Customer Service Front Desk
Resume:
Syncere Mccoy
Customer Service
Tacoma, WA
*****.***********@*****.***
Military wife currently at JBLM in Washington State. Discharge June 2022 Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Service Rep
Wayfair - Seattle, WA
June 2021 to January 2022
Achievements/Task
• Answer inbound calls
• Independent and fast paced.
• Answer about 15- 20 calls a hour, 2-5 minutes each.
• Maintained and made adjustments to customer accounts having a 98% customer satisfaction.
• Compiled new procedures, guidelines, and policies when dealing with customers which decreased call backs and returns and increased sales during Covid.
• Managed B2B Accounts
• Leveled up after one month.
• Built trust in the brand by responding efficiently and helpfully to customer needs.
• Logistics
• Slack
• Email/ Typing
Customer Service Representative
Mariano's Fresh Market - Chicago, IL
September 2014 to August 2020
Achievement/Tasks
• Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and following up with issues.
• Built trust in the brand by responding efficiently and helpfully to customer needs.
• Bookkeeper
• Manage 5-15 people at a time
• Bookkeeper
• Managed customer accounts
• Responsible for troubleshooting
Shift Manager
Auntie Anne's Pretzels - Chicago, IL
September 2013 to May 2016
Responsibilities
• Cashier
• Fast paced -Union Train Station
• Schedules
• Bookkeeper
• Maintain an accurate record of financial transactions.
• Logistics
•
Inventory Specialist/ front desk receptionist
Psycho Baby - Chicago, IL
January 2012 to August 2013
I worked for a baby clothing line, inspired by two mothers that had a lot of funky rockfish ideas and then started their own business.
Responsibilities
Gift wrap, inventory counts, spread sheets, check ins, Purchases, Customer service rep /front desk, Cleaning, errands,
Accomplishments
My personality was great so the people loved me and came back to see me which made them buy more and encourage me to do better at my job. Always
Student Teacher
Chicago State University
September 2012 to January 2013
I was taking college classes as a junior in high school, while being a student teacher to help prepare students for ACT, and other tests at Chicago state. Junior Cancer Researcher, Columbia University
Math and Science Department
February 2012 to June 2012
I worked in a lab testing cancer cells. I also counted cancer cells, observed them and worked on what is causing prostate cancer.
Also I edited videos and power points from working in the lab by putting together presentations to inform about cancer.
Education
Undergraduate in Business Administration / Human Resources Saint Martin University - Lacey, WA
March 2021 to Present
Associate in Science (AS) in Human Resource Management/ Business Administration
Harold Washington - Chicago, IL
August 2015 to May 2017
Morgan Park Highschool
September 2009 to June 2013
Skills
• Microsoft Office, (all programs) (10+ years)
• B2B Sales (3 years)
• Software Troubleshooting (7 years)
• Medical Billing (1 year)
• Management (10+ years)
• Customer service (10+ years)
Certifications and Licenses
Electronic Health Records and Reimbursement Specialist January 2021 to Present
Insurance Billing Essentials
February 2020 to Present
Microsoft Office Basics
July 2021 to Present
Contact this candidate