minor in Small Business Management
New England College of Business and Finance- 2014- 2016
Went to school for a Bachelor’s in Business Administration - Incomplete
University of Montana Western – 2013-2014
I received a 4.0 GPA for the Spring Semester of 2013.
High School Diploma May 2008 Beaverhead County High School – Dillon, MT
Graduate with 3.524 GPA and 22/104 in my class.
References
Name: Joe Vinci Year(s) Known: 3 Relationship: Supervisor Phone: 303-***-****
Name: Shay Queen Year(s) Known: 3 Relationship: Coworker Phone: 303-***-****
Name: Hannah Kofoid Year(s) Known: 7 Relationship: Friend Phone: 303-***-****
Name: Ashely Dietrich Year(s) Known: 29 Relationship: Friend Phone: 406-***-****
Contact this candidate