Call Center Social Media

Brandon Calhoun, Content Marketer

United States, 580-***-****, **********@*****.***

PROFILE “Data-focused marketer with 3+ years in marketing brings an extensive background in content writing. My keen ability to interpret data and predict trends make me an indispensable visionary within the organizations I’ve been a part of.”

EMPLOYMENT HISTORY

Sep 2022 — Present Copywriter Intern, Acadium

• Collaborating with PR and marketing departments to brainstorm and develop a variety of marketing materials

• Proposing copy concepts in an engaging way for clients and carrying out projects once they are approved

• Interpreting creative direction and technical information and turning them into persuasive copy concepts

• Writing clear and error-free content for a website that reflects the company’s voice

• Meeting with clients to understand their message, brand voice and target audience

• Working with clients to edit and modify copy to meet their content expectations Nov 2018 — Mar 2021 Inside Sales Representative, Serco Lawton, OK

• Route qualified opportunities to the appropriate sales executives for further development and closure.

• Responded to questions regarding the program and determined the type of service required.

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Managed large amounts of inbound and outbound calls in a timely manner

• Followed call center “scripts” when handling different topics Jul 2019 — Mar 2020 Marketing Intern, Chamber Of Commerce Lawton, OK

• Contribute to the creation of mock-ups, email campaigns, and social media content.

• Proofed and approved production and printing drafts of promotional materials.

• Monitor all social media platforms for trending news, ideas, and feedback.

• Research and evaluate competitor marketing and digital content.

• Help with the planning and hosting of marketing events.

• Perform market analysis and research on the latest trends.

• Design and present new social media campaign ideas. Jul 2018 — Aug 2019 Marketing Intern, MWR, Fort Sill Lawton, OK

• Created effective graphics and marketing collateral.

• Responded to email and social media messages according to prescribed policies.

• Developed ads targeting specific users for key promotions.

• Proofed and approved production and printing drafts of promotional materials. Jun 2016 — Nov 2018 Content Writer, Freelancer

• Conduct simple keyword research and use SEO guidelines to increase web traffic

• Coordinate with marketing and design teams to illustrate articles

• Proofread and edited blog posts before publication

• Submit work to editors for input and approval

• Promote content on social media

EDUCATION

Oct 2022 — Present Bacherlors Degree in Business Administration, University of the People

Jul 2014 — Jun 2018 High school Diploma, MacArthur High School Lawton, OK SKILLS Cross-functional collaboration

Strategic Planning

Content strategy skills

Meeting strict deadlines

Data-driven marketing CTA creation

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