Barbara Lyson

New Lenox, IL *****

adt2ea@r.postjobfree.com - 708-***-****

I have worked in customer service for over 25 years. I am a quick learner and I get along well with others. Authorized to work in the US for any employer.

WORK EXPERIENCE

Payroll Executive

Parsec, Inc- Elwood, Il -July 2017 -Sept 2021

Process payroll for employees. Enter & log vacation/personal days for employees requesting time off. Enter sick days & log on spreadsheets. Enter medical notes, sick notes. Jury duty papers need to be processed accordingly and paid as well. Process FMLA for employee & log days taken. Notify corporate when any FMLA changes/new requests etc. Customer service duties, talk with employees on an as needed basis. Post Holiday sign up sheets & shifts/bids for employees.

Customer Service Representative

Kane is Able - Bolingbrook, IL - September 2016 to Present

Responsibilities

Check driver's in and out, prepare shipping and receive orders. Send and receive emails to customers in a timely manner. Schedule appointments for carriers. Enter pallets into the system at the end of month. Assist with OSD situations. Assist with inventory of products. Customer service, answering phones, receiving and processing Inbound & Outbound orders in a timely manner, EDI & SAP, Outlook and Excel were used as well. Inbound receipts when freight arrived and outbound orders. Submit and report stock information, damaged or on hold freight to customers when necessary. Month end billing to customers. Check in and out drivers. Call in carriers for freight pickups.

Transportation Clerk

MBLOCK & Sons - Tinley Park, IL - October 2014 to May 2015

Responsibilities

Duties included checking in drivers. Answering phones, processing orders, printing BOL's, pick sheets and packing slips. Calling in carriers for freight pickups. Excel, JDEdwards, Outlook. Printing labels and making sure destinations were correct. Some invoicing for customers.

Accomplishments

I was able to perform my job above and beyond work expectations. Helped others with their work.

My knowledge and years of customer service and willingness to help improve jobs.

Customer Service Representative

North American Warehousing - November 2011 to October 2014

Responsibilities

Accomplishments

I was able to perform more duties as my experience grew with this company. Trained new employees.

Skills Used

Years of customer service and ability to perform my job well.

Caregiver/Personal Assistant

Home Instead Senior Care - Tinley Park, IL - 2008 to 2010

Responsibilities

Caring for the elderly in home, in nursing homes. Making sure medication was taken on time. Daily tasks were cleaning home, doctors visits, grocery shopping for the patient and making sure the patients were cared for properly companion ship for some, daily meals dressing and daily activities

Accomplishments

Just being able to be there for them and knowing they were cared for. Helping them in any way that I could. Seeing them smile warmed my heart.

Skills Used

I talked with patients and tried understanding them. Some of them just wanted a friend, someone they could talk to. It is all about being patient and caring .

EDUCATION

Dwight D Eisenhower

SKILLS

I have computer knowledge with Microsoft Words, Excel,SAP, JD Edwards, NOVAtine, AS400. I also am experienced in billing

ADDITIONAL INFORMATION

At employers request, a copy of my resume will be on hand for an interview.

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