Customer Service

Skills Summary

Food and Beverage

Provided excellent customer service to all patrons and staff

Tended to patrons of 50 or more alone at one time

Balanced credit card and cash transactions from $500-$10,000

Designed and made drink specials

Provided wait service for a full restaurant menu

Very knowledgeable about the products I offer to patrons

Customer Service

Excellent verbal and written skills

Able to handle customer complaints with professionalism

Very loyal and honest in handling sensitive and private information

Works extremely well with people of all different backgrounds, age and diversity

Management

Hired and trained a variety of staff from all different ages and backgrounds

Networked with local businesses such as the local Chamber of Commerce

Scheduled and managed a staff of 25-30 Customer Service Reps

Ran weekly and monthly staff meetings

Offered incentives and contests to increase employee engagement

Collaborated with collections on past and overdue accounts

Coached and mentored team associates

Provided accounts payable and receivable services and reconciliation

Employment History

Modis

Quicken Loans

2019 – 2020

Citizens Bank

Customer Service/Vault Custodian

2018 – 2019

Duffy’s Sports Den

Bartender 2010 – Current

Rouge Park Bar

Bartender 2013 - 2018

Greek Islands Bar and Grille

Bartender 2012 - 2013

Tony Saccos Coal Oven Pizza

Bartender 2009 - 2011

Dunleavys Irish Pub

Bartender 2010 - 2012

Michnos Café

Bartender/Cook/Waitress 2003 - 2008

R & R Café

Café Manager 2005 - 2008

Livonia Family YMCA

Accounts Payable and Receivable Associate 2000 - 2002

Livonia Family YMCA

Customer Service Supervisor 1999 - 2000

Livonia Family YMCA

Customer Service Representative 1998 - 1999

Education

Macomb Community College 2014 - 2016

Warren, MI

Marketing

Madonna University 2004-2006

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