Sales Associate Customer Service
Resume:
Silvia Unat-Almanza
Resume
Des Moines, WA 98198
**********@*****.***
EXPERIENCE
Credit Corp Solutions, Federal Way, WA — Customer
Relationship Manager
May 2022 - Sep 2022
● Debt collecting job // at a collections company
● Customer servicing over the phone
● Being able to speak with customers calmly and respectfully
● Also being assertive and transparent about customers situation since they’re in collections
● How to handle di cult situations where the customer may yell and be harsh over the phone
● Emailing customers depending on their situation and how to professionally communicate with them
● Have e ective communication skills such as confidence, being able to build rapport to have the customer trust you
● Multitasking by being able to speak with customer on phone while navigating various sources and systems to provide the right answer
● Able to handle stressful situations
● Regularly updating information when needed and required
● Working on tight deadlines and targets
● Knowledge in MS o ce and databases
● Can negotiate and persuade customers to pay o their debts
● Building and creating payment plans to make it as financially realistic for customers situations
● Bilingual and can do all mentioned skills in Spanish as well. American Eagle, Tukwila, Wa — Brand Ambassador
Mar 2021 - May 2022
● Selling jeans and helping customers look for the specific style, size, washes they’re looking for
● Have customers sign up for out rewards program by o ering the benefits if they were to sign up
● Refilling and stocking clothing all over the floor to make it easier for customers to find their sizes
● Ringing on the registers to help customers leave the store with their products as quick as possible
● Maintaining the sales floor by keeping it as organized and put together even during busy hours
● O ering honest feedback if customers asked about fits and how a product suits them
SKILLS
Great at being able to answer any
questions customers may have
Fast folder and recovery on the
sales floor
Able to work under stressful
circumstances and situations
Cash handling from a flagship
store to a core store
Over 4 years of cashiering
experience
A Lead that my coworkers can
go-to for questions for any
customer concerns
Organized and great
communication
Being able to de-escalate
situations with a customer who
has concerns
Plenty of experience regarding
any kind of circumstances with
confusion, questions, complicated
register related issues from
customers
Able to multitask and handle
multiple tasks at once and get
them done in a timely manner
Able to be personable with
customers and putting their best
interests first if it’s not against
store/company policies
Answering phone calls to help
solve any customer concerns, or
find things they’re looking for
More than 4 years in retail, and
customer service
● Running clothes from the fitting room to have all products we have available be put out on the floor
● Getting customers to try on our clothing so they know whether the product will work out or not
● Being as engaged as possible to let customers know we are there for them whenever they need it
● Working long hours between 6-8 hours
H&M, Tukwila, Wa — Sales Advisor
Mar 2021 - Oct 2021
● A sales advisor who helps garment care clothes on the floor, maintain the sales floor during peak hours
● Ringing on the cash point several hours throughout the day
● Doing truck shifts by processing clothes and refill on the sales floor
● Helping customers find certain clothing pieces they’re looking for
● Markdowns, rotations, backstock and refilling
● Answering phone calls to answer questions, find items we have in our store
● Providing quality and excellent customer service to all the guests that enter our store
● Getting guests to sign up for our membership program to get discounts, deals and to have them comeback to our store
● Train new hires about our functions and store operations Old Navy, Tukwila, Wa / Chicago, Il — Brand
Associate/Cashier Lead
Sep 2017 - Mar 2021
● A sales associate who helps maintain the sales floor from getting out of control
● Greeting customers and providing quality service and support
● Processing clothes in the fitting room and running them back out on the floor
● Ringing on the registers, for long periods of time during rush hours and busy weekends
● Helping customers find items they’re looking for
● Counting cash every night/morning from the register tills
● Packaging clothing ordered online to do ship from store
● Replenishing clothes from back stock
● Markdowns, signage, moves, and reticketing
● Sales leading and being able to do manager roles when needed EDUCATION
University of Illinois at Chicago, Chicago, IL — BFA AUG 2018 -
The second and current university that I am attending to finish getting my bachelor’s in fine arts. I am attending remotely via the online school. Plenty of experience with
technology, such as MS windows
iOS and android functions
Using mobile devices/computers
to help find products for a
customer if we have it available in
our store
Possess exceptional interpersonal
and communication skills (e.g.,
verbal, written, listening).
Can use computers and easily
figure out functions such as MAC
or Windows
Typing speed of 60 WPM.
AWARDS
Employee of the month, LP
Awareness of the month
LANGUAGES
English, Spanish
Contact this candidate