Front Desk Office Manager
Resume:
JAMON WHITMORE
Phone: 225-***-****
Email: adt29l@r.postjobfree.com
Address: Austin, 78751 (US)
PROFESSIONAL SUMMARY
Front Office Manager with numerous years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures. Expert at communications, guest relations, and service recovery. Currently seeking a leadership role within a reputable hospitality organization.
EMPLOYMENT HISTORY
Sep. 2022 - Oct. 2022
Philadelphia, Pennsylvania
Task Force FOM, Aloft Philadelphia Downtown
•Greet, register, and assign rooms to guests
•Compute bills, collect payments, and make change for guests..
•Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
•Prepare operational or risk reports for management analysis.
•Recruit staff members and oversee training programs.
•Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
•Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
•Coordinate front-office activities.
Aug. 2022 - Sep. 2022
Cincinnati, Ohio
Task Force Front Office Manager, Westin Cincinnati Downtown
•Greet, register, and assign rooms to guests of hotels or motels.
•Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
•Prepare operational or risk reports for management analysis.
•Recruit staff members and oversee training programs.
•Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
•Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
•Coordinate front-office activities.
Apr. 2022 - Aug. 2022
Syracuse, New York
Task Force FOM, Marriott Syracuse Downtown
•Greet, register, and assign rooms to guests
•Compute bills, collect payments, and make change for guests..
•Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
•Prepare operational or risk reports for management analysis.
•Recruit staff members and oversee training programs.
•Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
•Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
•Coordinate front-office activities.
January. 2021 - March. 2022
Austin, Texas
Night Audit Supervisor, Sheraton Austin
•Greet, register, and assign rooms to guests of hotels or motels.
•Plan, schedule or supervise the work of other employees.
•Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
•Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
•Compute bills, collect payments, and make change for guests.
•Act as MOD in the absence of the front office manager.
•Supervise training of new hires.
November. 2015 - October.
2018
Zachary, Louisiana
Front Desk Supervisor/Night Auditor, Holiday Inn Express
•Greet, register, and assign rooms to guests of hotels or motels.
•Make and confirm reservations.
•Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
•Plan, schedule or supervise the work of other employees.
•Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
•Keep records of room availability and guests' accounts, manually or using computers.
•Issue room keys and escort instructions to bellhops.
•Contact housekeeping or maintenance staff when guests report problems.
EDUCATION
Present
Bachelor of Science:Computer Information Technology
•Austin Community College, Austin, Texas
SKILLS
Supervisory
Expert
Multitasking
Expert
Problem Solving
Expert
LightSpeed
Expert
Opera PMS
Expert
Customer Service
Expert
IHG Brand Standards
Expert
Marriott Brand Standards
Expert
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