Customer Service Local Driver

Tejis Kule

Orlando, FL ***** Tel: 407-***-**** Email: *********@*****.***

Summary:

I am an accomplished, results-driven, hard-working individual who strives in fast paced environments. Experience over 10 (ten) years of providing world class customer service experience with a strong background in retail and food industry. I have a good record of providing safe and on time deliveries as a US express Truck Driver for the past Year. Excellent communicator with ability to interface with clients and internal employees of all levels to ensure great service is provided and customer’s demand is met.

Languages:

English: Native/Bilingual proficiency.

Lingala: Fluent (African language spoken in certain parts of Central Africa).

French: Elementary proficiency.

Skills and Expertise:

1.Microsoft Office, Excel, PowerPoint, Word.

2.Several internal AT&T software programs i.e. Mobility Clarify, Telegence CSM, Cacs-Telecom, Snooper 6.

3.CDL Class License owner (Commercial Driver’s License)

4.Currently sitting for the Hazardous Materials Registration exam.

5.Over six months experience as dedicated local driver for in-city deliveries

6.Qualified to operate a 10 speed transmission

Education:

1.High School Diploma from Timber Creek High School - 4/22/2007

2.Associate’s Degree in General Studies from Valencia College - 12/14/2013

Professional experience:

07/16/2018 to present

Ryder logistics

Job title: CDL class A truck driver dedicated CVS

02/27/2017 to 07/15/2018

US Express Truck Driver

1.About one year experience operating a tractor trailer

2.Several months experience as over the road team driver and Dedicated local driver

3.Excellent maneuvering skills when backing, turning, and forward driving

4.Excellent time-management skills and on time deliveries

5.Keep a clean work environment. I make a habit of cleaning out the truck once a week

6.Keep a clean and up to date log and always complete and efficient pre trip and post trip inspection

01/22/2007 to 01/15/2017

Customer Service REP 1 Credit and Collections, AT&T Mobility (Orlando, FL)

1.Responsible for providing world-class service experience to our customers.

2.Receive incoming calls from customers or Care Reps regarding payment arrangements on accounts Active in Collections.

3.Receive incoming calls and place outgoing calls concerning payment disputes on past due accounts.

4.Work with customers to negotiate payment. Upon agreement, process over-the-phone payments.

5.Suspend or cancel service depending on delinquency level.

6.Work with customers to reinstate services suspended or canceled for non-payment.

7.Research misapplied and missing payments.

8.Process balance transfers where applicable.

9.Settle escalated issues regarding past due accounts.

10.Advise of upcoming promotions.

11.Educate customers about devices and compatible plans.

01/20/2005 to 01/22/2007

Crew Trainer, McDonald’s (Orlando, FL)

1.Lead role.

2.Trained new employees on safety, on how to have and handle a face-to-face conversation/dialogue with clients and on how to utilize machinery.

3.Kept the work area hazardous-free.

4.De-escalated situations with irate customers.

5.Worked the cash register.

6.Promoted/upsold customers on combo specials.

7.Handled stocking of new products

Awards and Recognition:

The Platinum Circle Awards for exceptional performance results at AT&T.

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