CAROLYN G. FENLEY

*** ********** ***., ********* ****, NJ 07010 954-***-**** (c) • adt200@r.postjobfree.com

PARTNER & EXECUTIVE ASSISTANT TO CHIEF EXECUTIVE OFFICER/FOUNDER

Detail-oriented, creative professional possessing extensive executive experience within highly visible sectors of both governmental and corporate environments, orchestrating projects, coordinating activities, and delivering comprehensive expertise to internal and external customers.

Career History

OTG – Executive • New York, New York 7/2014-Present

An award-winning travel restaurateur with more than 375 restaurants and retail locations in ten airports across the U.S. and Canada.

OTG Partner & Executive Assistant to the Chief Executive Officer/Founder; provide high level administrative support for all business and personal matters of the CEO and family (partner, ex-wife, daughter & spouse, son & partner, mother-in-law; granddaughter).

- 24/7/365 comprehensive support of all business and personal administrative needs of CEO in an uber hectic environment

- Conduct research, draft briefings and/or talking points for meetings and conference calls; provide CEO with relative meeting materials; scribe notes from live industry webcasts

-Routinely transmit business and personal communication on behalf of CEO ie. Private party invitations, congratulatory & holiday messages, thank you and rsvp requests

- Acutely manage complex calendaring of ever-shifting business priorities within Outlook / Office 365

- Arrange private (Learjet/helicopter) and commercial, personal, and business travel (domestic and international) for CEO, family & high net worth guests

- Execute ad hoc projects with great precision and efficiency (i.e., coordinate frozen turkey distribution to corporate employees (175); and mass mailing of holiday cards (6500), cookie trays (450) and holiday gifts (550); authorize wire funds transfers; secure currency for international travel; coordinate renewal of TSA credentialing, passports, driver’s licenses, etc.

- Coordinate all logistics (ground transportation, travel, hotel, event seating) for 150 VIPs +1 attending annual OTG Summit off-site

- Maintain pristine, efficient work environment of CEO office at corporate and private residences i.e., coordinate daily lunch, handle maintenance issues, equipment upgrades

- Disburse $360,000+/year in charitable funds on behalf of OTG Charities sponsorships

- Supervise Office Manager/Receptionist, Chauffeur/Security, NYC Penthouse & E. Hampton Housekeepers, Private Chef, Dog Walkers, Dog Sitters, Equinox Personal Trainers; coordinate temporary coverage as needed

- Coordinate all wellness appointments ie. dentist, doctor; and personal care needs ie. celebrity barber, massage therapists, tailors

New York State Governor’s Office – Division of Human Rights • Bronx, New York 1/2008-7/2014

Division of Governor’s office created to enforce the Human Rights Law, ensuring equal opportunity to participate fully in economic, cultural, and intellectual life for citizens of New York State.

Executive Assistant to Commissioner; appointed to serve as administrative aide and confidante to Commissioners spanning three Administrations (Eliot Spitzer, David Paterson, Andrew Cuomo).

- Routinely liaise with diverse stakeholders including high-ranking government officials, law enforcement, media, educational institutions, state agencies as well as appointed executive team & union employees situated centrally and at 11 satellite offices

- Manage dynamic calendar in step with shifting business priorities, prepare requisite materials and coordinate preparatory meetings when necessary; arrange travel logistics with detailed itinerary and supporting documentation

- Expertly draft, proof, edit, finalize, and transmit management reports, briefings, agendas, meeting minutes, talking points/speeches, official letters, and memoranda

- Timely serve all legal documents signed by Commissioner (i.e., Notice and Final Orders, Orders after Stipulation, Consent to - Discontinuance, Affidavits) on all necessary parties (i.e., Complainants, Respondents, Attorneys, New York State Attorney General) - Maintain neat, organized paper and electronic filing system in accordance with document retention policy and readily accessible to fulfill Freedom Of Information Law requests

- Keep abreast of Division policies; complete required training programs; submit annual financial disclosure filing

American Express Co., Inc. – Consumer Card Services Group • Fort Lauderdale, Florida 1/1996-11/2007

Global leader in credit card provision and travel services, with 65,000 employees and $32B in annual revenues.

Executive Assistant to Vice President and Service Delivery Leaders–Customer Service Disputes; delivered quality administrative

support in tandem with servicing high net worth cardmembers.

- Managed robust calendar for multiple executives; prepared collateral meeting materials

- Screened and routed high volume of phone calls, managed traditional mail, and e-mail communication

- Purchased, tracked, and distributed $1.6M in gift card incentives, annually

- Organized domestic and international business travel; procured necessary travel documents; furnished detailed itineraries; prepared, submitted and tracked travel vouchers

- Orchestrated onsite and offsite executive events and business presentations such as executive team builders, quarterly business updates, town hall meetings, keynote speaking engagements, goal planning meetings and roundtable discussions

- Flexed work schedule as business needs require

Education

Master of Science, Project Management (3.4 GPA): Boston University, Boston, Massachusetts

Bachelor of Science, Business Administration: Adelphi University, Garden City, New York

Associate of Applied Science, Business Administration: Suffolk County Community College, Selden, New York

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