Operations Manager

DEKEMA DICKERSON

Desoto, Texas ***** 972-***-**** **********@*****.***

Professional Summary

Goal-oriented Human Resources Specialist with over 10 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.

Skills

Candidate Searching

Policy Interpretation

Employment Recordkeeping

Termination Documentation

Procedures Compliance

In-Person and Telephone Interviewing

Onboarding New Employees

Wages and Salary

Employee Performance Management

Advising and Coaching

Analytical and Critical Thinking

Issue and Conflict Resolution

Managing Employee Relations

Social Perceptiveness

Staffing Agency Coordination

Business Correspondence Writing

Logical and Methodical

Time Tracking and Payroll Administration

Financial Records, Deposits, Payment plans

Training Development and Execution

Work History

Operations Manager 01/2021 to 07/2022

Accurate Dental – Carrollton, TX

Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.

Facilitated criminal background check process for new hires.

Met with staff to resolve difficult situations related to performance and conflict management.

Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.

Coached managers through employee engagement, documentation, discipline and performance improvement plans.

Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.

Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.

Coached and educated management throughout organization on appropriate guidelines for maintaining legally compliant workplace.

Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.

Verified that vendors received timely enrollment information, changes and terminations.

Liaised between multiple business divisions to improve communications.

Enabled transition of 25 employees from paper time sheets to electronic, eliminating manual time entry.

Managed change through open communication for addressing employee concerns, allowing for different opinions, and publicizing new strategies.

Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.

Shadowed employees to determine accurate description of duties and skills required for each position.

Practice Operations Manager, 06/2019 to 01/2021

Dental Depot – The Colony, TX

Manage daily operations, including doctors, admin, clinical staff, patient interactions, scheduling and short-term office planning

Practice development, providing employees with constructive feedback to improve individual and team morale for continued focus on promoting innovative and trustworthy care to guests

Creating environment conductive to achieving practice performance goals

On-site training and development to prepare for growing hygienist and doctors

Budget and time management

Assessed processes and procedures, complying with OSHA and HIPAA regulations.

Developed close working relationships with front office and back-office staff.

Addressed and remedied all patient or team member issues.

Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

Supervised team of 25 office personnel.

Trained interns and newly hired team members on office procedures and computer system.

Managed ortho schedule, treatment plans & payment plans.

Educating patients about on-going ortho care and proper oral hygiene methods for good oral health.

Business Assistant/ Insurance coordinator, 02/2016 to 05/2019

Willow Bend Dental – Plano, TX

Oversee career sites & job boards

Provide onsite training

Process payments & scheduling

Delivered exceptional level of service to each guest by listening to concerns and answering questions

Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.

Filed and tracked insurance claims and communicated claims status to patients.

Verified insurance and communicated coverage to staff and patients.

Office Manager/ Lead Assistant, 10/2010 to 02/2016

Collin Creek Dental – Plano, TX

Administered all financial, IT, and human resource aspects of business

Recruited, trained, and evaluated office support staff for 10 employees.

Mentored new employees on company objectives, business standards, and employee expectations.

Payroll and bill pay for office

Budget & Time management

Coordinate events and travel

Organized computer data and reports to enable easy access to information.

Keep current on infection control procedures, OSHA guidelines and HIPPA.

Administrative duties (answering multi phones lines, emails, fax, scheduling coordination).

Lead Dental Assistant, 01/2008 to 09/2010

Cool Breeze Dentistry – Irving, TX

Oversee and monitor day to day workflow of dental assistants

Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Assisted dentist with paperwork and billing protocol for both routine and less common procedures.

Train new employees

Front and back-office supply orders

Efficiently schedule meetings, appointments, and travel

Managed daily office operations and equipment maintenance

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary

Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.

Used Dentrix to document and maintain patient information and health background

Sterilized rooms and prepped equipment and instruments for 20 procedures daily

Lead Registered Dental Assistant, 02/2004 to 01/2008

Parkway Dental – Frisco, TX

Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.

Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.

Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Recorded patients’ health histories documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.

Sterilized rooms and prepped equipment and instruments for 15 procedures daily

Education

Master of Arts: Management in Human Resource Management, 05/2018

Dallas Baptist University - Dallas, TX

Bachelor of Arts: Health Care Management, 05/2015

Dallas Baptist University - Dallas, TX

Associate of Applied Science: 05/2010

North Lake College - Irving, TX

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