Carmen Vargas

*** ***** ***** ***

Mt Holly, NJ *8060

609-***-**** / adt240@r.postjobfree.com

Professional Summary

Multi-Disciplinary professional with over 17 years’ experience in facility customer service. Combines an analytical approach with organizational awareness while maintaining professionalism, integrity and the willingness to learn. Thoroughness and interpersonal skills to identify requirements develop solutions and coordinate support across all levels to achieve the final results. Functions equally well as independent contributor, team member or team leader.

Skills

Multi-line phone operation proficiency / Skilled in call center operations customer interface expertise – received customer service award / Advanced clerical knowledge - professional phone etiquette / Excellent communication skills / Works well under pressure / Excellent planner and coordinator Flexible / Microsoft Office Applications Data Verification, Validation Communicate with large groups Credit Card Transactions / Accurate Cash Handling / Efficient Multi-Tasker Work History

Store manager- Jan 2022 - To present

Ross dress for less Burlington nj 08016

● Cashier office

● Stock room

● Store manager

● Manage 20 or more employees, direct them to there job

● Close and open the store

● Interview candidates for employment

Assistant Manager - March 2018 to December 2020

Creative Financial Network Willingboro,Nj

● Responsible to close and open office

● Scheduled clients mortgage Loans

● Pre-approve mortgage loans

● Filed documents

Sales/Driver - April 2016 to November 2017

Advance Auto Parts Mt Holly, NJ

● Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

● Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise.

● Politely assisted customers in person and via telephone.

● Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

● Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

● Helped drive sales goals and achieve monthly quotas.

● Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Routinely answered customer questions regarding merchandise and pricing.

● Deliver Parts to shops and other auto store parts. Payroll Administration/Clerical - February 2013 to May 2015 Ebenezer LLC Mt Holly, NJ

● Earned management trust by serving as key holder, responsibly opening and closing Office. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

● Maintained cleanliness and presentation In Office Room.

● Filling, Organized files

Cashier January 2011 to September 2012

Dollar Tree Mt Holly, NJ

● Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle.

● Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

● Bagged, boxed or gift-wrapped sold merchandise per customer's request.

● Organized store merchandise racks by size, style and color to promote visually appealing environment.

● Routinely answered customer questions regarding merchandise and pricing. Administrator Associate - April 2002 to December 2009 Virtua Memorial Hospital Mt Holly, NJ

● Scheduled patient procedures. Organized and maintained patient confidentiality.

● Validated and verified patient information for procedure.

● Created and maintained doctors schedule.

● Translated from English to Spanish.

● Microsoft Office Proficiency Receptionist Area Dedicated Team Player

● Excellent Communication Skills. Daily Office Operations - Proficiency with Excel Spreadsheets Communication Skills and professional phone etiquette February 2001 to December 2002

Toy R Us Burlington, NJ

● Customer service

● Answering calls

● Cashier

Education

High School Diploma, 1997 Rancocas Valley Regional High School Mt Holly, NJ

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