John Thomas

**** ******** *****

Antioch CA,*****

510-***-****

adt26a@r.postjobfree.com

Objective

Receive employment and become an asset for that company based on skills that I have already received and my ability to learn new skills.

Employment History

Mobile Residential Security Agent

Surefox Security 02/22- Current

●Operated motor vehicles in a safe and legal manner

●Conducted ongoing threat, risk, and vulnerability assessments

●Responsible for client and family safety, as well as safeguarding client assets

●Worked independently and adapted to various work-paces while always maintaining a high-level of attentiveness and energy

●Attended project meetings upon request to assess the security implications of proposed changes

●Kept an accurate and up to date daily activity record

●Ensured that any incidents or accidents the officer is involved in are duly recorded and reported in accordance with Surefox’s Standard Operating Procedures (SOP)

●Prepared reports on accidents, incidents and suspicious activities

●Observed departing personnel to protect against theft of company and/or client property

●Permitted authorized persons to enter property and monitor entrances and exits

●Contacted the police or fire department if and when there is an emergency

●Watched for unusual activity and respond immediately and safely to emergency situations on-site

●performed security patrols of designated areas on foot and/ or by vehicle while monitoring access

●Maintained a Residential Security Team command post within assigned Surefox vehicle

●responsibilities included, but are not limited to responding to emergency events, medical & non-medical issues, incident detection, observation, physical security, overwatch and reconnaissance to assigned clients, staffing deficiencies, handling client requests in a timely manner, and basic vehicle inspection

●Strong writing and interpersonal skills

●CPR/First Aid/AED certification

●Possesses the ability to effectively communicate with people at all levels and from various backgrounds

●Demonstrated competence in reacting to and handling emergencies

●Good judgment with the ability to make timely and sound decisions

●An current BSIS guard card for California.

●Possess a valid and current driver license and a clean driving record

Crew Member

Trader Joe's 1885 University Ave, Berkeley, CA 94703 02/22-6/22

●Stock shelves

●Check out customers

●provided excellent customer service

Security Officer

Allied universal (Fairmont Hotel) San Francisco, CA 9/21- 02/22

● Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.

● Greeted hotel guests and issued room keys.

● Examined hazardous incidents and accidents to uncover the causes and provided corrective actions.

● Instructed staffers during fire drills so that they were aware of the proper evacuation routes and reporting techniques.

● Responded to emergency situations in the most efficient, effective ways possible.

● Created and implemented safety policies and procedures for medical facilities.

● Supervised safety audits and oversaw investigations into hotel quality issues.

● Created and implemented programs, policies, and procedures that were designed to effectively reduce or eliminate injuries and hazards in the workplace.

● Conducted regular inspections of the facilities to ensure that they were compliant with fire, hazard and safety guidelines.

● Collaborated with engineers to discuss existing and potential engineering projects and products.

● Maintained open and effective communications with project teams to increase productivity.

● Led cross-functional team to share important information across departments to improve operational efficiency.

Front end Associate

Whole Foods Market, San Francisco, CA 2/19-2/21

●Stock shelves

●Check out customers

●provided excellent customer service

Q & A Admin / Damage control

8 /18 – 1/19 Fed-Ex, South San Francisco, CA

●Monitored and controlled package volume to ensure customer items were delivered in a time

●Provided great customer service

●Greeted incoming customers with professional approach and provided friendly, knowledgeable assistance.

●Generated shipment invoices, prepared packages and set up courier deliveries for customers.

●Ordering and efficient management of company resources.

●Mitigated financial discrepancies by managing commercial item accounting.

●Organized files, developed spreadsheets, faxed reports and scanned documents.

●Maintained all office files, both electronic and hard copies.

●Helped senior clerical staff complete daily workloads.

●Provided a high level of administrative support

●Responded to telephone inquiries from clients, vendors and the public.

●Improved office efficiency, managing client correspondence, record tracking and data communications.

●Oversaw staff correspondence, record tracking and data communications, which resulted in effective automation of office operations.

●Improved communication efficiency as primary liaison for departments, clients and vendors.

●Managed incoming and outgoing calls for busy warehouse

Package Handler

8 /18 – Currently Fed-Ex, South San Francisco / Hayward, CA

●Used scanners to track parcel information such as condition or receipt.

●Ensured packages were sealed properly.

●Assisted in loading delivery trucks with prepared packages.

●Inspected product load for accuracy and safely transported it around the warehouse.

●Loaded and unloaded 10 delivery vans per shift.

●Loaded products weighing up to 100 pounds onto trailers for delivery.

Safety & Security Agent

12/12 -10/17 W-Hotel, San Francisco, CA

●Provided end-of-month audits of the resort to upper management as required.

●Served as public relations representative for the hotel.

●Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

●Greeted hotel guests and issued room keys.

●Examined hazardous incidents and accidents to uncover the causes and provided corrective actions.

●Instructed staffers during fire drills so that they were aware of the proper evacuation routes and reporting techniques.

●Responded to emergency situations in the most efficient, effective ways possible.

●Created and implemented safety policies and procedures for medical facilities.

●Supervised safety audits and oversaw investigations into hotel quality issues.

●Created and implemented programs, policies, and procedures that were designed to effectively reduce or eliminate injuries and hazards in the workplace.

●Conducted regular inspections of the facilities to ensure that they were compliant with fire, hazard and safety guidelines.

●Collaborated with engineers to discuss existing and potential engineering projects and products.

●Provided hands-on technical support, advice and mentoring to all levels of personnel.

●Maintained open and effective communications with project teams to increase productivity.

●Led cross-functional team to share important information across departments to improve operational efficiency.

●Called 911 in the event of an emergency.

●Maintained stamina during long periods of sitting, walking, standing, climbing stairs, or driving with and without reasonable accommodations.

Loss Prevention Agent

11/10 – 4/12 Macy’s, San Francisco, CA

●Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.

●Patrolled buildings, facilities and perimeter areas to prevent damage to property.

●Checked and secured building entrances.

●Patrolled the premises regularly to ensure safety of employees and visitors.

●Called and coordinated with police, fire and EMT services.

●Conducted fire watch patrol and asset protection surveillance for Macy's.

●Acted as the sole dispatcher and central point of contact for the entire store.

●Monitored access control systems, including CCTV systems.

●Immediately reported fires, accidents and other safety hazards.

●Detained individuals when necessary to prevent loss of store property.

Education

2006 - Deer Valley High School - Antioch, CA

High School

2008 - Job Corps Treasure Island - San Francisco, CA

Cement masonry program

Other Experience

Telesales Representative

●Gave information about available products and services including membership details and purchase advantages.

●Proficient at computer dialing and computer software.

●Handled inbound telephone calls from interested customers.

●Contributed to team efforts by successfully accomplishing $400 in daily sales goals.

●Maintained proficiency in revenue and sales.

●Made 1000-5000 per day.

●Collaborated with management to resolve concerns and problem calls.

●Contacted private individuals or businesses by telephone to solicit sales.

●Skilled Professional who can communicate clearly and effectively with a wide range of different types of people

●Exceptional Customer service

●Submitted applications to credit analysts.

●Complied applications and paperwork and double-checked for accuracy.

●Reviewed applications at the front desk.

●Approved loans that met specifications.

●Provided regular updates to all parties on the loan status.

●Kept track of each loan from application to funding.

●Assisted with the preparation of sales presentations.

Safety Attendant

●Responded to service requests and maintained on-call status for emergency service needs.

●Obtained all sign-offs and certificates of occupancy.

●Ensured that contractor personnel adhered to the quality standards and requirements of plans and specifications.

●Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

●Ensured that employees were adequately trained on processes and equipment use.

●Performed weekly maintenance assessments.

●Inspected fire and security alarm systems.

Sales Associate

●Provided expert product and service information.

●Described merchandise and explained product operation to customers.

●Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.

●Attended specialized product trainings to educate associates on industry trends.

References

References are available on request.

Contact this candidate