Service Counselor Bank Teller

Sherrell S. Frederick-Seyarto

(***) *** - ****

adt2aa@r.postjobfree.com

Education, Certifications, and Licenses

**** ******* **** ****** *******, CA

Diploma

**** ****** ******* ********, **

Travel Agent

04/1988 - 04/1999 State of California

Insurance Solicitor

Work History

11/2000 - 12/2001 Investors Title Company Glendale, CA Receptionist

• Answered and directed calls using a multi-line telephone system

• Screened and verified visitors for identification, credentials, and purpose of visit to maintain security of personnel and office environment

• Answered upwards of 80 calls a day on average

11/1999 - 11/2000 Burbank Credit Union Burbank, CA 09/1998 - 11/1999 California Credit Union Los Angeles, CA Bank Teller

• Promoted and sold banking products and financial services

• Balanced bank vault of daily withdrawals and deposits

• Consulted with customers regarding needs and concerns

• Collected memberships and updated accounts to reflect new balances, issued Money Orders, Cashiers Checks, and Traveler Cheques.

03/1998 - 09/1998 Automobile Club of Southern California Burbank, CA Member Service Counselor

• Displayed strong phone etiquette, effectively resolving customer concerns

• Helped members resolve account issues and navigate internal systems to handle routine needs

• Worked under strict deadlines to service requested and emergency callouts 04/1995 - 03/1998 Home Depot Covina, CA

Cashier and PBX Operator

• Answered and directed calls using a multi-line telephone system

• Answered upwards of 100 calls daily

• Handled cash, credit cards, and daily balancing

• Identified customers financial needs, goals, and objectives

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