Rokyatu Kiawu

Frederick, MD *****

adt2bo@r.postjobfree.com

240-***-****

Work Experience

Tech Support/ Customer Service

Apple - Frederick, MD

August 2018 to February 2019

• Interacted with customers in response to inquiries, concerns, and requests about products and services.

• Gathered customer/product information and determine the issue by analyzing the symptoms.

• Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more.

Benefits Enrollment Specialist

AmerisourceBergen - Rockville, MD

November 2017 to February 2018

•Collected and reviewed all patient insurance information needed to complete the benefit verification process.

• Verified patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.

• Verified electronic validation of pharmacy coverage and medical eligibility.

• Identified any restrictions and details on how to expedite patient access.

• Documented and initiated prior authorization process, claims appeals, etc.

• Completed quality review of work as part of finalizing product.

• Reported any reimbursement trends/delays to supervisor.

Enrollment Specialist

Strategic Financial - Manhattan, NY

July 2015 to February 2017

Assess new client needs, distribute application materials as required, collect all required documentation, and verify with bank that account has been set up to start client payment schedule accordingly.

Identify and resolve registration problems including improper information, financial errors, outstanding debts, credentials, etc. through heavy inbound/outbound email and phone.

Assist in maintaining databases, processing various registration transactions, enter data, extract application information, request voided checks, initiate a hold if not approved with payment department.

Bank Teller

Northfield Bank - Staten Island, NY

May 2012 to July 2015

Examined checks for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents according to bank policy.

Processed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

Promoted, explained, and sold products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Accounting Clerk - Bookkeeper

Temple of Faith Church - Staten Island, NY

August 2010 to August 2010

Compiled and sorted invoices and checks, account statements, reports, and other financial records.

Utilized computer systems to run databases, pay bills and order supplies, research, track, and resolve accounting problems accordingly.

Balanced general ledger by preparing a trial balance, reconciling entries, maintained historical records by filing documents, and advising management on needed actions.

Assistant Manager - Key Holder

Stride Rite Outlet - Elizabeth, NJ

March 2006 to March 2010

Demonstrated desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers promoting customer service.

Coordinated, planned, opened/closed location and executed all merchandise calendar direction, campaigns, and sales promotions in a timely manner.

Education

Bachelor of Science in International Business

College of Staten Island - Staten Island, NY

2010

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