adt2jw@r.postjobfree.com

803-***-****

Melvin A. Chisolm

Melvin A. Chisolm, Retired Army Lieutenant Colonel An Agile Certified Practitioner (PMI-ACP). Results-oriented, Retired Army Officer with over 21 years of military service. I excel at applying an innovative balance of strategic analysis, operational management, program management, workforce advancement, and information technology. I’m an ambitious leader with extraordinary judgment and great leadership aptitudes. I possesses the desire, will, initiative, and discipline of a strong leader who fully supports teamwork and mission accomplishment. Ready to rapidly understand the client’s requirements and working limitation and adjust frameworks to meet their unique needs. Skills

• Secret clearance • Customer service • Data analysis

• Detail oriented • Issue resolution • Multi-tasking and negotiation

• Problem-solving abilities • Leadership experience • Communications skills

• Team building • Deadline-Oriented • Servant Leader

• Operations management • Program Management

UNITED STATES ARMY, 1999-2019

Amazon Delivery Station Operations Manager, October 2021-Present DFL4 / Orlando, FL

• Mentors and develops leaders and staff

• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

• Manage safety, quality, productivity, and customer delivery promises

• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

• Networks with others leaders across the network to solicit and share process improvements and drive

• Drives continuous improvements projects to optimize operations and improve productivity to meet and exceed business objectives

• Leading and developing a team of 3-4 Area Managers and 160-180 hourly associates

• Evaluating performance objectives and metrics to determine inbound and outbound productivity requirements to achieve customers time, accuracy, and quality expectations

• Created, communicating and maintaining quality control policies and standard work procedures to Area Managers and associates

Amazon Sort Center Operations Manager, August 2020-October 2021 MCO9 / Davenport, FL

• Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers

adt2jw@r.postjobfree.com

803-***-****

Melvin A. Chisolm

• Lead and developed a team of 4-6mArea Managers (front-line supervisors) and 250-300 hourly associates by embodying Amazon’s Leadership Principles

• Acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed

• Mentor, trained and developed teammates for career progression, performance improvement and recognition purposes

• Created, communicating and maintaining quality control policies and standard work procedures to Area Managers and associates

• Manage safety, quality, productivity, and customer delivery promises

• Lead large-scope projects with site and regional impact

• Proactively identifying and leading process improvement initiatives using Lean tools

• Evaluated performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations

• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

• Served as a Tiger Team member that supported CVG5 in order to facilitate site improvements for problem solve backlogs, standards of work, Amazon Customer Excellence Systems compliance, and holistic sort operations

Department Director / Senior Army JROTC Instructor, August 2019-August 2020 Crescent City High School / Crescent City, FL

• Implement and coordinate the Army’s national curriculum, lesson plans, curriculum extra-curricular activities, and objectives with other content areas in order to provide for transfer of learning and knowledge

• Develop and implement lesson plans that fulfill the requirements of the Army and district curriculum program and show written evidence of preparation as required

• Cooperate with other members of the staff in planning and implementing instructional goals, objectives, and methods according to district requirements

• Participate in staff development activities to improve job-related skills. Keep informed of and comply with state, district, and school regulations and policies for classroom teachers

• Assist students in analyzing and improving methods and habits of study

• Consistently assess student achievement through formal and informal testing

• Assumes direct responsibility for the development of appropriate behavior of students within the school setting by establishing and maintaining effective discipline and management procedures

• Establish and maintain professional and open lines of communication with students and their parents, principals, colleagues and community members

• Implement and maintain communication and coordination with the school faculty and staff to promote cadet involvement in school activities, cadet recruitment and retention

• Coordinates instructional activities and collaborates with other professional staff, both school and non- school-based, as required to maximize learning opportunities Department Chair / Professor of Military Science, May 2016 – Jul 2019 Southern University and A&M College / Baton Rouge, LA adt2jw@r.postjobfree.com

803-***-****

Melvin A. Chisolm

• Responsible for recruiting, retention, and leader development of college student to earn a commission of a Second Lieutenant in the U.S. Army

• Supervised, lead, motivated, enforced standards and trained the organization staff to ensure mission success

• Coordinated with the University’s Executive Vice President, Executive Vice Chancellor for Academic Affairs, Athletic Director, and Senior Leaders for the Louisiana National Guard and the Louisiana Congressional legislative delegation for resources to provide quality training for Cadets

• Responsible for the organization internal management control program, Cadet contacting issues, marketing and adverting and public affairs

• Collaborated with colleagues to discuss market information and strategies

• Coordinated with local Veterans, campus and community organization in areas pertaining to the U.S. Army

• Identify complex problems and review related information to develop and evaluate options and implement solutions

• Conducted market research to identified colleges students that possessed the necessary skills set for becoming an Officer

• Served as the primary coach, trainer and mentor to all Cadets Program Manager / Division Chief, June 2014 - April 2016 Untied States Army Central / Sumter, SC

• Determined the needs of the IT department, both short and long term to devise plans to meet those needs efficiently

• Responsibility include the oversight of long term planning and project development under Enterprise Architecture initiatives: policy and governance IAW applicable Information Assurance regulations

• Supervisory control over the USARCENT Records Management Office, the Privacy Office and the Freedom of Information Act Office

• Supervisory control over the USARCENT G6 Resource Management to include budgetary oversight and contract management valued in excess of 725 million dollars

• Direct administrative activities for producing products and services

• Managed upgrades for existing applications

• Managed teams of up to 40 highly skilled IT professionals

• Ensured software consistently met performance, acceptance and security standards

• Supervised a staff of over 50 officers, non-commissioned officers, DoD civilians, and contractors who account for, operate, and protect communications and automated information systems

• Utilize benchmarking information to assess how to strengthen training and development Operations Officer / Senior Communication Watch Officer, National Military Command Center, June 2011– June 2014

Defense Information Systems Agency / Arlington, VA

• Led a Joint service communications team in direct support of one of five Joint staff operations teams. Responsible for directing supervising, and administering communications support to the President, Secretary of Defense, Chairman of Joint Staff and chiefs of governmental agencies.

• Responsible for the operation and maintenance of $200 million of communications and automation equipment.

adt2jw@r.postjobfree.com

803-***-****

Melvin A. Chisolm

• Analyzed businesses' computer and technological needs to determine what recommendations should be made

• Educated customers about product options to exceed their experience

• Collaborated with other teams to analyze options for solutions and to coordinate various development activities

• Ensured that network security was constantly maintained so that all information was well protected

• Observe system functioning to verify correct operations detect errors

• Conduct computer diagnostics to investigate resolve problems

• Guaranteed scheduled maintenance takes place to prevent damage

• Identified performance-facing issues and determined most efficient solution Deputy Director / Battalion Executive Officer, July 2008 – July 2010 First Army Division West / Los Alamitos, CA

• Responsible for the day to day operations, administrative, and logistical support to over 350 personnel and served as second-in-command.

• Analyzed efficiency of purchasing procedures and implemented new programs to make the process run more smoothly

• Directed continuous operations plan development for the Tactical Operations Center, Administrative & Logistics Operations Center and each battalion staff section.

• Formulated organizational standard operating procedures, oversaw policies and managed information flow within the organization.

• Developed and implemented Standard Operating Procedures to track training certifications and administrative actions.

• Led and coordinated an organization inspection program to ensure subordinate unit in compliance with operating procedures.

• Assisted management in collecting data and analyzing reports

• Ensured the staff is coordinated, synchronized, and supervised during the decision-making process

• Articulate organizational goals through effective training

• Create a framework to help employees attain the skill set of an executive leader

• Conducted surveillance and security procedures

• Evaluated and corrected regulatory deficiencies to bring them into compliance with Army regulations

• Performed safety inspections

Education

Master

Information Technology Management American Military University, Charles Town, WV, 2008 Bachelors

Accounting Orangeburg, SC, 1999

Military

U.S. Army Signal Officer Training Course Fort Gordon, GA, 2000 U.S. Army Command and General Staff School Fort Leavenworth, KS 2011 Certifications

PMI Agile Certified Practitioner (PMI-ACP) ® Certification adt2jw@r.postjobfree.com

803-***-****

Melvin A. Chisolm

Issued Sep 2022 · Expires Sep 2025

Contact this candidate