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Personal Assistant, customer service expert, office manager

Location:
Poway, CA
Posted:
December 16, 2022

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Resume:

PROFILE

Professional Real Estate Manager and Realtor with over 8 years of experience in all aspects of Real Estate and Financial Services. I have extensive back ground in contract negotiation, contract compliance, marketing, building and maintaining company wide systems, and team management. I thrive under pressure and adhere to strict deadlines while adapting to challenging situations and conflict resolution. I work well in both team and individual environments and bring my attention to detail in all projects. REALTOR, TRANSACTION COORDINATOR, SELF EMPLOYED - 09/2020 - PRESENT Fathom Real Estate - San Diego, Ca

As a realtor, I manage all aspects of my business to include contract preparation, negotiations and compliance, transaction coordination between multiple agencies and transaction processors and ensuring timelines are kept per contract. In addition, I create and maintain systems for CRM, prepare and compare market analysis, and provide customer service to the needs of my clients. As a small business owner, I also provide the services of accounting, marketing, and supply ordering and management. ASSISTANT REGIONAL OFFICE MANAGER, REALTOR - 03/2017 - 09/2020 Century 21 Award - 1306 Main St Ramona, Ca 92065 - Supervisor: Thad Clendenen - Phone: 760-***-**** While working as the Assistant Regional Office Manager, I led a team of office administrators and ensured the smooth operation of multiple offices. As part of my duties for the company, I coordinated and scheduled my supervisors schedule, I assisted and mentored agents with transaction compliance issues, contacted other agencies to mitigate contractual issues to meet a common goal, handle any accounting issues from my offices and taught weekly meetings on market updates, sales production and goals, and marketing. As the manager, I was in charge of onboarding agents and training in the companies technology systems, assemble and present sales reports and profit and loss reports for my offices, interviewing prospective team members, and handling accounting and payroll for my team. REAL ESTATE ADMINISTRATOR - 03/2014 - 03/2017

Andrew Arroyo Real Estate - 12636 High Bluff Dr #400 San Diego, Ca 92130 - Supervisor: Mindi Landry - Phone: 760-***-**** While working as the Administrator for Andrew Arroyo Real Estate, I served as the personal assistant to Andrew Arroyo and coordinated his daily schedule with meetings, travel accommodations, and business plans. In addition, I obtained experience in marketing, company systems, and agent onboarding. As part of my marketing duties, I created and maintained agent and company websites, email accounts, and various marketing pieces for agents that followed the guidelines set forth by the Department of Real Estate and the company. In addition to marketing, I became heavily involved in the systems the company used for payroll, agent communication, transaction management and database services. I also would onboard agents and host trainings for new and current agents on the company’s systems and how to operate them. A collateral duty was to also host and plan various company public events and meetings.

REAL ESTATE ADMINISTRATOR - 02/2012 - 03/2014

Century 21 Award - 1306 Main St Ramona, Ca 92065 - Supervisor: Felipe Bernie - Phone: 949-***-**** As the Administrator for Century 21 Award, I performed secretarial duties and was in charge of planning and coordinating company events, compiled and presented sales reports for the office, and run weekly meetings on a variety of topics within the real estate business while drafting, organizing and maintaining meeting minutes. In addition, I was charge of open house events, effectively communicate the needs of agents and clients, and managing and maintaining the supplies for the office. Danielle Egan - Page 1 of 3

DANIELLE EGAN

1944 Raymond Ave Ramona, CA 92065 - 619-***-**** - adt28p@r.postjobfree.com EDUCATION

CENTURY 21 AWARD LICENSING COURSE - SAN DIEGO, CA - CERTIFICATE, 08/2013 GROSSMONT COLLEGE - GENRERAL EDUCATION

COMMUNITY SERVICE/VOLUNTEER WORK

BOARD DIRECTOR - 11/2019 - 11/2021

Ramona Real Estate Association - PO Box 1134 Ramona, Ca 92065 I served on the board of the directors for the Ramona Real Estate Association as a voting member. As a voting member, my position consisted of scheduling and coordinating community outreach events for vendors and realtors within the community, writing press articles for the Ramona Sentinel, and maintaining email lists for the members to ensure all events were distributed accordingly. PUBLIC RELATIONS CHAIR - 05/2017 - 05/2020

Ramona Pony Baseball - 434 Aqua Lane Ramona, Ca 92065 As the Public Relations chair, I served on the board of the directors for the Ramona Pony Baseball board as a voting member. I organized and hosted community outreach events for registration, organized and developed online registration, developed and maintained the leagues website and social media page, and attended monthly meetings while creating and maintaining meeting minutes. JOB RELATED SKILLS

• Attention to detail despite busy work setting

• Maintaining a clean and organized work environment

• Strong communication skills

• Deescalating stressful situations

• Type at 65 words per minute

• Well versed in Microsoft Office

• Maintain confidential or sensitive information

REFERENCES

Name Employer Title Phone Email

Dakota Studley University of Saint Augustine

for Health Sciences

Physical

Therapist, DPT 760-***-**** adt28p@r.postjobfree.com Mindi Landry Andrew Arroyo Real Estate Realtor/Agent Mentor 760-***-**** adt28p@r.postjobfree.com

Roma Lovell Entrepreneur Transaction

Coordinator 760-***-**** adt28p@r.postjobfree.com

Danielle Egan - Page 2 of 3



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