JaWanna Anderson

Orlando, FL *****

adt2gr@r.postjobfree.com

+1-407-***-****

• Over 7 years of experience in customer service, communication skills to collaborate with others under any type of condition.

• Clerical and organizational skills to keep track of schedules, routes and personnel.

• Proficient in Microsoft Office (Word, Outlook, PowerPoint and Excel)

• Identifies customers needs and delivers effective solutions to problems, creating a positive experience.

Authorized to work in the US for any employer

Work Experience

Delivery Driver/Dispatcher/Customer Service

Advance Auto Parts - Orlando, FL

July 2019 to July 2022

• Commercial sales counter & parts specialist

• Providing safe, timely and correct parts deliveries to our wholesale customers

• Dispatching efficient route of delivery and GPS using Chetu software.

• Maintaining professional attitude, conduct and appearance

• Operating the delivery vehicle (car, van or pick up) in a safe and cautious fashion to maintain a clean driving records

Technical Customer Care

Convergy's - Lake Mary, FL

August 2016 to July 2019

• Identifying and determining the best solution based on the issue and details providing by customer.

• Performing remote trouble shooting through diagnostic techniques, chat, email and video share screening.

• Walking customers through the problem-solving process in a timely manner using available resources within company database.

Customer Service/Dispatcher/Sales

Symons Daytona Superior - Orlando, FL

June 2011 to July 2016

• Building a strong positive relationship with the customer by demonstrating value, initiative and fluence.

• Providing accurate material requirements, using cross reference tools in company database, delivery schedule, communicating information by phone and email to distribution of shipment.

• Negation on pricing to obtain purchase from outside vendors. Resolution Specialist

Walgreens (AppleOne) - Orlando, FL

March 2009 to April 2011

• Resolving pharmacy insurance claim rejections by collecting information from patients, healthcare providers and insurance companies.

• Reviewing rejections claims by following procedures, gathering information, making corrections and re-submitting claims.

• Documenting contract interactions records details, complaints, comments and actions taken. Education

Cerification in Dispatching

AMG Freight - Orlando, FL

November 2021 to November 2021

Bachelor of Arts in Business Administration in Management Columbia College - Orlando, FL

High school diploma or GED

Skills

• MS Word, Outlook, PowerPoint, Access, Typing Skills, Superior communication skills, Active listening, Information gathering and management, Problem-solving, Customer service orientation, Attention to detail, Teamwork, Organizational and planning skills

• Courier

• Driving

• Customer service

• iOS

• Dispatching (1 year)

• Troubleshooting

• Certification of Dispatching at AMG Freight

• Typing

• Communication skills

Certifications and Licenses

Driver's License

Assessments

Work Style: Conscientiousness — Expert

January 2020

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Work Style: Reliability — Familiar

August 2019

Tendency to be dependable and come to work

Full results: Familiar

First Aid — Completed

June 2020

Treating common medical emergencies

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate