Vanessa Duran

**** ** ***** ***

Happy Valley, OR 97086

520-***-****

adt2d8@r.postjobfree.com

Enthusiastic professional, with over 18 years of customer service experience. Offers excellent written and verbal communication skills. Personable and outgoing, thrives on new challenges and quickly adapts to new environment and responsibilities.

Employment

2016-present Saloncentric

Key Holder

Consistently deliver exceptional customer service to salon professionals. Selling the finest professional beauty brands and educating clients on promotions, upcoming sales events and advertised products. Process and replenish merchandise; prepare and participate in physical inventories and periodic cycle counts; maintain store appearance. Prepare shipments for online orders. Prioritize and problem solve as quickly as possible while developing a lasting solution. Create accounts for new clients and maintain current accounts. Point of sale system; SAP and Salesforce.

2012-2015 JP Morgan Chase Bank

Personal Banker

Performed immediate duties and supported related branch operational activities and financial services; processed all new account transactions; assisted customers in their selection of various accounts and financial services; cross-selling the banks products and services; opening, maintaining and closing of all account types; performed branch clerical duties; promoted business for the bank by maintaining good customer relations. Maintained client confidentiality by keeping records secure and private.

2011-2012 Nordstrom

Beauty Consultant

Greet customers in a timely, professional and engaging manner, initiated service consultations by asking open-ended questions to learn the customer’s preferences and needs. Achieved personal goals while supporting the goals of my team. Set up displays and participate in special in-store events.

2010-2011 Lancôme

Freelance Make-up Artist

Apply make-up and skin care to clients and demonstrate new products. Provide step-by-step information about skincare and make-up application, through one on one consultations. Provided additional sales support and product knowledge.

2008-2010 Sephora

Store Manager

Achieve sales goals in accordance with business plan. Present and sell merchandise in a professional and proficient manner through product demonstrations, sampling, and customer education. Train, coach, and develop product consultants to maximize store and personal performance.

Review sales reports consistently to ensure profitability and attainment of goals. Deliver extraordinary customer service experience with a focus on building relationships to promote repeat customer visits. Maintain in depth knowledge of all Sephora brands. Maintain internal and external loss prevention policies and procedures. Create a touch base to review daily schedule, activities, and assignments. Process orders and merchandise product according to Sephora guidelines.

Education

2005 Keane Tech, Tucson, Az

A+ Certification

T raining in computer hardware and software. Knowledgeable in Windows, Microsoft Office Applications, specifically Word, Excel, PowerPoint and Outlook.

2000 Pima Community College, Tucson, Az

Associate of Science

REFERENCES

Jon Colusauno 503-***-**** Branch Manager

Veronica LaSalle 520-***-**** Real Estate Agent

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