Syncere Mccoy

Customer Service

Tacoma, WA

adt2ez@r.postjobfree.com

+1-312-***-****

Military wife currently at JBLM in Washington State. Discharge June 2022 Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Remote Service Rep

Wayfair - Seattle, WA

June 2021 to January 2022

Achievements/Task

• Answer inbound calls

• Independent and fast paced.

• Answer about 15- 20 calls a hour, 2-5 minutes each.

• Maintained and made adjustments to customer accounts having a 98% customer satisfaction.

• Compiled new procedures, guidelines, and policies when dealing with customers which decreased call backs and returns and increased sales during Covid.

• Managed B2B Accounts

• Leveled up after one month.

• Built trust in the brand by responding efficiently and helpfully to customer needs.

• Logistics

• Slack

• Email/ Typing

Customer Service Representative

Mariano's Fresh Market - Chicago, IL

September 2014 to August 2020

Achievement/Tasks

• Resolved customer problems and complaints by clarifying the issue, explaining the best solution, and following up with issues.

• Built trust in the brand by responding efficiently and helpfully to customer needs.

• Bookkeeper

• Manage 5-15 people at a time

• Bookkeeper

• Managed customer accounts

• Responsible for troubleshooting

Shift Manager

Auntie Anne's Pretzels - Chicago, IL

September 2013 to May 2016

Responsibilities

• Cashier

• Fast paced -Union Train Station

• Schedules

• Bookkeeper

• Maintain an accurate record of financial transactions.

• Logistics

•

Inventory Specialist/ front desk receptionist

Psycho Baby - Chicago, IL

January 2012 to August 2013

I worked for a baby clothing line, inspired by two mothers that had a lot of funky rockfish ideas and then started their own business.

Responsibilities

Gift wrap, inventory counts, spread sheets, check ins, Purchases, Customer service rep /front desk, Cleaning, errands,

Accomplishments

My personality was great so the people loved me and came back to see me which made them buy more and encourage me to do better at my job. Always

Student Teacher

Chicago State University

September 2012 to January 2013

I was taking college classes as a junior in high school, while being a student teacher to help prepare students for ACT, and other tests at Chicago state. Junior Cancer Researcher, Columbia University

Math and Science Department

February 2012 to June 2012

I worked in a lab testing cancer cells. I also counted cancer cells, observed them and worked on what is causing prostate cancer.

Also I edited videos and power points from working in the lab by putting together presentations to inform about cancer.

Education

Undergraduate in Business Administration / Human Resources Saint Martin University - Lacey, WA

March 2021 to Present

Associate in Science (AS) in Human Resource Management/ Business Administration

Harold Washington - Chicago, IL

August 2015 to May 2017

Morgan Park Highschool

September 2009 to June 2013

Skills

• Microsoft Office, (all programs) (10+ years)

• B2B Sales (3 years)

• Software Troubleshooting (7 years)

• Medical Billing (1 year)

• Management (10+ years)

• Customer service (10+ years)

Certifications and Licenses

Electronic Health Records and Reimbursement Specialist January 2021 to Present

Insurance Billing Essentials

February 2020 to Present

Microsoft Office Basics

July 2021 to Present

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