MESSIAH JACOBS

QUALIFICATIONS PROFILE

adt2aj@r.postjobfree.com

804-***-****

Richmond, VA

Summary

Experienced Customer Care Consultant who also has a strong background in marketing and sales. Adept at analyzing a problem and quickly developing a solution negotiating with disgruntled customers and developing ways to track customer satisfaction. Specializes in retail sales and the hospitality industry.

CORE QUALIFICATIONS

Strong negotiating skills

Excellent communicator

Efficient analytical skills

Works well as part of a team or as an independent

Strong sales and marketing background

Some managerial experience

Dedicated to creating a smooth customer experience

CAREER EXPERIENCE

Carmax 2020-Present

Customer experience consultant (Remote)

Deliver a world class customer experience by guiding customers through a stress- free, streamlined vehicle-purchasing process. Conducting test drives, obtaining finance applications and terms, offering optional service agreements, and transferring vehicles to desired destinations.

Responsible for gathering customer service performance information and developing a weekly report for management.

Assisted in developing a training program for new customer service associates.

Responsible for answering customer service calls and developing efficient solutions and service

Provide technical information regarding new vehicles, driving systems, equipment, and services to potential customers and dealers.

Teleperformance 2018-2020

Insurance agent (Remote)

Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.

Enhanced insurance agency reputation by accommodating new and different requests by exploring opportunities to add value.

Spent ample time with each customer, verbally reviewing and explain documents for client comprehension

Built relationships with clients through clients through active listening and verbal communication to provide excellent service.

Achieved high satisfaction ratings through proactive one call resolutions of customer issues

Booked appointments, answered phones, handled payments and created client servce tickets.

Amazon, Richmond, VA 2016-2018

Amazon Delivery Driver

Coordinate with route dispatcher to deliver customers’ orders accurately. Conduct vehicle inspection, load products, and ensure compliance with road safety regulations while driving. Utilize a handheld device for routing and customer delivery information.

Met and exceeded expected productivity target of 20 houses per hour and 200 houses in 8 hours.

Successful at expediting deliveries with an average of 35 stops per hour and 200 stops in 6 hours.

Assisted struggling subordinates with meeting delivery targets within timelines.

Ensured safety in routine operations; accomplished FICO® Safe Driving Score in the top 10%.

Breakthru Beverage, Richmond, VA 2015-2017

Warehouse Associate

Served as an Inventory Specialist and completed inventory counting process to ensure accuracy. Ensured execution of operations complies with warehouse safety procedures. Operated forklift, order picker, pallet jack, clamp truck, as well as loading and unloading trucks to stack items and prepare orders for shipping.

Met and exceeded average rate of 150 by successfully moving an average of 300 per hour.

Additional Experience as Support Manage, Cashier, and Backroom Associate for Walmart

EDUCATION

Major: Psychology

Nassau Community College, 2014

COMMUNITY WORK

Lived Experience Expert, Advocates for Richmond Youth, 2017 – Present

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