QUALIFICATIONS

Analytical, results-oriented professional with great interpersonal skills seeking a challenging position utilizing strong organizational and problem-solving skills.

PROFESSIONAL EXPERIENCE

Plexous Group March 2021-to Present

QA/QC Specialist

Complete application intakes with individuals and families who apply for services through the Emergency Rental Assistance Program (ERAP)

Process applications and determine eligibility for the ERAP program

Communicate with applicants regarding the status of their ERAP application via written and oral communication.

Advocate on the behalf of applicants with landlords, social service agencies, lawyers and legal systems.

Refer applicants to appropriate services to address their various needs such as food, utility assistance, clothing, medical care, etc. within HCS and to outside resources.

Input data into multiple databases.

Maintain accurate written and computer based files.

Provide accurate and complete monthly reports.

Perform other HCS tasks as requested.

Department of Public Health February 2021-to July 2021

Contact Tracker

Locate and talk with patients that have exposed to Covid-19

Assist in arranging for patients to isolate themselves

Work with patients to identify people with whom they have been in close contact.

Children and Teenager Foudation July 2020-to September 2020

Counseling Internship

Participates on Triage Team and conducts brief assessments with students who walk in.

Conducts intake interviews with students who request counseling services and completes the required clinical documentation via our electronic recordkeeping system.

Provides individual and group counseling to students on a scheduled basis or through crisis intervention.

Provides clinical supervision to a practicum student and maintains supervision notes.

Provides outreach workshops and lectures to campus community.

Maintains up-to-date clinical documentation via our electronic recordkeeping system.

Acts as a liaison between client and campus or community resources as needed.

Utilizes psycho diagnostic assessment procedures and psychometric methods to facilitate psychotherapy as needed.

Department of Family and Children Services March 2019-to March 2020

Social Services Specialist

Initiates timely, face to face responses to screened in reports of alleged child maltreatment and conducts assessments that identify and address safety concerns.

Addresses identified safety concerns by immediately developing and implementing safety plans.

Partners with child(ren) and parents in the development and utilization of the family level outcomes.

Collaborates with community partners to create systems of support for children and families.

Ensures that frequency and quality of visits with children and families are adequate to ensure safety, permanency, and well-being.

Identifies the physical, educational, and mental/behavioral health needs of the children, parents, and foster parents and ensure identified needs were effectively addressed.

Rockdale County Juvenile Court, Conyers, GA March 2016-February 2017

Intake Coordinator

Organized case notes, participant files, organized transportation and organized drug testing

Communicated with surveillance and ensuring home visits/drug screening are being conducted

Ensured community service, as well as other sanctions/incentives are being followed through by participants and maintained records of these (and these orders) are being kept in Five Points Database.

Attended family concerns and communicated through county issued cell phone and a record of any significant communications

Maintain regular contact with the school system by regularly collecting youths’ grades, attendance, and disciplinary reports, as well as attending important school meetings.

Obtain records from other agencies/practioners through a signed Release of Information.

Constructed case management plans with youth and update on biweekly basis.

Conduct local community outreach and identify ways to obtain/screen more referrals

Agency for Children Services, New York, NY April 2012- March 2014

Juvenile Counselor

Managed the children behavior and encouraged them children about life issues.

Counseled children during crisis and helped implement goals for their individual lives

Kept a safe environment the children

HELP USA, New York, NY August 2010- April 2012

Case Manager

Integrated intensive case management to provide services and referral on behalf of residents in the areas of counseling, service planning, employment, substance abuse, educational, entitlements and medical.

Guaranteed services and referrals to ensure the expeditious placement of individuals into permanent housing and becoming self-sufficient.

Conducted initial intake interviews and assessments and coordinate all intake information to formulate an individual living plan.

Provided leadership and direction of employment for all residents.

Elrich Residential Program, Bronx, NY July 2007- January 2008

Case Manager

Provided ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs.

Coordinated the integration of social services functions into the patient care, discharge, and home planning.

Directed and participates in the development and implementation of patient care policies and protocols to provide advice and guidance in handling patient needs.

Trained and instructed individuals per individual program plan under Department policies.

Accurately documented all progresses made with individuals along with monthly contact grids.

Visiting Nurse Services of New York, New York, NY August 2005- July 2007

Team Assistant

Acted as a member of the multi-disciplinary health care team by performing a broad array of administrative, and customer service activities that support patient’s services and related team responsibilities.

Served as liaison between patient, management and peers to ensure all requests and services are provided accurately per needs.

Assisted physicians and nurses out in the field to ensure quality patient care and regulatory compliance.

Evander Child High School, Bronx, NY February 2000- March 2003

Paraprofessional

Created and implemented student tracking system resulting in a 20% increase in attendance of students.

Collaborated closely with peers to ensure that parents and students are more involved in their future.

Responds to inquiries from a variety of sources for and resolving issues, providing information and/or direction to other sources.

EDUCATION

Capella University

Master of Arts; Clinical Psychology 2008-Present

College of New Rochelle,

Bachelor of Arts; Psychology 2003-2007

SKILLS

Microsoft Suite: Excel, Word, Power Point, Publisher, Outlook, Certificate in Medical Billing, Five Points system and Shines

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