M ARTHA P URVIANCE

Brandon, MS ***** • 601-***-**** • adt21h@r.postjobfree.com

Professional Summary

Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. I have spent a lot of my time during my job gaps helping sick family members while continuing to apply for jobs . I have been in the healthcare/mental field longer than I planned and I am ready to broaden my career where I can grow and prosper in my work and grow a great relationship with my colleagues.

Skills

●Complaint resolution

● Account management

●Strategic sales knowledge

● Receiving support

●Multi-line phone talent

● Route dispatch

●Professional telephone demeanor

● Administrative support

●Recordkeeping strengths

● Data entry

●Report preparation

● Quick learner

●MS Office proficiency

● Creative problem solving

●Computer proficient

● Good listening skills

Service standard compliance

Work History

Direct Support Professionals, 07/2021 to the present

Southern Healthcare

Work directly with people who have physical disabilities and/or intellectual disabilities with the

aim of assisting the individual to become integrated into his/her community or the least restrictive

environment.

Direct Support Professional, 02/2020 to 04/2020

Pure Joy LLC

Work directly with people who have physical disabilities and/or intellectual disabilities with the

aim of assisting the individual to become integrated into his/her community or the least restrictive

environment.

At Homecare, 10/2019 to 11/2019

B1 Nursing, 11/2019 to 12/2019

● Daily ADL’s

● House chores

● Errands

● Doctor appointments

Customer Service Representative, 07/2019 to 09/2019

Continuum Global Solutions

●Assisted with filling/ordering prescription status, ran test claims, explained their deductible and out-of-pocket cost, warmed transfer calls to correct department

●Consulted with outside parties to resolve discrepancies and create effective solutions

●Maintained customer happiness with forward-thinking strategies, focused on addressing customer needs and resolving concerns

●Suggested new procedure to persuade cancelling customers to stay with company, resulting in 100% decrease in cancellations

●Communicated with vendors regarding back-order availability, future inventory and special orders

●Compiled customer feedback and recommended service delivery improvements to management

Food Preparation/Serve, 01/2019 to 05/2019

PeopleReady

●Food Preparation and serve

●Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas

●Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements

●Used downtimes to prepare ingredients and restock supplies for expected busy periods

●Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines

●Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures

●Maintained clean, trash-free workspaces to maximize productivity and safety

Accounts Receivables, 09/2018 to 12/2018

Elwood Staffing

●Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses

●Streamlined daily reporting information entry for efficient record keeping purposes

●Organized budget documentation and tracked expenses to maintain tight business controls

●Reported financial data and updated financial records in ledgers and journals

●Minimized financial risks, liabilities and worker's compensation claims by coordinating corrective actions

●Managed complex problem-solving for upper management to ensure on-time and cost-effective project completion

●Applied proper codes to invoices, files and receipts to keep records organized and easily searchable

Administrative Assistant, 01/2011 to 08/2018

Oak Square Country Inn

●Coordinated employee work schedules Ordered and stocked supplies Reduced expenses 12% in 2 years by ordering online and hiring productive employees Calculated payroll for employees Maintained the facility and completed administrative tasks Paid all facility and maintenance bills Handled accounts receivables and payables Knowledge of Microsoft Word

●Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors

●Prepared packages for shipment, pickup and courier services for prompt delivery to customers

●Coached new employees on administrative procedures, company policies and performance standards

●Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors

●Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance

Hostess/Receptionist, 01/2003 to 12/2010

Oak Square Country Inn

●Provided first-class customer service Handled booking and reservations for guests Handled payment transactions Coordinated arrivals and check-in Coordinated parties and special events as well as catering Scheduled appointments and special occasions

●Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs

●Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques

●Cultivated positive guest relations by managing information and orchestrating speedy seatings ● Kept reception area clean and neat to give visitors positive first impression

●Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

●Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers

●Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management

Education

Mandt Certified, 02/2020

PCA Certified, 09/2019

CPR/ First Aid Certified, 07/2015

Chamberlain Hunt Academy, Graduated 2002

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