Customer Service Delivery Driver
Resume:
JaWanna Anderson
Orlando, FL *****
*********@*****.***
• Over 7 years of experience in customer service, communication skills to collaborate with others under any type of condition.
• Clerical and organizational skills to keep track of schedules, routes and personnel.
• Proficient in Microsoft Office (Word, Outlook, PowerPoint and Excel)
• Identifies customers needs and delivers effective solutions to problems, creating a positive experience.
Authorized to work in the US for any employer
Work Experience
Delivery Driver/Dispatcher/Customer Service
Advance Auto Parts - Orlando, FL
July 2019 to July 2022
• Commercial sales counter & parts specialist
• Providing safe, timely and correct parts deliveries to our wholesale customers
• Dispatching efficient route of delivery and GPS using Chetu software.
• Maintaining professional attitude, conduct and appearance
• Operating the delivery vehicle (car, van or pick up) in a safe and cautious fashion to maintain a clean driving records
Technical Customer Care
Convergy's - Lake Mary, FL
August 2016 to July 2019
• Identifying and determining the best solution based on the issue and details providing by customer.
• Performing remote trouble shooting through diagnostic techniques, chat, email and video share screening.
• Walking customers through the problem-solving process in a timely manner using available resources within company database.
Customer Service/Dispatcher/Sales
Symons Daytona Superior - Orlando, FL
June 2011 to July 2016
• Building a strong positive relationship with the customer by demonstrating value, initiative and fluence.
• Providing accurate material requirements, using cross reference tools in company database, delivery schedule, communicating information by phone and email to distribution of shipment.
• Negation on pricing to obtain purchase from outside vendors. Resolution Specialist
Walgreens (AppleOne) - Orlando, FL
March 2009 to April 2011
• Resolving pharmacy insurance claim rejections by collecting information from patients, healthcare providers and insurance companies.
• Reviewing rejections claims by following procedures, gathering information, making corrections and re-submitting claims.
• Documenting contract interactions records details, complaints, comments and actions taken. Education
Cerification in Dispatching
AMG Freight - Orlando, FL
November 2021 to November 2021
Bachelor of Arts in Business Administration in Management Columbia College - Orlando, FL
High school diploma or GED
Skills
• MS Word, Outlook, PowerPoint, Access, Typing Skills, Superior communication skills, Active listening, Information gathering and management, Problem-solving, Customer service orientation, Attention to detail, Teamwork, Organizational and planning skills
• Courier
• Driving
• Customer service
• iOS
• Dispatching (1 year)
• Troubleshooting
• Certification of Dispatching at AMG Freight
• Typing
• Communication skills
Certifications and Licenses
Driver's License
Assessments
Work Style: Conscientiousness — Expert
January 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Work Style: Reliability — Familiar
August 2019
Tendency to be dependable and come to work
Full results: Familiar
First Aid — Completed
June 2020
Treating common medical emergencies
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate