Administration, Microsoft Office, Mathematics
Resume:
Roderick Watkins
Macomb, IL *****
****************@*******.***
Adaptable college graduate with a Bachelor of Science (B.S.) in Business Administration - Marketing with 5+ years of work experience. Aiming to leverage academic experience and a proven knowledge of customer communications, order processing, and workflow planning to successfully fill a necessary role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PSR - Patient Service Representative
Shirley Ryan Ability Lab - Chicago, IL
November 2022 to Present
• Manage appointments for physicians & patients
• Correct clerical errors
• Check in patients for their appointed times
Store Shopper-Whole Foods
AMAZON - Chicago, IL
November 2019 to March 2021
• Prepared grocery orders for customers in a timely manner
• Maintained a clean workplace
• Examined product quality in the selection process Sortation Associate
AMAZON - Chicago, IL
July 2019 to September 2019
• Moved pallets and packing material to designated vacant storage areas for operational safety.
• Maintained high-level work standard achieving high accuracy sorting and processing.
• Prepared packages to be picked up & distribute
Receptionist/Office Assistant
Mercy Hospital and Medical Center - Chicago, IL
November 2016 to June 2018
• Used the computer to access information upon request
• Answered telephones
• Often moved and transported supplies
Customer Service Associate
WALGREENS - Chicago, IL
August 2012 to October 2016
• Developed and actualized customer service initiatives to decrease wait times in the busiest Walgreens in Chicago. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Managed inventory counts, both in the electronic system & through stocking
• Made deliveries from the pharmacy department to elderly resident residing nearby
• Occasional clerical & office duties
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Informed customers about special promotions and provided detailed information for various products.
• Cashiering & money handling duties
• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants. Education
Bachelor of Science in (B.S.) Business Administration - Marketing Concentration
CHICAGO STATE UNIVERSITY - Chicago, IL
Skills
• Scheduling
• Marketing
• Clerical Experience
• Salesforce
• Account Management
• Microsoft Office
• Microsoft Powerpoint
• Microsoft Outlook
• Strategic Planning
• English
• Blogging
• Social Media Management
• Decision-making
• Excellent communication
• Etiquette
• Math
Contact this candidate