MARK HAYES

**** * ****** ***

Denver CO *****

808-***-****

adt2a7@r.postjobfree.com

OBJECTIVE

To obtain a Full-time position with hopes of possibilities of advancement to Management. Profile Highly motivated with 20years of service industry and 8years management experience in Hawaii. Arose the ranks of the service industry from entry level positions to General Manager. Built many quality relationships with distributors and suppliers. Created a clientele and following while building lifelong friendships along the way. Received numerous promotions, awards, and certificates throughout career.

EXPERIENCE

2022-Present BARTENDER at Gaylord Rockies by Marriott: Lobby Bar

Verify Identification and age requirements of guests, Mix and create traditional and creative cocktails. Process payments from customers, clean workstation. Make suggestions on customers' taste and preferences. Record and balance cash receipts and prepare cash deposits. Open and maintain tabs throughout shifts. Build a rapport with regular customers to create a positive atmosphere. Set up seasonal satellite bars for large events and conventions. Served conventions with 2500+ people.

2021-2022 BARTENDER, ChopHouse Denver International Airport

Verify Identification and age requirements of customers. Mix and create traditional and creative cocktails. Process payments from customers, clean workstation. Make suggestions on customers' taste and preferences. Record and balance cash receipts and prepare cash deposits. Open and maintain tabs throughout shifts. Build a rapport with regular customers to create a positive atmosphere.

2018-2021 BARTENDER/ MOD, Kailua Tavern Oneawa St, Kailua, HI 96734

Opened/relaunched an existing bar. Created a new cocktail menu, hired and trained new staff, implemented new operations to management. Created nightly specials and managed karaoke venues. Dialed in liquor inventory and purchasing, managed employees scheduling of shifts. Built an entirely new clientele from the ground up.

2018-2021 BARTENDER/ MOD, Honolulu Tavern 417 Nohonani St, Honolulu, HI 96815

Took over the Monday/Tuesday night shifts as a favor to the owner. Nearly quadrupled the previous bartender's average nightly ring which helped the owner determine the pilferage that existed in her bar. Helped her dial in every aspect of her bar. Tightened up the bartender's service from pour to attitude. Revamped clientele by removing a bunch of undesirable regulars. Implemented new strategies of success. Terminated/hired staff.

2007-2018 MOD & BARTENDER, Tsunami’s Waikiki Honolulu, Hawaii

Created new strategies for success through promotions of entertainment and operations. Created menu and nightly drink specials. Implemented new policies for operations and safety. Hired and trained staff to be proficient in all aspects of the bar industry; security, servers, bar backs, bartenders, and managers. Responsible for safe handling of opening and closing banks and deposits.

2004-2009 Assistant Bar Manager & Bartender, Ocean Club Honolulu,

Hawaii Provided guests with an over-the-top, one-of-a-kind experience of service. Establishment awarded the top-ten-night club in America, for ten years straight. Responsible for managing bar-backs, runners, food runners and security. Dealt with distributors and sales representatives in collaboration for major venues and promotions.

2002-2004 Owner & Operator, Stage Door Deli & Laughing Lizard Comedy Lounge Alexandria, Virginia Owned and operated as a 50% shareholder in a popular restaurant and comedy club. Responsible for all Product ordering and receiving. Created Promotions and entertainment venues with bands and comedians. Managed all operations of restaurant and bar. Handled employee hiring, scheduling, and payroll.

EDUCATION

TRAVEL INDUSTRY MANAGEMENT, UNIVERSITY OF HAWAII MANOA

HIGH SCHOOL DIPLOMA, MARYKNOLL HIGH CATHOLIC SCHOOL

SKILLS

* Highly adaptable to all service industry environments.

* Great personable skills with guests and employees.

* Consider all situations a chance to shine.

* Restaurant Safe food handling prolific.

* Bar and cocktail handling prolific.

* Excellent communication skills.

* Experienced in Bar mixology.

* Excellent organized skills and work well under pressure.

* Efficient at maintaining an orderly and clean workspace

* Proficient in handling cash, debit, and credit card transactions.

*Excellent in customer service.

AVAILABILITY

Open to part-time or full-time positions: nights, weekends, holidays

REFERENCES

Christine Smith -- Current Supervisor at Gaylord Rockies -- 303-***-****

Maurice Elders -- Team leader at Gaylord Rockies -- 602-***-****

Randy Belisle — Owner & Operator, Tsunami’s Waikiki — 808-***-****

Jason Rod — General Manager, Ocean Club — 808-***-****

Gabriela Villa – Bartender, Kailua Tavern- 808-***-****

Hynn Park – Manager, Artistry Honolulu- (808)729=3312

Burt Kawasaki- Owner and Operator Artistry Honolulu- 808-***-****

Noah Esperas- Lifelong friend – 415-***-****

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