Customer Service Data Entry

Angela Trueblood

Home: 743-***-****

Cell: 743-***-****

SUMMARY:

Manager of tanning salon:

Hard-working, enthusiastic, and dedicated employee who is focused on customer service and is meticulous in delivering the highest quality service to every client and customer.

SKILLS and ACCOMPLISHMENTS:

Excellent verbal communication

Client relations

Customer Service

Fast learning

Commission Sales Leader

Client satisfaction

Perform well in high-demand, fast-paced

New product development

Customer friendly

Sales and Marketing development

Energetic and Electric Personality

Cash management experience

Leadership Skills

Computer Proficient

Training staff

Computer Literate

Problem resolving

Customer Service

Collaborated with salon owner to ensure the delivery of efficient, high-quality service to all customers

Consistently recognized by management for providing superior customer service

Leader in Sales and Commission for 2 years consecutively

Performed accurate monthly inventories of supplies, and equipment; including:

Tanning lotions, purses, belts, and t-shirts, any product pertaining to tanning.

Educated new employees on proper facility procedures and policies, following strict state health and safety regulations

Trained all new employees in the proper tanning bed cleaning procedures, Sales, Promotion, and Marketing experience

Planned and executed promotional events to market services to new clients

Increased sales by 30% in first 6 months of promotions

Salon voted #1 in Winston-Salem, NC for 2 years running

EXPERIENCE:

Tanning Salon Manager

2/2006 to 8/2010

Got Sun of the Triad

Winston-Salem, NC

Consistently recognized by management for providing superior customer service. Worked closely with customers to ensure customer satisfaction and safety. Resolved customer complaints and issues. As well as maintaining order and making the schedule for every week, and having to juggle every bodies schedule to fit the hours we were open to juggle my employees availability.

SKILLS:

Operations Management

Financial Analysis Forecasting

Accounts Payable Receivable

Communicate Effectively

Asset Value Maximization

Budgeting

Microsoft Office (Outlook, Word, Excel, Power Point) *Quicken * Quick Books* Email, Social Media

Novant

Forsyth Memorial Hospital

Certified Medical Assistant/Medical Receptionist: 3/2011- 4/2017

SUMMARY:

Patient-focused medical receptionist with 6 years of experience delivering patient-centered administrative support. Adept at organizing meetings, scheduling patients' appointments, maintaining medical records, and making complex calculations. Skilled in implementing policies that improve efficiency and enhance productivity in administrative support.

Novant

Forsyth Memorial Hospital

Medical Receptionist: 3/2011- 4/2017

Skills:

Deliver effective customer service and administrative support in a busy medical practice, handling a customer intake of 50+ patients daily

Respond to phone calls, manage insurance pre-certifications, and schedule diagnostic appointments, surgeries, and medical consultations for 250+ patients weekly

Organize meetings for 4 surgeons, maintain medical records, and correspondence files while transferring correspondence/medical records by mail, email, and fax

Perform all bookkeeping functions, such as credits and collections, preparing and sending financial statements/bills, and maintaining financial records

Greeted new patients, identified the purpose of visit and directed them to specific service according to their needs

Managed cash accounts, including disbursed funds while keeping accurate records of collections and disbursements

Streamlined record management system including paper and electronic filing to maintain records of correspondence and patient data with 100% accuracy

Contributed to the implementation of a new system that significantly reduced errors and improved insurance payments by 60%

Created methodical call scripts that enhanced appointment scheduling efficiency by 30% while reducing patient wait time up to 20%

Performed professionally in difficult customer/referring physician situations

Ensures accurate and thorough documentation and completion of all necessary paperwork

Keeps patients, technologists and/or manager informed with regard to patient flow

Provide clear written and verbal communication

Maintains an organized and clean work and reception area

Provides and collects all necessary HIPAA documentation to patients

Accurately performs scheduling tasks when necessary

Work with Physicians to create efficient office operations

Assistants or calls for assistance with patients with ambulatory difficulties

Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns

Perform other work related duties as necessary

Runs and works on-line reports and work ques for Medical Specialty supported departments

Maintains records and makes daily cash deposit as assigned

Performs other duties as assigned

Greets patients and answers the phone in a courteous and professional manner

Collects and copies insurance cards and other pertinent documents

Ensures accurate and timely collection of co-pays, self-pays, and other patient balances.

Follows all HIPAA, compliance, privacy and confidentiality standards

Ensures efficient and accurate data entry into the RIS system for each patient.

Utilizes RIS filter and resources to answer questions associated with insurance, procedures and preparations screens

Places calls to referring physicians for patients expressing difficulty with their procedure

Education:

Forsyth Technical 2003

Community College:

GED, (3.76)

ECPI University 2011-2012

Associate’s Degree: Medical Assisting, (GPA: 3.9/4.0)

Additional Skills:

Proficient in MS Office (Word, Excel, PowerPoint), MS Access, Outlook

House Cleaning Business Self employed

5/2017 to current

Professional Summary:

Accomplished and energetic house cleaner with a solid history of achievement in house cleaning. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, time management and fast learning.

Skills:

• Customer and Personal Service

• Attention to detail.

• Creative Flexible

• Organized

Ability to communicate and deal with patients courteously, professionally, and with a caring attitude

Ability to react calmly, professionally, effectively in demanding or emergency situation to effectively lead the staff as a strong leader and role model

Ability to maintain professional judgment

Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadline

Knowledge of business office operations and basic bookkeeping principles

Ability to multi-task in a high paced environment with good organizational skills

Ability to react calmly, professionally, effectively in stressful or emergency situations

Experience:

Time Management

Active Listening

Fast Learner

Dependable

People person

Collect money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients.

Training new staff

Responsible for cleaning numerous homes in a timely and orderly manner. Arriving on time and working efficiently.

Performs any combination of the following services to keep private homes clean and healthy.

Communicated with homeowners to provide excellent service.

Supply cleaners and clean rags each day for houses.

Lock up properties when finished the job, either house keys or alarm systems.

Supervise others work

In and Out Cleaning

Clean building floors by sweeping, mopping, or vacuuming.

Requisition supplies or equipment needed for cleaning

Contact this candidate