Call Center Customer Service

Larry Barnes

*** ****** *** 707-***-**** Email: adt2ec@r.postjobfree.com mailto:adt2ec@r.postjobfree.com

Vallejo, Ca. 94590

Attention: Human Resources/Personnel Dept.

I would like to apply for the position in which you recently announced. Please review my Resume for an initial assessment of the skills and qualifications I am able to contribute to your organization.

I am self-motivated, reliable and committed to contributing to the success of my employer. I am looking for a position that would enable me to contribute, while at the same time allowing me to grow and advance professionally in terms of skills, opportunities and challenges that I am presented with on the job. I believe that with a positive attitude, hard work, the desire to learn, and willingness to stick with the job and follow through until it is done right, will always lead to Employer, Customer and Personal Satisfaction.

I hope to hear from you soon in order to discuss in greater detail my qualifications and interest as they relate to this position.

Thank you for your time and consideration.

Résumé

Experience:

Job Title: IT/Website Designer (Website Designs)

Employer: Self Employed 438 Hilton Ave. Vallejo, Ca 94591 707-***-**** Larry Barnes Human Resources

Length:12 years Duration: 02/10-02/22 LACK OF RESOURCES Commissions: $36k a year

Duties: Computer operations, Website Designing, basic IT Support, maintain files, Create Designs. Technical support, Sales and Customer Service, Supervise small staff.

Job Title: IT/Customer Service (Call Center/IT Support) Employer: Syndero LLC 99 Rhode Island St. SAN FRANCISCO/SUISUN CITY, CA 94103 415-***-**** Lexi Gilseth HR

Length: 1 years 6 month Duration: 06/08-02/10 COMPANY DOWNSIZED Salary: $36k a year

Duties: Computer operations, utilized Microsoft Word, Excel, PowerPoint, navigate through websites to assist in Customer Service. Troubleshoot/Technical support and email inquires. Liaison between clients, accurately maintained files, logs/documents. IT support for over 100 computers/representatives.

Job Title: Scanning Department Manager (Document Processing/Call Center)

Employer: Condocerts, 333 Sunset Ave #180 SUISUN CITY, CA 94585 480-***-**** Kathyrn Chryst [1st Bank of Arizona]

Length: 2 years 1 month Duration: 05/04-06/06 COMPANY RELOCATED TO ARIZONA Salary: $36k a year

Duties: Manage/Supervise 8 to 10 employees. Utilizing technical equipment/computers, Microsoft Word, Excel, Outlook and Internet. Trained employees. Created performance reviews. Liaison between Clients/Bank/Human Resources. Delegate responsibilities, quality control, troubleshooting, computer maintenance, purchasing and inventory. Conduct meetings/research development. Call Center -handle escaladed telephone calls, scheduling. Provided customer service to individuals/companies. Accurately maintained files, logs/documents.

Continuously evaluates and improved processes and procedures. Assisted staff with their needs and resolve concerns and difficulties.

Job Title: Contact Center Manager (Software Outsourcing/Call Center)

Employer: Zomax, 2727 Systrom Dr. CONCORD, CA 94518 952-***-**** VOE Payroll Dept

Length: 10 months Duration: 06/00-04/01 DOT-COM BUST (MASSIVE LAYOFF OF MANAGEMENT) Salary: $36k a year

Duties: Manage and Supervise 3 groups for the Microsoft Contact Call Center. Computer operations, Utilize Microsoft Word, Excel, Access, Aspect system, navigate through websites to assist in Customer Service. Troubleshoot/Technical support and email inquires. Interviewing and Distribution. Directly responsible for hiring, scheduling, corrective action and other related issues. Sets performance standards to meet or exceed service goals of the various departments.

Job Title: Operations Representative (Readers Service/Magazines/Publications/Call Center)

Employer: Western Readers Service, 100 Railroad Ave. DANVILLE, CA 94526 925-***-**** ext 229

Length: 3 years 3 months Duration: 03/97-06/00 FURTHERED EDUCATION/RELOCATION Salary: $24k a year

Duties; Receive inbound telephone calls from customers and provided service information. Computer operation (PC), (including Internet, AS400). Direct customer service, mail distribution, research and quality control.

Job Title: Draftsperson (Architectural/Structural Drafting)

Employer: McIntyre and Associates, 115 Ryan Industrial Ct #202 SAN RAMON, CA 94583 Ron McIntyre -Relocation

Length: 1 year Duration: 1/96-1/97 COMPANY RELOCATED TO TEXAS Salary: $24k a year

Duties: Draw, create and design Drafting plans, including research. Computer operations, inventory and bookkeeping. Answer inbound calls and make outbound calls.

Education: Hogan Senior High-Diploma (year 1978)

Diablo Valley College/Los Medanos College (1 yr)) Trinity Institute-PhD in Biblical Studies (year 2005)

References: Available on request Salary: Salary Negotiable seeking $40k a year Availability: Immediately U.S. Citizen

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