Craig W. Steffen

***** *. ****** ****

Surprise, AZ 85379

480-***-****

adt2bt@r.postjobfree.com

KEY SKILLS & ATTRIBUTES

Strong manager, leader and problem solver; exceptional communications and client handling skills

30+ years managing people, projects, and relationships as a systems engineer, implementation manager, naval officer, operations research consultant and business analyst in defense, airline, and financial service industries

M.S. in Operations Research, B.A. Mathematics specializing in data analysis and statistics, schedule optimization, and cost benefit analysis as tools to maximize performance, profitability and revenue potential

Recently completed 5-month remote contract assignment with Aston Carter supporting Wells Fargo to help develop and test SQL tools used in reporting and analytics by Finance, Credit Risk and Internal Audit groups

6 years with Bank of America, Global Technology and Operations, Document Services Business Intelligence Analytics developing 3 systems to forecast total monthly cash vault deposits, bills and change orders, another which forecasts total nationwide ATM servicing requirements and another to forecast corporate card production

Previously served as Senior Business Analyst for Fiserv conducting daily analysis of performance of three (3) 500-seat call centers located in Dublin, OH, Hickory, NC and Phoenix, AZ, in processing claims, payments and transactions for banking institutions, credit unions and credit card companies. Tasks require daily use of MS SQL, Toad, SAS, Minitab, Excel, Access for daily reporting, mid-month forecasting and strategic analysis

10 years as a Systems Engineer Sr. Staff for Lockheed Martin and Northrop Grumman to deliver advanced computer systems and software to government clients including a multi-platform flight simulation facility to demonstrate expected performance and validate requirements of the F-35 Joint Strike Fighter

8 years delivering decision support systems to airlines and banking institutions including American Airlines, America West, Cathay Pacific, Aeromexico, Mexicana, SAS and NationsBank (now Bank of America), SABRE (affiliate of Travelocity, now Expedia), and Charles River Associates on the California High-Speed Rail project

22 years Naval Service – 14 Active, 8 Reserves in Officer and Enlisted ranks retiring as a Commander, USNR with service as an F-14 Naval Flight Officer, aircraft carrier Management Information Systems Officer, Aircraft Maintenance Officer with 8 years on Admirals’ Staffs including assignment as Reserve Unit Executive Officer

WORK EXPERIENCE

ASTON CARTER February 2022 – July 2022

Credit Risk & Analytics Consultant – Wells Fargo

Applied skills in data analysis, coding and test to expand current set of SQL tools to meet latest requirements of performance and reporting including process standardization and integration across business channels.

Tasks involved 3 major channels with over 250 modules with 5 sub-components each where primary objective was to incorporate modifications to meet internal requirements and those provided by 2 external audit teams.

Reviewed overall requirements and developed process to identify commonalities and steps to streamline level of effort, documenting approach and methods to manage progress, complexity and required time to completion

BANK OF AMERICA July 2015-July 2021

Vice President, Operations Research Analyst II – Global Technology and Operations

Provided Monthly forecasts of total ATM, Banking Center and Corporate Deposits, Bills and Change Orders for over 100 cash vaults nationwide by type and vendor to support Finance’s company-wide budget forecasts

Developed tools and processes to forecast total monthly demand and production of over 500 credit, debit and pre-paid card types across 10 lines of business and 10 reason codes for i3 facilities nationwide

Forecast monthly, weekly and daily deposits and dispense notes and dollars for over 17,000 ATMs nationwide including servicing requirements using internal resources and various armored car companies and cash vaults

FISERV May 2012-June 2015

Senior Business Analyst (Statistics) – Customer Solutions

Provided analytical support and quantitative leadership to management staff of Customer Solutions organization comprised of Banking Operations, Biller Solutions, E-Payments and Card Services

Specialized in root cause analysis, process modeling and methods to optimize performance through analysis and integration of forecast, real-time and historic information related to team performance, claims and call volume

Craig Steffen (Cont’d)

LOCKHEED MARTIN - INFORMATION SYSTEMS & GLOBAL SERVICES January 2004-October 2010

Project Engineer -Sr. Staff

Systems Engineering Integration and Test Team Lead / Control Account Manager on programs to deliver complex computer and communications systems and services to DoD clients. Served as Reliability Engineering Subject Matter Expert and Performance Analyst supporting recapitalization of enterprise systems

Systems Engineer-Sr. Staff – F-35 Air Systems Analysis (ASA): International SEIT Operations

Supported the System Design and Development (SDD) Phase of the International F-35 Joint Strike Fighter Program including Systems Engineering Integration Team operations, requirements management, systems analysis, User Acceptance Testing, strategic planning and security functions. 50% virtual, 50% on-site

Hosted international events to assist foreign customers in their acquisition decisions including coordination with other departments of Lockheed and JSF Program Office on issues related to scheduling, logistics and security

NORTHROP GRUMMAN, INC. March 2002-December 2003

Engineer 5 – JSF CONOPS Team / Lockheed Martin Systems Engineering Integration Team

Applied experience in systems analysis, operations research, naval aviation and military operations toward the development of proposed tactics for the F-35 in multi-force operations with key focus on interoperability issues

Authored CONOPS documents for the JSF Armed Reconnaissance mission and use in Coalition Warfare

AMERICA WEST AIRLINES, INC. January 2000 – December 2001

Director, Decision Support – Route Planning & Scheduling

Managed use, calibration and maintenance of airline forecasting systems; led initiatives to improve airline performance, reliability and profitability through quantitative methods

Conducted analyses to support Route Planning and other departments on topics such as pilot staffing, schedule dependability and expected profitability of mergers, partnerships and acquisitions

THE SABRE GROUP February 1994 – January 2000

Manager, Flight Scheduling Solutions

Coordinated and negotiated $10 million dollar contract agreements with major carriers in Europe and Asia for systems providing forecasting and fleet optimization; managed project deliverables and client relationships

Provided consulting in operations research to airlines and financial institutions in profitability, market segmentation /cluster analysis, attrition modeling, methods to forecast demand, sales and market share

Supported multiple departments and systems at American Airlines for revenue planning and forecasting

LORAL-VOUGHT SYSTEMS, INC. (Now LM Missiles and Fire Control) December 1991 – February 1994

Sr. Military Operations Analyst

Used combat models, simulation and mathematical analysis to facilitate the research, development and marketing of future weapon systems and aircraft.

Lead analyst on Theatre Missile Defense Architecture Analysis Study to conduct cost-benefit analysis of land, sea, air and space-based weapon systems for US CINCPAC in Hawaii and at The Pentagon, Washington, DC

UNITED STATES NAVY (Active Duty & Reserves) June 1977 – January 2001

Naval Flight Officer/Tactical Action Officer/Management Information Systems/Aviation Maintenance Officer

1000 hours as a Radar Intercept Officer/Mission Commander flying F-14 “Tomcats”

Qualified Tactical Action Officer (TAO)/Ship Weapons Coordinator/Combat Direction Center Watch Officer – 1 of 4 officers designated by the CO as having “full weapons-release-authority” to defend the ship on his behalf

As MIS/Systems Security Officer, USS CARL VINSON, managed ship’s non-tactical IT assets and accreditation including removal and replacement of ship’s mainframe with a Local Area Network

Executive Officer – Commander, Third Fleet, JFACC Det 170, JRB NAS Fort Worth, TX

Supported fleet operations world-wide in tactical watch standing, weapons system operation, mission planning

Staff Officer/Command Center Watch Officer – Commander, Carrier Group Seven

Augmented Staff of USS NIMITZ for fleet training exercises and Persian Gulf Operations. Transferred Retired Reserve January 2001. Highest Award: Navy Commendation Medal

EDUCATION

Naval Postgraduate School, Monterey, CA 1989

M.S. Operations Research

University of Colorado, Boulder, CO 1981

B.A. Mathematics

Contact this candidate